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  1. Help-Desk
  2. HELP-5490

FIWARE.Request.Lab.PiraeusN.VM destroyed from Piraeus node

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello,

          I am sending on behalf of FRACTALS accelerator project.
          I am working as a tech mentor.

          I would like to report the next issue reported by one of our beneficiaries:

          "We have noticed that node Piraeus has deleted everything that we had in our account. More specifically we have lost our vm instances and services that were deployed but also we have lost our assigned public IP

          Info: Connected to project EMPORIA (ID e996819e2e4e42d6b8d10621c17e2fb4)

          Can we have a reason for this deletion?
          Is it possible to recover from a backup?

          Email: c.ververidis@hypertech.gr <c.ververidis@hypertech.gr>

          VM info:
          Name: emporia – app
          ID: 9dc84740-40de-4168-8861-a3e2cfecb0c3
          Image Name: Ubuntu12.04-server-x86_64
          region: PiraeusN
          RAM: 2048MB
          VCPUs: 1 VCPU
          Disk: 20GB
          node-int-net-01: 10.60.4.195
          node-int-net-01: 185.23.171.118
          "

          It could be great if you can provide support on that.

          Thank you in advance.

          Kind Regards,

          —

          Dimitris Soukaras
          Research Assistant
          mobile: +30 6949313186
          tel: +30 210 727 5172
          skype: dimitris9055
          University of Athens
          Department of Informatics
          and Telecommunications
          http://www.uoa.gr/ <http://www.uoa.gr/>
          SCAN lab
          http://scan.di.uoa.gr/ <http://www.uoa.gr/>

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
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          [Created via e-mail received from: Dimitris Soukaras <dsoukaras@di.uoa.gr>]

            Activity

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            Permalink
            gcossu Giuseppe Cossu added a comment -

            Hello,
            Sorry for the inconvenience. I've forwarded your notification to the PiraeusN node support team. They will provide you a feedback asap.

            Regards,
            Giuseppe

            Show
            gcossu Giuseppe Cossu added a comment - Hello, Sorry for the inconvenience. I've forwarded your notification to the PiraeusN node support team. They will provide you a feedback asap. Regards, Giuseppe
            Hide
            Permalink
            neuropublic PiraeusN Node Helpdesk added a comment -

            Dear Giuseppe,User
            there must have been some mistake. There has not been deleted anything in our node we actually have four emporia-*** vm's running. List is below

            9dc84740-40de-4168-8861-a3e2cfecb0c3 emporia - app ACTIVE
            		Running node-int-net-01=10.60.4.195, 185.23.171.118
            b5549ea8-a1ad-4e7a-9161-657bab0f6b1d emporia - idm2 ACTIVE
            		Running node-int-net-01=10.60.4.188
            772a800f-7c24-440e-b45c-6871f9980f22 emporia - poi ACTIVE
            		Running node-int-net-01=10.60.4.158
            de6d606a-55d7-4ac2-b37a-f503a414b7b6 emporia - repo ACTIVE
            		Running node-int-net-01=10.60.5.3

            Maybe you are looking for them in PiraeusU????? The vm's are there and up in PireausN node.

            Show
            neuropublic PiraeusN Node Helpdesk added a comment - Dear Giuseppe,User there must have been some mistake. There has not been deleted anything in our node we actually have four emporia-*** vm's running. List is below 9dc84740-40de-4168-8861-a3e2cfecb0c3 emporia - app ACTIVE Running node-int-net-01=10.60.4.195, 185.23.171.118 b5549ea8-a1ad-4e7a-9161-657bab0f6b1d emporia - idm2 ACTIVE Running node-int-net-01=10.60.4.188 772a800f-7c24-440e-b45c-6871f9980f22 emporia - poi ACTIVE Running node-int-net-01=10.60.4.158 de6d606a-55d7-4ac2-b37a-f503a414b7b6 emporia - repo ACTIVE Running node-int-net-01=10.60.5.3 Maybe you are looking for them in PiraeusU????? The vm's are there and up in PireausN node.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hello everyone,

            We are looking at PiraeusN - and it's still empty. We don't even have access to images and blueprints. They are empty as well.

            Please check again ...

            On behalf of Emporia team,

            CA

            Show
            fw.ext.user FW External User added a comment - Hello everyone, We are looking at PiraeusN - and it's still empty. We don't even have access to images and blueprints. They are empty as well. Please check again ... On behalf of Emporia team, CA
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hello,

            also confirming Christos and attaching the screenshot of the FILab console we currently have so as to depict the problem with an image: the region is PiraeusN but no instances, IP ... If the processes are indeed running then there might have occurred some kind of "de-association" with the EMPORIA project affecting our ability to view/manage the instances? Please look into this since we are quite helpless to manage EMPORIA.

            Thank you for your time and consideration,

            ManosD

            Show
            fw.ext.user FW External User added a comment - Hello, also confirming Christos and attaching the screenshot of the FILab console we currently have so as to depict the problem with an image: the region is PiraeusN but no instances, IP ... If the processes are indeed running then there might have occurred some kind of "de-association" with the EMPORIA project affecting our ability to view/manage the instances? Please look into this since we are quite helpless to manage EMPORIA. Thank you for your time and consideration, ManosD
            Hide
            Permalink
            neuropublic PiraeusN Node Helpdesk added a comment -

            Fernando can this be due to the keystone issue??? I see their machines in the node but from cloud portal they cannot.

            Show
            neuropublic PiraeusN Node Helpdesk added a comment - Fernando can this be due to the keystone issue??? I see their machines in the node but from cloud portal they cannot.
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Not sure if it is related to the Keystone, I see that there is some problem with the PiraeusN node. Fi-Health is reporting a full error in the tests execution and it seems that it is not related to the Keystone problem. You should check it firstly.

            Show
            fla Fernando Lopez added a comment - Not sure if it is related to the Keystone, I see that there is some problem with the PiraeusN node. Fi-Health is reporting a full error in the tests execution and it seems that it is not related to the Keystone problem. You should check it firstly.
            Hide
            Permalink
            henar Henar Muñoz added a comment -

            Hi
            There nothing appears in the Cloud portal, since there is a connection timeout to access to nova service ERROR (ConnectionRefused): Unable to establish connection to http://185.23.171.2:8774/v2/00000000000003228460960090160000/servers/detail.
            Please can you check that it is up?
            Thanks,
            Henar

            Show
            henar Henar Muñoz added a comment - Hi There nothing appears in the Cloud portal, since there is a connection timeout to access to nova service ERROR (ConnectionRefused): Unable to establish connection to http://185.23.171.2:8774/v2/00000000000003228460960090160000/servers/detail . Please can you check that it is up? Thanks, Henar
            Hide
            Permalink
            neuropublic PiraeusN Node Helpdesk added a comment -

            Could you please try again??? I only get 200OK responses in my nova log.

            Show
            neuropublic PiraeusN Node Helpdesk added a comment - Could you please try again??? I only get 200OK responses in my nova log.

              People

              • Assignee:
                neuropublic PiraeusN Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                5 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: