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  1. Help-Desk
  2. HELP-4420

FIWARE.Request.Tech.Security.IDM-KeyRock.Errorupdatinguseraccountstatus

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None
        • Sender Email:
        • HD-Chapter:
          Security
        • HD-Enabler:
          KeyRock

          Description

          Hi,

          We are having issues updating user account status on the fiwarelab cloud portal. After selecting authorized cloud regions and clicking "Update" an error is displayed on the screen with the following message:
          "An unexpected error prevented the server from fulfilling your request. (HTTP 500)".

          After that the user is not assigned to any cloud region (as shown in the attachments) and is authorized to access all regions on the dashboard.

          1. Error.png
            74 kB
          2. OK.png
            69 kB

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		1d 2h 32m 1 Alvaro Alonso 29/Sep/15 12:56 PM
            In Progress In Progress Answered Answered
            		1s 1 Alvaro Alonso 29/Sep/15 12:56 PM
            Answered Answered Closed Closed
            		1 Alvaro Alonso 29/Sep/15 12:56 PM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            mev Manuel Escriche made changes -
            HD-Enabler KeyRock [ 10889 ]
            HD-Chapter Security [ 10841 ]
            mev Manuel Escriche made changes -
            Summary FIWARE.Request.Lab.Security.IDM-KeyRock.Errorupdatinguseraccountstatus FIWARE.Request.Tech.Security.IDM-KeyRock.Errorupdatinguseraccountstatus
            aalonsog Alvaro Alonso made changes -
            Summary Error updating user account status FIWARE.Request.Lab.Security.IDM-KeyRock.Errorupdatinguseraccountstatus
            aalonsog Alvaro Alonso made changes -
            External Participants
            aalonsog Alvaro Alonso made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            aalonsog Alvaro Alonso made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            aalonsog Alvaro Alonso made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            aalonsog Alvaro Alonso made changes -
            External Participants
            Hide
            Permalink
            aalonsog Alvaro Alonso added a comment -

            Hi,

            it should be fixed. Please, try again.

            BR

            Show
            aalonsog Alvaro Alonso added a comment - Hi, it should be fixed. Please, try again. BR
            mev Manuel Escriche made changes -
            Component/s FIWARE-TECH-HELP [ 10278 ]
            cdangerville Cyril Dangerville made changes -
            External Participants
            Hide
            Permalink
            cdangerville Cyril Dangerville added a comment -

            This is handled by the IdM, so re-assigning the ticket to the IdM GE/Keyrock owner.

            Show
            cdangerville Cyril Dangerville added a comment - This is handled by the IdM, so re-assigning the ticket to the IdM GE/Keyrock owner.
            cdangerville Cyril Dangerville made changes -
            Assignee Cyril Dangerville [ cyril.dangerville ] Alvaro Alonso [ aalonsog ]
            cdangerville Cyril Dangerville made changes -
            Field Original Value New Value
            Project Access Control GE [ 10810 ] Help-Desk [ 10841 ]
            Key ACGE-1 HELP-4420
            Workflow jira [ 36464 ] FW extRequest Workflow-II [ 36464 ]
            User Account Email aalonsog@dit.upm.es
            Sender Email murp@zhaw.ch
            ZHAW Node Helpdesk Zurich Node Helpdesk created issue -

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                ZHAW Node Helpdesk Zurich Node Helpdesk
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: