The issue has been emailed:

• Time sent: 31/Mar/16 4:25 PM
• To: rdi@bipsin.com
• with subject: *(HELP-6285) [Fiware-lab-help] Instance rebooting *
  

Dear user,
the Spain region has detected a fiber breakage in one of the nodes. They are working to solve the problem.
I've just forwarded your request to Spain support: they'll inform you when the problem will be solved.

Sorry for the inconvenience.

BR
Marco

Hi,

We've detected a fiber cut in one of our data centers and we are working to solve the problem.

Sorry for the inconveniences.

Regards,
José Ignacio.

El 31/03/16 a las 16:14, rdi@bipsin.com<rdi@bipsin.com> escribió:
Hi,

Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:

name: mentalcheck-instance
region: spain2
account: massimo@bipsin.com<massimo@bipsin.com>

So we tried to reboot it but the instance it's stuck in rebooting status for approximately half an hour.
How can we solve this problem?

Thanks.

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The issue has been emailed:

• Time sent: 01/Apr/16 8:53 AM
• To: massimo@bipsin.com
• with subject: *(HELP-6285) [Fiware-lab-help] Instance rebooting *
  

Hi
Yesterday there was a fiber cut. Now it seems it is possible to access to your VM. Could you try it again and tell us the results?
Thanks,
Henar

ssh root@130.206.122.255
The authenticity of host '130.206.122.255 (130.206.122.255)' can't be established.
ECDSA key fingerprint is 7b:f0:54:b3:3c:ae:72:6c:83:bb:9d:41:34:22:cf:e0.
Are you sure you want to continue connecting (yes/no)?