Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-6479

FIWARE.Request.Lab.Spain.Sender address rejected: Domain not found

    Details

      Description

      Hi all,

      We have a problem with a project that have the domain <mnc.ma> that will be hosted in Lannion Node. The domain is hosted to Google.

      First, they tried to create 3 accounts via Cloud Portal, but they didn't receive the activation confirmation mail.
      The 3 accounts are:
      mtazi@mnc.ma
      balaoui@mnc.ma
      info@mnc.ma

      Seccondly, they tried to resend the confirmation via Cloud Portal but the error was:
      Error: The email address you have specified is registered but not
      activated. Please check your email for the activation link or request a new
      one. If your problem persits, please contact
      fiware-lab-help@lists.fiware.org

      Finally to solve their problem, they tried to send a email to fiware-lab-help@lists.fiware.org and they received this mail:

      Message will be retried for 2 more day(s)

      Technical details of temporary failure:
      Google tried to deliver your message, but it was rejected by the server for the recipient domain lists.fiware.org by lists.fi-ware.org. [130.206.80.88].

      The error that the other server returned was:
      450 4.1.8 <mtazi@mnc.ma>: Sender address rejected: Domain not found

      Can anybody tell us how can be solved this issue?

      Thank you in advance,

      Cristian Cmeciu
      Fiware-Lab/ Lannion Region
      ImaginLab Support Engineer

      1. image.png
        3 kB
      2. image001_01D1A9E95B09AD50.jpg
        8 kB
      3. image001_01D1A9E95B09AD50.jpg
        8 kB
      4. image002_01D1A9EC54513840.png
        3 kB
      5. image003_01D1A9E95B09AD50.jpg
        6 kB
      6. image003_01D1A9E95B09AD50.jpg
        6 kB
      7. image004_01D1A9EC54513840.jpg
        8 kB
      8. image005_01D1A9E95B09AD50.png
        14 kB
      9. image005_01D1A9E95B09AD50.png
        14 kB
      10. image006_01D1A9EC54513840.jpg
        6 kB
      11. image007_01D1A9EC54513840.png
        14 kB

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        1d 22h 54m 1 José Ignacio Carretero Guarde 28/Apr/16 10:09 AM
        Closed Closed In Progress In Progress
        15d 4h 58m 1 Lannion Node Helpdesk 25/May/16 5:19 PM
        In Progress In Progress Answered Answered
        7d 4h 51m 2 José Ignacio Carretero Guarde 25/May/16 5:31 PM
        Answered Answered Closed Closed
        4d 21h 32m 2 José Ignacio Carretero Guarde 25/May/16 5:31 PM

          People

          • Assignee:
            afuentes Antonio Fuentes Bermejo
            Reporter:
            lannionsupport Lannion Node Helpdesk
          • Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: