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  1. Help-Desk
  2. HELP-6479

FIWARE.Request.Lab.Spain.Sender address rejected: Domain not found

    Details

      Description

      Hi all,

      We have a problem with a project that have the domain <mnc.ma> that will be hosted in Lannion Node. The domain is hosted to Google.

      First, they tried to create 3 accounts via Cloud Portal, but they didn't receive the activation confirmation mail.
      The 3 accounts are:
      mtazi@mnc.ma
      balaoui@mnc.ma
      info@mnc.ma

      Seccondly, they tried to resend the confirmation via Cloud Portal but the error was:
      Error: The email address you have specified is registered but not
      activated. Please check your email for the activation link or request a new
      one. If your problem persits, please contact
      fiware-lab-help@lists.fiware.org

      Finally to solve their problem, they tried to send a email to fiware-lab-help@lists.fiware.org and they received this mail:

      Message will be retried for 2 more day(s)

      Technical details of temporary failure:
      Google tried to deliver your message, but it was rejected by the server for the recipient domain lists.fiware.org by lists.fi-ware.org. [130.206.80.88].

      The error that the other server returned was:
      450 4.1.8 <mtazi@mnc.ma>: Sender address rejected: Domain not found

      Can anybody tell us how can be solved this issue?

      Thank you in advance,

      Cristian Cmeciu
      Fiware-Lab/ Lannion Region
      ImaginLab Support Engineer

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        Activity

        fla Fernando Lopez made changes -
        Fix Version/s 2021 [ 12600 ]
        jicg José Ignacio Carretero Guarde made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        jicg José Ignacio Carretero Guarde made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        lannionsupport Lannion Node Helpdesk made changes -
        Resolution Done [ 10000 ]
        Status Closed [ 6 ] In Progress [ 3 ]
        fw.ext.user FW External User made changes -
        Attachment image005_01D1A9E95B09AD50.png [ 20649 ]
        Attachment image001_01D1A9E95B09AD50.jpg [ 20650 ]
        Attachment image.png [ 20651 ]
        Attachment image003_01D1A9E95B09AD50.jpg [ 20652 ]
        backlogmanager Backlog Manager made changes -
        Summary Sender address rejected: Domain not found FIWARE.Request.Lab.Spain.Sender address rejected: Domain not found
        afuentes Antonio Fuentes Bermejo made changes -
        Resolution Done [ 10000 ]
        Status Answered [ 10104 ] Closed [ 6 ]
        fw.ext.user FW External User made changes -
        Attachment image002_01D1A9EC54513840.png [ 20638 ]
        Attachment image004_01D1A9EC54513840.jpg [ 20639 ]
        Attachment image006_01D1A9EC54513840.jpg [ 20640 ]
        Attachment image007_01D1A9EC54513840.png [ 20641 ]
        fw.ext.user FW External User made changes -
        Attachment image001_01D1A9E95B09AD50.jpg [ 20635 ]
        Attachment image003_01D1A9E95B09AD50.jpg [ 20636 ]
        Attachment image005_01D1A9E95B09AD50.png [ 20637 ]
        fw.ext.user FW External User made changes -
        afuentes Antonio Fuentes Bermejo made changes -
        Status In Progress [ 3 ] Answered [ 10104 ]
        jicg José Ignacio Carretero Guarde made changes -
        Assignee José Ignacio Carretero Guarde [ jicg ] Antonio Fuentes Bermejo [ afuentes ]
        jicg José Ignacio Carretero Guarde made changes -
        Assignee Pietropaolo Alfonso [ alfopietro ] José Ignacio Carretero Guarde [ jicg ]
        jicg José Ignacio Carretero Guarde made changes -
        Assignee José Ignacio Carretero Guarde [ jicg ] Pietropaolo Alfonso [ alfopietro ]
        mev Manuel Escriche made changes -
        HD-Chapter Security [ 10841 ]
        mev Manuel Escriche made changes -
        HD-Node Spain [ 10846 ]
        HD-Enabler KeyRock [ 10889 ]
        mev Manuel Escriche made changes -
        Component/s FIWARE-LAB-HELP [ 10279 ]
        Component/s FIWARE-TECH-HELP [ 10278 ]
        jicg José Ignacio Carretero Guarde made changes -
        Status Open [ 1 ] In Progress [ 3 ]
        jicg José Ignacio Carretero Guarde made changes -
        Assignee Spain Node Support Team [ spain.node ] José Ignacio Carretero Guarde [ jicg ]
        lannionsupport Lannion Node Helpdesk made changes -
        Assignee Lannion Node Helpdesk [ lannionsupportteam ] Spain Node Support Team [ spain.node ]
        aalonsog Alvaro Alonso made changes -
        Assignee Alvaro Alonso [ aalonsog ] Lannion Node Helpdesk [ lannionsupportteam ]
        backlogmanager Backlog Manager made changes -
        Assignee Alvaro Alonso [ aalonsog ]
        backlogmanager Backlog Manager made changes -
        HD-Chapter Security [ 10841 ]
        mev Manuel Escriche made changes -
        HD-Enabler KeyRock [ 10889 ]
        mev Manuel Escriche made changes -
        Field Original Value New Value
        Component/s FIWARE-TECH-HELP [ 10278 ]
        lannionsupport Lannion Node Helpdesk created issue -

          People

          • Assignee:
            afuentes Antonio Fuentes Bermejo
            Reporter:
            lannionsupport Lannion Node Helpdesk
          • Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: