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  1. Help-Desk
  2. HELP-4800

FIWARE.Request.Lab.Gent.FIWARE Lab Assistance.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Hello
          For the second time this week, our cloud servers at the Gent node have been unreachable for several hours.
          This is a serious problem for us because we are demo-ing our product off the fiware lab cloud servers to potential customers.

          We have not seen any feedback on the cloud.lab.fiware.org site (all it says is that the servers are running). Connecting to the servers through ssh gives a timeout.

          Please correct this problem and provide feedback about the status of the cloud services.
          I suggest you implement an external monitoring service so you detect problems before the users do.

          Best regards,
          Robin Puthli

          Met vriendelijke groet,

          Robin Puthli
          Directeur

          Lageweg 2
          3703 CA Zeist

          Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
          Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help
          [Created via e-mail received from: Robin Puthli <r.puthli@itude.com>]

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            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		17h 13m 1 Gent Node Helpdesk 15/Oct/15 11:55 AM
            In Progress In Progress Answered Answered
            		21s 1 Gent Node Helpdesk 15/Oct/15 11:55 AM
            Answered Answered Closed Closed
            		25d 23h 39m 1 Gent Node Helpdesk 10/Nov/15 10:35 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            backlogmanager Backlog Manager made changes -
            Summary FIWARE.Request.Lab.FIWARE Lab Assistance. FIWARE.Request.Lab.Gent.FIWARE Lab Assistance.
            mev Manuel Escriche made changes -
            HD-Node Gent [ 10916 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance FIWARE.Request.Lab.FIWARE Lab Assistance.
            mev Manuel Escriche made changes -
            Sender Email r.puthli@itude.com
            IMINDS Gent Node Helpdesk made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            IMINDS Gent Node Helpdesk made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            IMINDS Gent Node Helpdesk made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            bvermeul Brecht Vermeulen (Inactive) added a comment -

            Dear Robin,

            sorry to hear this.
            Can you give some more info on this:

            • which periods (approximately)
            • which public IP address do your VMs have ?

            thanks,
            Brecht

            Show
            bvermeul Brecht Vermeulen (Inactive) added a comment - Dear Robin, sorry to hear this. Can you give some more info on this: which periods (approximately) which public IP address do your VMs have ? thanks, Brecht
            fw.ext.user FW External User made changes -
            Attachment signature.asc [ 18520 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Dear,

            I’ve forwarded your request to the Gent node support team.

            Best,
            Daniele

            Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
            Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fiware.org
            https://lists.fiware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Dear, I’ve forwarded your request to the Gent node support team. Best, Daniele Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost. Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one. _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org https://lists.fiware.org/listinfo/fiware-lab-help
            danieles Daniele Santoro made changes -
            Assignee Gent Node Helpdesk [ iminds ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                IMINDS Gent Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: