Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
-
Sender Email:
-
HD-Node:PiraeusN
Description
Hello,
I am sending on behalf of FRACTALS accelerator project.
I am working as a tech mentor.
I would like to report the next issue reported by one of our beneficiaries:
"We have noticed that node Piraeus has deleted everything that we had in our account. More specifically we have lost our vm instances and services that were deployed but also we have lost our assigned public IP
Info: Connected to project EMPORIA (ID e996819e2e4e42d6b8d10621c17e2fb4)
Can we have a reason for this deletion?
Is it possible to recover from a backup?
Email: c.ververidis@hypertech.gr <c.ververidis@hypertech.gr
>
VM info:
Name: emporia – app
ID: 9dc84740-40de-4168-8861-a3e2cfecb0c3
Image Name: Ubuntu12.04-server-x86_64
region: PiraeusN
RAM: 2048MB
VCPUs: 1 VCPU
Disk: 20GB
node-int-net-01: 10.60.4.195
node-int-net-01: 185.23.171.118
"
It could be great if you can provide support on that.
Thank you in advance.
Kind Regards,
—
| Dimitris Soukaras |
| Research Assistant |
| mobile: +30 6949313186 |
| tel: +30 210 727 5172 |
| skype: dimitris9055 |
| University of Athens |
| Department of Informatics |
| and Telecommunications |
| http://www.uoa.gr/ <http://www.uoa.gr/> |
| SCAN lab |
| http://scan.di.uoa.gr/ <http://www.uoa.gr/> |
Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Dimitris Soukaras <dsoukaras@di.uoa.gr>]
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
15m 39s | 1 | Giuseppe Cossu | 09/Dec/15 4:19 PM | |||||
|
4d 23h 22m | 1 | PiraeusN Node Helpdesk | 14/Dec/15 3:51 PM | |||||
|
7d 23h 42m | 1 | PiraeusN Node Helpdesk | 22/Dec/15 3:34 PM | |||||
|
5s | 1 | PiraeusN Node Helpdesk | 22/Dec/15 3:34 PM | |||||
|
3s | 2 | PiraeusN Node Helpdesk | 22/Dec/15 3:34 PM | |||||
|
9m 39s | 2 | PiraeusN Node Helpdesk | 22/Dec/15 3:34 PM |
| Fix Version/s | 2021 [ 12600 ] |
| Summary | FIWARE.Request.Lab.VM destroyed from Piraeus node | FIWARE.Request.Lab.PiraeusN.VM destroyed from Piraeus node |
| HD-Node | PiraeusN [ 10919 ] |
| Sender Email | dsoukaras@di.uoa.gr |
| Summary | [Fiware-lab-help] VM destroyed from Piraeus node | FIWARE.Request.Lab.VM destroyed from Piraeus node |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Status | Impeded [ 10004 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Impeded [ 10004 ] |
| Assignee | Fernando Lopez [ fla ] | PiraeusN Node Helpdesk [ neuropublic ] |
| Assignee | Henar Muñoz [ henar ] | Fernando Lopez [ fla ] |
Hi
There nothing appears in the Cloud portal, since there is a connection timeout to access to nova service ERROR (ConnectionRefused): Unable to establish connection to http://185.23.171.2:8774/v2/00000000000003228460960090160000/servers/detail.
Please can you check that it is up?
Thanks,
Henar
Not sure if it is related to the Keystone, I see that there is some problem with the PiraeusN node. Fi-Health is reporting a full error in the tests execution and it seems that it is not related to the Keystone problem. You should check it firstly.
| Assignee | Fernando Lopez [ fla ] | Henar Muñoz [ henar ] |
| Assignee | PiraeusN Node Helpdesk [ neuropublic ] | Fernando Lopez [ fla ] |
Fernando can this be due to the keystone issue??? I see their machines in the node but from cloud portal they cannot.
| Resolution | Done [ 10000 ] | |
| Status | Closed [ 6 ] | In Progress [ 3 ] |
| Attachment | filabConsole.png [ 19213 ] |
Hello,
also confirming Christos and attaching the screenshot of the FILab console we currently have so as to depict the problem with an image: the region is PiraeusN but no instances, IP ... If the processes are indeed running then there might have occurred some kind of "de-association" with the EMPORIA project affecting our ability to view/manage the instances? Please look into this since we are quite helpless to manage EMPORIA.
Thank you for your time and consideration,
ManosD
Hello everyone,
We are looking at PiraeusN - and it's still empty. We don't even have access to images and blueprints. They are empty as well.
Please check again ...
On behalf of Emporia team,
CA
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
Dear Giuseppe,User
there must have been some mistake. There has not been deleted anything in our node we actually have four emporia-*** vm's running. List is below
| 9dc84740-40de-4168-8861-a3e2cfecb0c3 | emporia - app | ACTIVE | Running | node-int-net-01=10.60.4.195, 185.23.171.118 | |
| b5549ea8-a1ad-4e7a-9161-657bab0f6b1d | emporia - idm2 | ACTIVE | Running | node-int-net-01=10.60.4.188 | |
| 772a800f-7c24-440e-b45c-6871f9980f22 | emporia - poi | ACTIVE | Running | node-int-net-01=10.60.4.158 | |
| de6d606a-55d7-4ac2-b37a-f503a414b7b6 | emporia - repo | ACTIVE | Running | node-int-net-01=10.60.5.3 |
Maybe you are looking for them in PiraeusU????? The vm's are there and up in PireausN node.
| Assignee | PiraeusN Node Helpdesk [ neuropublic ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
Hello,
Sorry for the inconvenience. I've forwarded your notification to the PiraeusN node support team. They will provide you a feedback asap.
Regards,
Giuseppe
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
Could you please try again??? I only get 200OK responses in my nova log.