Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-2739

FIWARE.Request.Tech.Security.IDM-KeyRock.LABAccessissue

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-TECH-HELP
        • Labels:
          None

          Description

          Hi,

          This is Piotr Nowacki from iEHR.eu. We work on Platan as part of FICHe
          Accelerator (currently at PoC phase). While getting my account updated to
          the Community Edition I have realized that my account got either deleted or
          locked. An attempt to reset password for "piotr.nowacki@onet.pl" fails.
          Attempts to log on with the password that worked previously fails as well.
          With that I am unable to get my Tenant ID to report it back to Franck for
          the upgrade.

          Could you please have a look? I see my compute instance in Spain2 operates
          properly so this does not look like complete account removal.

          Thanks in advance for your help.

          Regards,
          Piotr

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Piotr Nowacki <piotr.nowacki@onet.pl>]

            Activity

            Ascending order - Click to sort in descending order
            Hide
            Permalink
            UPRC PiraeusU Node Helpdesk added a comment -

            Please send the answer to this request to Piotr Nowacki <piotr.nowacki@onet.pl>]

            Show
            UPRC PiraeusU Node Helpdesk added a comment - Please send the answer to this request to Piotr Nowacki <piotr.nowacki@onet.pl>]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Hello,

            could you please get back to me with an estimate when I can expect my
            account enabled? I tried this morning and still unable to log in.

            Is there anything I can do to help resolve this issue?

            Thank you in advance.

            regards
            Piotr

            On Tue, May 12, 2015 at 11:03 AM, Piotr Nowacki <piotr.nowacki@onet.pl>

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            fw.ext.user FW External User added a comment - Hello, could you please get back to me with an estimate when I can expect my account enabled? I tried this morning and still unable to log in. Is there anything I can do to help resolve this issue? Thank you in advance. regards Piotr On Tue, May 12, 2015 at 11:03 AM, Piotr Nowacki <piotr.nowacki@onet.pl> _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            marcocipriani Marco Cipriani added a comment -

            Dear Piotr,
            we are still having some issues due to the migration of services to the new IDM. Your request has been already taken in account by the second-level support team. They will get back to you as soon as the problem will be fixed.

            Best regards
            Marco

            Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Piotr Nowacki
            Inviato: mercoledì 13 maggio 2015 08:54
            A: Piotr Nowacki
            Cc: fiware-lab-help@lists.fi-ware.org; Fr Le gall
            Oggetto: Re: [Fiware-lab-help] LAB Access issue

            Hello,
            could you please get back to me with an estimate when I can expect my account enabled? I tried this morning and still unable to log in.
            Is there anything I can do to help resolve this issue?

            Thank you in advance.

            regards
            Piotr

            On Tue, May 12, 2015 at 11:03 AM, Piotr Nowacki <piotr.nowacki@onet.pl<piotr.nowacki@onet.pl>> wrote:
            Hi,
            This is Piotr Nowacki from iEHR.eu. We work on Platan as part of FICHe Accelerator (currently at PoC phase). While getting my account updated to the Community Edition I have realized that my account got either deleted or locked. An attempt to reset password for "piotr.nowacki@onet.pl<piotr.nowacki@onet.pl>" fails. Attempts to log on with the password that worked previously fails as well. With that I am unable to get my Tenant ID to report it back to Franck for the upgrade.
            Could you please have a look? I see my compute instance in Spain2 operates properly so this does not look like complete account removal.
            Thanks in advance for your help.
            Regards,
            Piotr

            Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

            This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

            [rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

            Show
            marcocipriani Marco Cipriani added a comment - Dear Piotr, we are still having some issues due to the migration of services to the new IDM. Your request has been already taken in account by the second-level support team. They will get back to you as soon as the problem will be fixed. Best regards Marco Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Piotr Nowacki Inviato: mercoledì 13 maggio 2015 08:54 A: Piotr Nowacki Cc: fiware-lab-help@lists.fi-ware.org; Fr Le gall Oggetto: Re: [Fiware-lab-help] LAB Access issue Hello, could you please get back to me with an estimate when I can expect my account enabled? I tried this morning and still unable to log in. Is there anything I can do to help resolve this issue? Thank you in advance. regards Piotr On Tue, May 12, 2015 at 11:03 AM, Piotr Nowacki <piotr.nowacki@onet.pl< piotr.nowacki@onet.pl >> wrote: Hi, This is Piotr Nowacki from iEHR.eu. We work on Platan as part of FICHe Accelerator (currently at PoC phase). While getting my account updated to the Community Edition I have realized that my account got either deleted or locked. An attempt to reset password for "piotr.nowacki@onet.pl< piotr.nowacki@onet.pl >" fails. Attempts to log on with the password that worked previously fails as well. With that I am unable to get my Tenant ID to report it back to Franck for the upgrade. Could you please have a look? I see my compute instance in Spain2 operates properly so this does not look like complete account removal. Thanks in advance for your help. Regards, Piotr Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. [rispetta l'ambiente] Rispetta l'ambiente. Non stampare questa mail se non è necessario.

              People

              • Assignee:
                aalonsog Alvaro Alonso
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: