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  1. Help-Desk
  2. HELP-4420

FIWARE.Request.Tech.Security.IDM-KeyRock.Errorupdatinguseraccountstatus

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • Sender Email:
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          Hi,

          We are having issues updating user account status on the fiwarelab cloud portal. After selecting authorized cloud regions and clicking "Update" an error is displayed on the screen with the following message:
          "An unexpected error prevented the server from fulfilling your request. (HTTP 500)".

          After that the user is not assigned to any cloud region (as shown in the attachments) and is authorized to access all regions on the dashboard.

          1. Error.png
            74 kB
          2. OK.png
            69 kB

            Activity

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            Permalink
            cdangerville Cyril Dangerville added a comment -

            This is handled by the IdM, so re-assigning the ticket to the IdM GE/Keyrock owner.

            Show
            cdangerville Cyril Dangerville added a comment - This is handled by the IdM, so re-assigning the ticket to the IdM GE/Keyrock owner.
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            it should be fixed. Please, try again.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, it should be fixed. Please, try again. BR

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                ZHAW Node Helpdesk Zurich Node Helpdesk
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                Dates

                • Created:
                  Updated:
                  Resolved: