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  1. Help-Desk
  2. HELP-4800

FIWARE.Request.Lab.Gent.FIWARE Lab Assistance.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Hello
      For the second time this week, our cloud servers at the Gent node have been unreachable for several hours.
      This is a serious problem for us because we are demo-ing our product off the fiware lab cloud servers to potential customers.

      We have not seen any feedback on the cloud.lab.fiware.org site (all it says is that the servers are running). Connecting to the servers through ssh gives a timeout.

      Please correct this problem and provide feedback about the status of the cloud services.
      I suggest you implement an external monitoring service so you detect problems before the users do.

      Best regards,
      Robin Puthli

      Met vriendelijke groet,

      Robin Puthli
      Directeur

      Lageweg 2
      3703 CA Zeist

      Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
      Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help
      [Created via e-mail received from: Robin Puthli <r.puthli@itude.com>]

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        Activity

        Hide
        fw.ext.user FW External User added a comment -

        Dear,

        I’ve forwarded your request to the Gent node support team.

        Best,
        Daniele

        Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
        Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
        _______________________________________________
        Fiware-lab-help mailing list
        Fiware-lab-help@lists.fiware.org
        https://lists.fiware.org/listinfo/fiware-lab-help

        Show
        fw.ext.user FW External User added a comment - Dear, I’ve forwarded your request to the Gent node support team. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
        Hide
        bvermeul Brecht Vermeulen (Inactive) added a comment -

        Dear Robin,

        sorry to hear this.
        Can you give some more info on this:

        • which periods (approximately)
        • which public IP address do your VMs have ?

        thanks,
        Brecht

        Show
        bvermeul Brecht Vermeulen (Inactive) added a comment - Dear Robin, sorry to hear this. Can you give some more info on this: which periods (approximately) which public IP address do your VMs have ? thanks, Brecht

          People

          • Assignee:
            IMINDS Gent Node Helpdesk
            Reporter:
            fw.ext.user FW External User
          • Votes:
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            Watchers:
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            Dates

            • Created:
              Updated:
              Resolved: