Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-4061

FIWARE.Request.Tech.IoT.IDAS.URGENT: request for assistance; IDAS FINESCE dedicated instance

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-TECH-HELP
    • Labels:
      None

      Description

      Dear IDAS team, Carlos,

      after the disk failure on our server, we repaired, re-installed, and
      re-started the application that uses the IDAS instance on the
      130.206.80.47:8002 (Idas FINESCE)

      IDASClient c = new
      IDASClient("http://130.206.80.47:8002/idas/sml?apikey=69ra4ia6acvgm6f5p7nn19
      crdi");

      We cross-checked the network settings and the communication channel is open,
      not restricted.

      The issue is the fact that the IDAS refuse the connection by returning the
      "407 Proxy Authentication required".

      We do not have any proxy. Our software worked in the past. There seems no
      reasons for the different behavior.

      We tried to ping http://130.206.80.47, but IDAS is not answering.

      We tried to post some data through POSTMAN, but the answer is "404 Not
      Found".

      The urgency is caused by the 15th September Final review of FIENSCE with EC
      officials, so the application should be working.

      Please, could you check and reactivate the IDAS instance that serves FINESCE
      application as soon as possible in the same configuration as before.

      Thank you. M. SImonov

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fiware.org
      https://lists.fiware.org/listinfo/fiware-lab-help-new
      [Created via e-mail received from: "M. Simonov, PhD (ISMB)" <simonov@ismb.it>]

      1. signature.asc
        0.2 kB
        Daniele Santoro
      2. signature.asc
        0.2 kB
        Daniele Santoro

        Activity

        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open In Progress In Progress
        1d 47m 1 Carlos Ralli Ucendo 10/Sep/15 10:53 AM
        In Progress In Progress Answered Answered
        3s 1 Carlos Ralli Ucendo 10/Sep/15 10:53 AM
        Answered Answered Closed Closed
        1h 44m 1 Carlos Ralli Ucendo 10/Sep/15 12:38 PM

          People

          • Assignee:
            ralli Carlos Ralli Ucendo
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: