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  1. Help-Desk
  2. HELP-6479

FIWARE.Request.Lab.Spain.Sender address rejected: Domain not found

        Details

          Description

          Hi all,

          We have a problem with a project that have the domain <mnc.ma> that will be hosted in Lannion Node. The domain is hosted to Google.

          First, they tried to create 3 accounts via Cloud Portal, but they didn't receive the activation confirmation mail.
          The 3 accounts are:
          mtazi@mnc.ma
          balaoui@mnc.ma
          info@mnc.ma

          Seccondly, they tried to resend the confirmation via Cloud Portal but the error was:
          Error: The email address you have specified is registered but not
          activated. Please check your email for the activation link or request a new
          one. If your problem persits, please contact
          fiware-lab-help@lists.fiware.org

          Finally to solve their problem, they tried to send a email to fiware-lab-help@lists.fiware.org and they received this mail:

          Message will be retried for 2 more day(s)

          Technical details of temporary failure:
          Google tried to deliver your message, but it was rejected by the server for the recipient domain lists.fiware.org by lists.fi-ware.org. [130.206.80.88].

          The error that the other server returned was:
          450 4.1.8 <mtazi@mnc.ma>: Sender address rejected: Domain not found

          Can anybody tell us how can be solved this issue?

          Thank you in advance,

          Cristian Cmeciu
          Fiware-Lab/ Lannion Region
          ImaginLab Support Engineer

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            Activity

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            10 older comments
            Hide
            Permalink
            afuentes Antonio Fuentes Bermejo added a comment -

            Hi,

            The issue should be resolved. We have been doing changes and now it's resolving correctly.

            Best regards,
            Enrique de Andrés.

            Show
            afuentes Antonio Fuentes Bermejo added a comment - Hi, The issue should be resolved. We have been doing changes and now it's resolving correctly. Best regards, Enrique de Andrés.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by mtazi@mnc.ma :

            Hello,

            [image: Images intégrées 1]

            despite message above the email is not received ... it is not in the spam
            neither

            Cordialement,

            *Mokhtar TAZI **| Directeur Général **| *T +212 (0) 6 00 06 38 40

            P Please do not print this e-mail unless you really need to.

            <http://www.mnc.ma/> <http://www.facebook.com/MarocNumericCluster>
            <https://twitter.com/MarocNumCluster>
            <http://www.linkedin.com/company/maroc-numeric-cluster>
            <https://www.youtube.com/watch?v=Szzm_z4T450>

            Show
            fw.ext.user FW External User added a comment - Comment by mtazi@mnc.ma : Hello, [image: Images intégrées 1] despite message above the email is not received ... it is not in the spam neither Cordialement, *Mokhtar TAZI **| Directeur Général **| *T +212 (0) 6 00 06 38 40 P Please do not print this e-mail unless you really need to. < http://www.mnc.ma/ > < http://www.facebook.com/MarocNumericCluster > < https://twitter.com/MarocNumCluster > < http://www.linkedin.com/company/maroc-numeric-cluster > < https://www.youtube.com/watch?v=Szzm_z4T450 >
            Hide
            Permalink
            lannionsupport Lannion Node Helpdesk added a comment -

            Hi again,

            The problem is still there.
            Our user has created other comptes using the domain @mnc.ma, and they didn't received the confirmation mail.
            Please, can anyone help us to solve this issue for good?

            BR,
            Cristian

            Show
            lannionsupport Lannion Node Helpdesk added a comment - Hi again, The problem is still there. Our user has created other comptes using the domain @mnc.ma, and they didn't received the confirmation mail. Please, can anyone help us to solve this issue for good? BR, Cristian
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            It should be working now.

            Regards.

            Show
            jicg José Ignacio Carretero Guarde added a comment - It should be working now. Regards.
            Hide
            Permalink
            lannionsupport Lannion Node Helpdesk added a comment -

            Hi ,
            Thank you.
            Do you think that for the future, this problem will appear again for this or other domains?

            BR,
            Cristian

            Show
            lannionsupport Lannion Node Helpdesk added a comment - Hi , Thank you. Do you think that for the future, this problem will appear again for this or other domains? BR, Cristian

              People

              • Assignee:
                afuentes Antonio Fuentes Bermejo
                Reporter:
                lannionsupport Lannion Node Helpdesk
              • Votes:
                0 Vote for this issue
                Watchers:
                6 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: