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  1. Help-Desk
  2. HELP-4992

FIWARE.Request.Lab.Spain.FIWARE Lab re-organization.InaccessibleOrionInstance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Spain

          Description

          Dear Spanish node team,

          I am the FIWARE coach for FINISH. Could you kindly assist the ChainPoint team? They are one of the granted SMEs for this accelerator.

          As a summary, they are trying to locate the Orion CB instance with IP 130.206.114.113, as this has all the context data for this SME. Roland from the Stockholm node team thought this could be one of the IPs on the Spanish node. See his comment on Oct 14 on ticket HELP-4720.

          Is 130.206.114.113 one of your IPs ? Please see ticket HELP-4710 if you need more details.

          Thanks in advance for your help,

          ilknur

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            Issue Links

            clones

            extRequest - Request from external stakeholder received in the help desk HELP-4720 FIWARE.Request.Lab.Spain.FW: FIWARE Lab re-organization.

            • Blocker - Blocks adoption (e.g. CEF users).
            • Closed
            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1108 FIWARE.Request.Coach.Finish.Chainpoint.Lab.ProblemsWithFiwareLab

            • Major - Major loss of function.
            • Closed

              Activity

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              5 older comments
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              Permalink
              henar Henar Muñoz added a comment -

              In fact, that user is not registered in FIWARE Lab.

              Show
              henar Henar Muñoz added a comment - In fact, that user is not registered in FIWARE Lab.
              Hide
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              ichulani ilknur chulani added a comment -

              Dear Henar, thanks very much for your help..

              As you can see from the notes I added to the original ticket (HELP-4720), it seems like they actually filed a community account request in July (FLUA-1273) , but this request did not complete due to a mis-communication issue (maybe JIRA tickets ended up in their spam folder, etc).

              They thought they got a community account, in reality they didn't. How can we help them? Would there be any chance their VMs and data as a trial user (h.yildirim@chainpoint.com or g.taylor@chainpoint.com) could be found from a past backup?

              It is really a shame, because if we are not able to help them, all their work from the beginning will be gone due to this communication problem.

              Many thanks again for your help,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Henar, thanks very much for your help.. As you can see from the notes I added to the original ticket ( HELP-4720 ), it seems like they actually filed a community account request in July (FLUA-1273) , but this request did not complete due to a mis-communication issue (maybe JIRA tickets ended up in their spam folder, etc). They thought they got a community account, in reality they didn't. How can we help them? Would there be any chance their VMs and data as a trial user (h.yildirim@chainpoint.com or g.taylor@chainpoint.com) could be found from a past backup? It is really a shame, because if we are not able to help them, all their work from the beginning will be gone due to this communication problem. Many thanks again for your help, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              There aren't backups about VMs deleted sorry. In fact, the deletion process was about almost 2 months ago. Sorry for any inconvenience. They can check that there are not community if they cannot access to the Cloud. I think several mails were sent about the deletion of resources and about upgrading to community. We cannot do more.
              Regards,
              Heanr

              Show
              henar Henar Muñoz added a comment - Hi There aren't backups about VMs deleted sorry. In fact, the deletion process was about almost 2 months ago. Sorry for any inconvenience. They can check that there are not community if they cannot access to the Cloud. I think several mails were sent about the deletion of resources and about upgrading to community. We cannot do more. Regards, Heanr
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Henar,

              Btw, they originally reported that they had a community account on the Stockholm node. They claimed they received an email about their community account on this node, and that they filled in the survey they were asked to fill for migration. But they did not hear back from the lab team after that.

              Could it be the case that their community account was on the Stockholm node, and got deleted after the Stockholm node was shut down? Do you happen to know what happens to the community accounts that do not get migrated from the nodes that are discontinued?

              Thanks & best regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Henar, Btw, they originally reported that they had a community account on the Stockholm node. They claimed they received an email about their community account on this node, and that they filled in the survey they were asked to fill for migration. But they did not hear back from the lab team after that. Could it be the case that their community account was on the Stockholm node, and got deleted after the Stockholm node was shut down? Do you happen to know what happens to the community accounts that do not get migrated from the nodes that are discontinued? Thanks & best regards, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              Ahh I understand the problem. They have the resources in Spain2 but they ask for a community account in Stocolm. So, we remove the resources in Spain2, since it was not a community user.
              Regarding discontinued nodes, I think users ask for a community account in other nodes and then they migrate their data manually.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi Ahh I understand the problem. They have the resources in Spain2 but they ask for a community account in Stocolm. So, we remove the resources in Spain2, since it was not a community user. Regarding discontinued nodes, I think users ask for a community account in other nodes and then they migrate their data manually. Regards, Henar

                People

                • Assignee:
                  henar Henar Muñoz
                  Reporter:
                  ichulani ilknur chulani
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                  Dates

                  • Created:
                    Updated:
                    Resolved: