Dear Ilknur,

thank you for your quick reaction. There is only this single ticket related to that issue.

Kind regards,
Benjamin

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: Montag, 26. Oktober 2015 09:41
To: Geissler, Benjamin
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl; Fiware-finish-coaching@lists.fiware.org
Subject: RE: Problems with the FIWARE Lab

Dear Benjamin,

I have assigned HELP-4720 to the Spanish node team, and have increased the priority of it. I will be following this ticket closely, but still, please let me know if you don’t hear back from the node team by tomorrow.

Were there any other tickets related to the same issue? If there are, please let me know the ticket numbers, so I can follow up on them.

Kind regards,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com<[mailto:Benjamin.Geissler@EuroPoolSystem.com]>
Sent: Monday, October 26, 2015 10:32 AM
To: Chulani, Ilknur
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>
Subject: Problems with the FIWARE Lab

Dear Ilknur,

one of our teams (ChainPoint) has since a couple of weeks problems accessing data they have stored in the FIWARE Lab (see attached mails). They have written a mail to the FIWARE Lab Helpdesk (https://jira.fiware.org/i#browse/HELP-4720) on October, 8th, but until now the problem has not been solved. It seems it is somehow lost in a gap of responsibility between the technical helpdesk of the deactivated Stockholm node and the Spanish node. The Stockholm node told them, that the IP of their Orion Context Broker, which is not working any more, belongs to the Spanish node. After contacting the Spanish node on October 19th they didn’t received any feedback nor the status of the corresponding ticket has been changed.
Can you give us some advise how to speed up the process, because they need the data and the Orion Context Broker instance to develop their solution.

Kind regards,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com<benjamin.geissler@europoolsystem.com>
I: www.europoolsystem.de<http://www.europoolsystem.de>

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This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-finish-coaching@lists.fiware.org) instead of the old one.

Added link to original HELP ticket Pitchpoint team opened for the issue

Dear Benjamin and all,

May I kindly check one more thing with you? From the previous emails you have attached, I understand that at some point there was a problem with accessing the cloud resources as well, is that problem resolved? Were you able to access the Fresh.point VMs , and migrate them to a different node? Or still have this issue?

Thanks,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com
Sent: Monday, October 26, 2015 11:44 AM
To: Chulani, Ilknur
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl; Fiware-finish-coaching@lists.fiware.org
Subject: RE: Problems with the FIWARE Lab

Dear Ilknur,

thank you for your quick reaction. There is only this single ticket related to that issue.

Kind regards,
Benjamin

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: Montag, 26. Oktober 2015 09:41
To: Geissler, Benjamin
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Fiware-finish-coaching@lists.fiware.org<Fiware-finish-coaching@lists.fiware.org>
Subject: RE: Problems with the FIWARE Lab

Dear Benjamin,

I have assigned HELP-4720 to the Spanish node team, and have increased the priority of it. I will be following this ticket closely, but still, please let me know if you don’t hear back from the node team by tomorrow.

Were there any other tickets related to the same issue? If there are, please let me know the ticket numbers, so I can follow up on them.

Kind regards,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com<[mailto:Benjamin.Geissler@EuroPoolSystem.com]>
Sent: Monday, October 26, 2015 10:32 AM
To: Chulani, Ilknur
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>
Subject: Problems with the FIWARE Lab

Dear Ilknur,

one of our teams (ChainPoint) has since a couple of weeks problems accessing data they have stored in the FIWARE Lab (see attached mails). They have written a mail to the FIWARE Lab Helpdesk (https://jira.fiware.org/i#browse/HELP-4720) on October, 8th, but until now the problem has not been solved. It seems it is somehow lost in a gap of responsibility between the technical helpdesk of the deactivated Stockholm node and the Spanish node. The Stockholm node told them, that the IP of their Orion Context Broker, which is not working any more, belongs to the Spanish node. After contacting the Spanish node on October 19th they didn’t received any feedback nor the status of the corresponding ticket has been changed.
Can you give us some advise how to speed up the process, because they need the data and the Orion Context Broker instance to develop their solution.

Kind regards,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com<benjamin.geissler@europoolsystem.com>
I: www.europoolsystem.de<http://www.europoolsystem.de>

ATOS WARNING !
This message contains attachments that could potentially harm your computer.
Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting.

AVERTISSEMENT ATOS !
Ce message contient des pièces jointes qui peuvent potentiellement endommager votre ordinateur.
Merci de vous assurer que vous ouvrez uniquement les pièces jointes provenant d’emails que vous attendez et dont vous connaissez les expéditeurs et leur faites confiance.

AVISO DE ATOS !
Este mensaje contiene datos adjuntos que pudiera ser que dañaran su ordenador.
Asegúrese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado.

ATOS WARNUNG !
Diese E-Mail enthält Anlagen, welche möglicherweise ihren Computer beschädigen könnten.
Bitte beachten Sie, daß Sie NUR Anlagen öffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten.
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-finish-coaching@lists.fiware.org) instead of the old one.

Dear Ilknur,
I have just tried again to log into the cloud part of the portal. I still get this response:

[cid:image001.png@01D11009.FC019FD0]

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image003.png@01D11009.FC019FD0]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 26 October 2015 15:33
To: Geissler, Benjamin
Cc: Marcel Verstappen; Geoff Taylor; johan.bremmer@wur.nl; Fiware-finish-coaching@lists.fiware.org
Subject: RE: Problems with the FIWARE Lab

Dear Benjamin and all,

May I kindly check one more thing with you? From the previous emails you have attached, I understand that at some point there was a problem with accessing the cloud resources as well, is that problem resolved? Were you able to access the Fresh.point VMs , and migrate them to a different node? Or still have this issue?

Thanks,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com
Sent: Monday, October 26, 2015 11:44 AM
To: Chulani, Ilknur
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Fiware-finish-coaching@lists.fiware.org<Fiware-finish-coaching@lists.fiware.org>
Subject: RE: Problems with the FIWARE Lab

Dear Ilknur,

thank you for your quick reaction. There is only this single ticket related to that issue.

Kind regards,
Benjamin

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: Montag, 26. Oktober 2015 09:41
To: Geissler, Benjamin
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Fiware-finish-coaching@lists.fiware.org<Fiware-finish-coaching@lists.fiware.org>
Subject: RE: Problems with the FIWARE Lab

Dear Benjamin,

I have assigned HELP-4720 to the Spanish node team, and have increased the priority of it. I will be following this ticket closely, but still, please let me know if you don’t hear back from the node team by tomorrow.

Were there any other tickets related to the same issue? If there are, please let me know the ticket numbers, so I can follow up on them.

Kind regards,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com<[mailto:Benjamin.Geissler@EuroPoolSystem.com]>
Sent: Monday, October 26, 2015 10:32 AM
To: Chulani, Ilknur
Cc: 'Marcel Verstappen'; Geoff Taylor; johan.bremmer@wur.nl<johan.bremmer@wur.nl>
Subject: Problems with the FIWARE Lab

Dear Ilknur,

one of our teams (ChainPoint) has since a couple of weeks problems accessing data they have stored in the FIWARE Lab (see attached mails). They have written a mail to the FIWARE Lab Helpdesk (https://jira.fiware.org/i#browse/HELP-4720) on October, 8th, but until now the problem has not been solved. It seems it is somehow lost in a gap of responsibility between the technical helpdesk of the deactivated Stockholm node and the Spanish node. The Stockholm node told them, that the IP of their Orion Context Broker, which is not working any more, belongs to the Spanish node. After contacting the Spanish node on October 19th they didn’t received any feedback nor the status of the corresponding ticket has been changed.
Can you give us some advise how to speed up the process, because they need the data and the Orion Context Broker instance to develop their solution.

Kind regards,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com<benjamin.geissler@europoolsystem.com>
I: www.europoolsystem.de<http://www.europoolsystem.de>

ATOS WARNING !
This message contains attachments that could potentially harm your computer.
Please make sure you open ONLY attachments from senders you know, trust and is in an e-mail that you are expecting.

AVERTISSEMENT ATOS !
Ce message contient des pièces jointes qui peuvent potentiellement endommager votre ordinateur.
Merci de vous assurer que vous ouvrez uniquement les pièces jointes provenant d’emails que vous attendez et dont vous connaissez les expéditeurs et leur faites confiance.

AVISO DE ATOS !
Este mensaje contiene datos adjuntos que pudiera ser que dañaran su ordenador.
Asegúrese de abrir SOLO datos adjuntos enviados desde remitentes de confianza y que procedan de un correo esperado.

ATOS WARNUNG !
Diese E-Mail enthält Anlagen, welche möglicherweise ihren Computer beschädigen könnten.
Bitte beachten Sie, daß Sie NUR Anlagen öffnen, von einem Absender den Sie kennen, vertrauen und vom dem Sie vor allem auch E-Mails mit Anlagen erwarten.
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-finish-coaching@lists.fiware.org) instead of the old one.

I am closing the coaching help desk ticket HELC-1108 as we have discussed and resolved the issue in LAB help desk tickets HELP-4720 & HELP-4992.

As a conclusion,
The Chainpoint team is provided with a community account for user name h.yildirim@chainpoint.com on Spain & Stockholm nodes.Their CB instance is gone from the Spain node, but the POI server instance on Stockholm node is resurrected and needs to be migrated to the Spain node.