Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Lannion
Description
Hello,
We can't connect to marketplace-ri-R2.3 instance.
The image status is active and running but the instance doesn't respond to
ping or nmap from local net. Neither shh if we assign it a public ip.
We've tried to reboot and relaunch, the configuration (security groups,
network) is correct, the region is Lanninon2 and the instance ID is
ecbd2831-bdd7-4e0a-b4ec-323b2f47b450.
Can you check if the instance is running and how can we connect to it?
Thank you in advance.
Regards
Jose Lopez Veiga
Software Engineer | Linknovate.com <http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Jose Lopez Veiga LKN <jose@linknovate.com>]
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Activity
Dear Manuel,
I receive another information from the support that will end up our debugging: I am sorry to inform you that this GE is not anymore available in Fiware, they said that It was a mistake in a first place that it was in the image catalogue.
I am very sorry for the inconvenience and all the time that you have lost waiting to have this information.
BR
Riwal
De : Riwal KERHERVE rkerherve@images-et-reseaux.com
Envoyé : lundi 21 septembre 2015 15:10
À : Manuel Noya
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr; Javier Parapar; Miguel GARCIA
Objet : RE: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Dear Manuel,
The problem is being handled and are in a process of being solved, but I do not know if can be solved before tomorrow evening.
At the moment, they have uploaded a new image in the cloud portal, but the instance created with this image is not able to connect to the metadata. At the moment, the support tell us that provisory solution is to remove one route on the instance, but it must be done through the console with root access. I am waiting for the root pwd to test their solution. As you can see, we are not far to have something working.
BR
Riwal
De : Manuel Noya manuel@linknovate.com
Envoyé : lundi 21 septembre 2015 13:11
À : Riwal KERHERVE
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr<engineering@imaginlab.fr>; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>; Javier Parapar; Miguel GARCIA
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Riwal, any last update about this? I'm asking because if it's not solved by today/tomorrow we'll have to let it go from our dev roadmap for Finodex (deadline this Sunday). Hope you understand. Thanks in any case for keeping us updated.
Best,
Manuel
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/793c96c2e26cf4cf4ac4c28128f0ab0c/spacer.gif[http://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/793c96c2e26cf4cf4ac4c28128f0ab0c/spacer.gif]
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Tue, Sep 15, 2015 at 4:15 PM, Riwal KERHERVE <rkerherve@images-et-reseaux.com<rkerherve@images-et-reseaux.com>> wrote:
Manuel,
I understand your decision. After our Federated Technical Meeting this morning, the ticket was reassigned to another person, but I do not know if it can be solved by the end of this week. I sent him your comment, so he is aware of your situation.
BR
Riwal
De : Manuel Noya manuel@linknovate.com<mailto:manuel@linknovate.com>
Envoyé : mardi 15 septembre 2015 15:39
À : Riwal KERHERVE
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr<engineering@imaginlab.fr>; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>; Javier Parapar; Miguel GARCIA
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Dear Riwal, I wanted to follow up on this, as we didn't have any news so far. I'm afraid that if the ticket is not solved this week we won't be able to implement it on time for our deadline in Finodex. Let us know.
Thanks,
Manuel
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/9eff8fa38721b1938d10026a369fe146/spacer.gif[http://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/9eff8fa38721b1938d10026a369fe146/spacer.gif]
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Mon, Sep 7, 2015 at 2:22 PM, Riwal KERHERVE <rkerherve@images-et-reseaux.com<rkerherve@images-et-reseaux.com>> wrote:
Dear Jose,
Sorry Jose, the ticket has been assigned, but not resolved yet. I will ask them to speed up or to give us at least an update about the issue.
BR
Riwal
De : Jose Lopez Veiga LKN jose@linknovate.com<mailto:jose@linknovate.com>
Envoyé : lundi 7 septembre 2015 12:52
À : engineering@imaginlab.fr<engineering@imaginlab.fr>
Cc : Riwal KERHERVE; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>; Javier Parapar; Manuel Noya Mariño
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Hi there,
Erwan is on vacations. Could someone check the status of this ticket https://jira.fiware.org/browse/LAB-281 ?
I really appreciate any help you can provide.
BR
José López Veiga
Software Engineer | Linknovate.com<http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com<jose@linknovate.com>
2015-09-07 12:19 GMT+02:00 Jose Lopez Veiga LKN <jose@linknovate.com<jose@linknovate.com>>:
Hi Erwan,
I can't access JIRA tickets. Any updates about this issue?
Thank you,
BR
José López Veiga
Software Engineer | Linknovate.com<http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com<jose@linknovate.com>
2015-08-31 10:08 GMT+02:00 Erwan LE BONNIEC <elebonniec@images-et-reseaux.com<elebonniec@images-et-reseaux.com>>:
Hi Jose,
Unfortunately no, the ticket is not solved.
I am also piqued to say it even not assigned… I think a lot of people was in holidays I guess, let’s hope it will be assign and resolved as soon as possible… I will re-up the ticket. FYI it is the https://jira.fiware.org/browse/LAB-281
Best Regards,
Erwan
De : Jose Lopez Veiga LKN jose@linknovate.com<mailto:jose@linknovate.com>
Envoyé : lundi 31 août 2015 09:44
À : Riwal KERHERVE
Cc : Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Dear Riwal,
I can't access Jira. Was the ticket solved?
Regards
José López Veiga
Software Engineer | Linknovate.com<http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com<jose@linknovate.com>
2015-08-21 15:19 GMT+02:00 Riwal KERHERVE <rkerherve@images-et-reseaux.com<rkerherve@images-et-reseaux.com>>:
Dear Jose,
For your information, we opened the following ticket concerning your issue:
https://jira.fiware.org/browse/LAB-281
BR
Riwal
De : Anthony BALAN abalan@images-et-reseaux.com<mailto:abalan@images-et-reseaux.com>
Envoyé : mercredi 5 août 2015 14:45
À : Jose Lopez Veiga LKN
Cc : Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>
Objet : RE: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
The VM didn't boot :
[cid:image001.jpg@01D0F48F.50D3E8B0]
I tried to instantiate the same image on my tenant and I have the same problem.
I will create a ticket about it.
I will keep in touch.
BR,
Anthony
De : Jose Lopez Veiga LKN jose@linknovate.com
Envoyé : mercredi 5 août 2015 11:54
À : Anthony BALAN
Cc : Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Now the ping between linknovate-ckan and linknovate-poi is working but I still can't get response from linknovate-market (192.168.2.111)
The problem is that I can't connect to the instance, I would like to access linknovate-market via ssh but I don't get response from port 22
Thank you for your help.
Regards
Jose Lopez Veiga
Software Engineer | Linknovate.com<http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com<jose@linknovate.com>
2015-08-05 11:35 GMT+02:00 Anthony BALAN <abalan@images-et-reseaux.com<abalan@images-et-reseaux.com>>:
If you want to ping the VMs, you have to add the rule in the security group :
[cid:image002.jpg@01D0F48F.50D3E8B0]
If you want to make a telnet on port 22, check if the port is listening on the VM :
- netstat –plantu
…
tcp 0 0 X.X.X.X:22 0.0.0.0:* LISTEN 104818/sshd
…
BR,
Anthony
De : Jose Lopez Veiga LKN jose@linknovate.com<mailto:jose@linknovate.com>
Envoyé : mercredi 5 août 2015 11:25
À : Anthony BALAN
Cc : Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Hi Anthony,
I have two security groups, lkn-security-group is empty and the default groups has this rules.
[Imágenes integradas 1]
Yes, If I ping the port 22 it works in the other instances.
Thank you for your help.
Regards,
Jose Lopez Veiga
Software Engineer | Linknovate.com<http://linknovate.com/>
94306 Palo Alto, CA
c. skype: joseveiga11
e. jose@linknovate.com<jose@linknovate.com>
2015-08-04 17:33 GMT+02:00 Anthony BALAN <abalan@images-et-reseaux.com<abalan@images-et-reseaux.com>>:
Hi Jose,
Can you send me a screenshot of the rules of your security groups ?
Is the ping working between the two others VMs (linknovate-ckan, linknovate-poi ) ?
BR,
Anthony
----Message d'origine----
De : Pietropaolo Alfonso (JIRA) jira-help-desk@fi-ware.org<mailto:jira-help-desk@fi-ware.org>
Envoyé : lundi 3 août 2015 14:40
À : support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>
Objet : [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Pietropaolo Alfonso reassigned HELP-3739:
-----------------------------------------
Assignee: Lannion Node Helpdesk
–
This message was sent by Atlassian JIRA
(v6.4.1#64016)
Thanks for the final update Riwal. We'll present this as proof of why we
could not implement this GE.
Thanks again for your attention,
Manuel
–
Manuel Noya Mariño
Co-Founder | Linknovate.com <http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com
On Mon, Sep 21, 2015 at 5:02 PM, Riwal KERHERVE <
Nevertheless, Riwal, could you find out if FiWare will provide some similar
capability to this Marketplace GE in the (mid-term) future, or is it
completely not in the roadmap?
@Miguel, maybe we should ask Juanjo about this?
Thanks,
Manuel
–
Manuel Noya Mariño
Co-Founder | Linknovate.com <http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com
Manuel,
We talk this morning about your issue in our weekly Fi-CORE Technical Meeting, and they informed me that a new version of the MarketPlace will be released soon in our catalogue (maybe by end of October).
BR
Riwal
De : Manuel Noya manuel@linknovate.com
Envoyé : lundi 21 septembre 2015 17:52
À : Riwal KERHERVE; Miguel GARCIA
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr; Javier Parapar
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Nevertheless, Riwal, could you find out if FiWare will provide some similar capability to this Marketplace GE in the (mid-term) future, or is it completely not in the roadmap?
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/89c64ecf936dabcf8387cb95bf09ba43/spacer.gif
@Miguel, maybe we should ask Juanjo about this?
Thanks,
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Mon, Sep 21, 2015 at 5:49 PM, Manuel Noya <manuel@linknovate.com<manuel@linknovate.com>> wrote:
Thanks for the final update Riwal. We'll present this as proof of why we could not implement this GE.
Thanks again for your attention,
Manuel
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/a1c312f7d46b5e2f1a0b460a0030300f/spacer.gif[http://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/a1c312f7d46b5e2f1a0b460a0030300f/spacer.gif]
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Mon, Sep 21, 2015 at 5:02 PM, Riwal KERHERVE <rkerherve@images-et-reseaux.com<rkerherve@images-et-reseaux.com>> wrote:
Dear Manuel,
I receive another information from the support that will end up our debugging: I am sorry to inform you that this GE is not anymore available in Fiware, they said that It was a mistake in a first place that it was in the image catalogue.
I am very sorry for the inconvenience and all the time that you have lost waiting to have this information.
BR
Riwal
Dear Manuel,
We are considering this ticket as closed as this images of the MarketPlace is not supported anymore.
BR
Riwal
De : Riwal KERHERVE rkerherve@images-et-reseaux.com
Envoyé : mardi 22 septembre 2015 11:19
À : Manuel Noya; Miguel GARCIA
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr; Javier Parapar
Objet : RE: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Manuel,
We talk this morning about your issue in our weekly Fi-CORE Technical Meeting, and they informed me that a new version of the MarketPlace will be released soon in our catalogue (maybe by end of October).
BR
Riwal
De : Manuel Noya manuel@linknovate.com
Envoyé : lundi 21 septembre 2015 17:52
À : Riwal KERHERVE; Miguel GARCIA
Cc : Jose Lopez Veiga LKN; engineering@imaginlab.fr<engineering@imaginlab.fr>; Pietropaolo Alfonso (JIRA); support-lannion@imaginlab.fr<support-lannion@imaginlab.fr>; Javier Parapar
Objet : Re: [FI-WARE-JIRA] (HELP-3739) [Fiware-lab-help] Problem with Market Place instance
Nevertheless, Riwal, could you find out if FiWare will provide some similar capability to this Marketplace GE in the (mid-term) future, or is it completely not in the roadmap?
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/89c64ecf936dabcf8387cb95bf09ba43/spacer.gif
@Miguel, maybe we should ask Juanjo about this?
Thanks,
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Mon, Sep 21, 2015 at 5:49 PM, Manuel Noya <manuel@linknovate.com<manuel@linknovate.com>> wrote:
Thanks for the final update Riwal. We'll present this as proof of why we could not implement this GE.
Thanks again for your attention,
Manuel
https://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/a1c312f7d46b5e2f1a0b460a0030300f/spacer.gif[http://t.yesware.com/t/3fb14917473735d753093e99aa4b9b1afd4ae83d/a1c312f7d46b5e2f1a0b460a0030300f/spacer.gif]
–
Manuel Noya Mariño
Co-Founder | Linknovate.com<http://Linknovate.com>
94306 Palo Alto, CA
c. skype: manu_noia
e. manuel@linknovate.com<manuel@linknovate.com>
On Mon, Sep 21, 2015 at 5:02 PM, Riwal KERHERVE <rkerherve@images-et-reseaux.com<rkerherve@images-et-reseaux.com>> wrote:
Dear Manuel,
I receive another information from the support that will end up our debugging: I am sorry to inform you that this GE is not anymore available in Fiware, they said that It was a mistake in a first place that it was in the image catalogue.
I am very sorry for the inconvenience and all the time that you have lost waiting to have this information.
BR
Riwal
Hi Jose,
Can you send me a screenshot of the rules of your security groups ?
Is the ping working between the two others VMs (linknovate-ckan, linknovate-poi ) ?
BR,
Anthony
----
Message d'origine----De : Pietropaolo Alfonso (JIRA) jira-help-desk@fi-ware.org
Envoyé : lundi 3 août 2015 14:40
À : support-lannion@imaginlab.fr
Objet : [FI-WARE-JIRA] (
HELP-3739) [Fiware-lab-help] Problem with Market Place instance[ https://jira.fiware.org/browse/HELP-3739?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Pietropaolo Alfonso reassigned
HELP-3739:-----------------------------------------
Assignee: Lannion Node Helpdesk
–
This message was sent by Atlassian JIRA
(v6.4.1#64016)