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  1. Help-Desk
  2. HELP-4420

FIWARE.Request.Tech.Security.IDM-KeyRock.Errorupdatinguseraccountstatus

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • Sender Email:
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          Hi,

          We are having issues updating user account status on the fiwarelab cloud portal. After selecting authorized cloud regions and clicking "Update" an error is displayed on the screen with the following message:
          "An unexpected error prevented the server from fulfilling your request. (HTTP 500)".

          After that the user is not assigned to any cloud region (as shown in the attachments) and is authorized to access all regions on the dashboard.

          1. OK.png
            69 kB
          2. Error.png
            74 kB

            Activity

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                ZHAW Node Helpdesk Zurich Node Helpdesk
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                Dates

                • Created:
                  Updated:
                  Resolved: