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  1. Help-Desk
  2. HELP-6285

FIWARE.Request.Lab.Spain.Instance rebooting

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hi,
          Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:
          name: mentalcheck-instanceregion: spain2account: [1]massimo@bipsin.com
          So we tried to reboot it but the instance it's stuck in rebooting status for approximately half an hour.How can we solve this problem?
          Thanks.
          ----------------------------------------------------------------------------------------
          [1] massimo@bipsin.com
          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: rdi@bipsin.com]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		9m 45s 1 Marco Cipriani 31/Mar/16 4:25 PM
            Closed Closed In Progress In Progress
            		1s 1 Manuel Escriche 05/Apr/16 5:44 PM
            In Progress In Progress Answered Answered
            		16h 28m 2 Manuel Escriche 05/Apr/16 5:44 PM
            Answered Answered Closed Closed
            		10d 23h 20m 2 Henar Muñoz 12/Apr/16 8:14 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Instance rebooting FIWARE.Request.Lab.Spain.Instance rebooting
            henar Henar Muñoz made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            mev Manuel Escriche made changes -
            External Participants massimo@bipsin.com
            mev Manuel Escriche made changes -
            Sender Email massimo@bipsin.com rdi@bipsin.com
            mev Manuel Escriche made changes -
            Sender Email massimo@bipsin.com
            mev Manuel Escriche made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            mev Manuel Escriche made changes -
            Resolution Done [ 10000 ]
            Status Closed [ 6 ] In Progress [ 3 ]
            mev Manuel Escriche made changes -
            Resolution Fixed [ 1 ] Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            mev Manuel Escriche made changes -
            Resolution Fixed [ 1 ]
            HD-Node Spain [ 10846 ]
            henar Henar Muñoz made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            The issue has been emailed:

            • Time sent: 01/Apr/16 8:53 AM
            • To: massimo@bipsin.com
            • with subject: *(HELP-6285) [Fiware-lab-help] Instance rebooting *

            Hi
            Yesterday there was a fiber cut. Now it seems it is possible to access to your VM. Could you try it again and tell us the results?
            Thanks,
            Henar

            ssh root@130.206.122.255
            The authenticity of host '130.206.122.255 (130.206.122.255)' can't be established.
            ECDSA key fingerprint is 7b:f0:54:b3:3c:ae:72:6c:83:bb:9d:41:34:22:cf:e0.
            Are you sure you want to continue connecting (yes/no)?

            Show
            henar Henar Muñoz added a comment - The issue has been emailed: Time sent: 01/Apr/16 8:53 AM To: massimo@bipsin.com with subject: *( HELP-6285 ) [Fiware-lab-help] Instance rebooting * Hi Yesterday there was a fiber cut. Now it seems it is possible to access to your VM. Could you try it again and tell us the results? Thanks, Henar ssh root@130.206.122.255 The authenticity of host '130.206.122.255 (130.206.122.255)' can't be established. ECDSA key fingerprint is 7b:f0:54:b3:3c:ae:72:6c:83:bb:9d:41:34:22:cf:e0. Are you sure you want to continue connecting (yes/no)?
            henar Henar Muñoz made changes -
            Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hi,

            We've detected a fiber cut in one of our data centers and we are working to solve the problem.

            Sorry for the inconveniences.

            Regards,
            José Ignacio.

            El 31/03/16 a las 16:14, rdi@bipsin.com<rdi@bipsin.com> escribió:
            Hi,

            Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following:

            name: mentalcheck-instance
            region: spain2
            account: massimo@bipsin.com<massimo@bipsin.com>

            So we tried to reboot it but the instance it's stuck in rebooting status for approximately half an hour.
            How can we solve this problem?

            Thanks.

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

            Show
            fw.ext.user FW External User added a comment - Hi, We've detected a fiber cut in one of our data centers and we are working to solve the problem. Sorry for the inconveniences. Regards, José Ignacio. El 31/03/16 a las 16:14, rdi@bipsin.com< rdi@bipsin.com > escribió: Hi, Suddenly at aproximate 14:00h today our instance ssh has stopped working. The instance information is the following: name: mentalcheck-instance region: spain2 account: massimo@bipsin.com< massimo@bipsin.com > So we tried to reboot it but the instance it's stuck in rebooting status for approximately half an hour. How can we solve this problem? Thanks. Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org< Fiware-lab-help@lists.fiware.org >) instead of the old one.
            marcocipriani Marco Cipriani made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ] Spain Node Support Team [ spain.node ]
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            The issue has been emailed:

            • Time sent: 31/Mar/16 4:25 PM
            • To: rdi@bipsin.com
            • with subject: *(HELP-6285) [Fiware-lab-help] Instance rebooting *

            Dear user,
            the Spain region has detected a fiber breakage in one of the nodes. They are working to solve the problem.
            I've just forwarded your request to Spain support: they'll inform you when the problem will be solved.

            Sorry for the inconvenience.

            BR
            Marco

            Show
            marcocipriani Marco Cipriani added a comment - The issue has been emailed: Time sent: 31/Mar/16 4:25 PM To: rdi@bipsin.com with subject: *( HELP-6285 ) [Fiware-lab-help] Instance rebooting * Dear user, the Spain region has detected a fiber breakage in one of the nodes. They are working to solve the problem. I've just forwarded your request to Spain support: they'll inform you when the problem will be solved. Sorry for the inconvenience. BR Marco
            marcocipriani Marco Cipriani made changes -
            Assignee Marco Cipriani [ marco ]
            marcocipriani Marco Cipriani made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                henar Henar Muñoz
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: