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  1. Help-Desk
  2. HELP-928

FIWARE.Request.Lab.Spain.Problems faced by external partners in connecting to a VM in FI-LAB.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: Sprint 4.1.2
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Dear Jose, dear all,
      I have not received any reply to the email I sent you yesterday.

      It would be nice to be contacted and advised on what might have caused
      the issue we described on our last email.

      In order to help you sorting out the issue, I attach the tracelog
      captured at the FW level from our external partners.

      Please, we are really stuck and we have a review in two weeks time.

      Regards,

      Massimiliano

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Massimiliano Nigrelli <massimiliano.nigrelli@eng.it>]

      1. snoop_30_10.pcap
        135 kB
        FW External User
      2. snoop_31_10.pcap
        5 kB
        FW External User
      1. attachment-24.png
        0.6 kB
      2. box-logo.png
        0.7 kB
      3. Captura de pantalla de 2014-10-31 151253.png
        36 kB
      4. p1.png
        104 kB
      5. Screenshot_2014-10-31-14-23-52.png
        178 kB

        Issue Links

          Activity

          Hide
          jicg José Ignacio Carretero Guarde added a comment -

          Dear Massimiliano,

          The first .png file is a screenshot I've taken in my phone.... – My
          phone using its 3G network connection, not Wifi or anything like that.
          This means that the servicer with IP 130.206.85.6 is accessible from
          everywhere.

          I've seen in your email some "error messages": CLOSE AGE OUT — This is
          a Juniper error message. May I ask what do your Juniper experts say
          about this message? Sorry, but I don't know much about that software nor
          the way you are using it to stablish your VPNs.

          Last, but not least (the 2nd png) I'm aware that you can't access
          130.206.85.6 from your private IP 172.30.5.18. But I don't know what is
          the last step in the route to that host. So I can't reproduce that
          error, may be some tcptraceroute output to that port could be helpful.

          Thank you for forwarding your message to the list, that's the best way
          to contact us.

          Best regards,
          José Ignacio.

          ________________________________

          Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

          The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

          Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          jicg José Ignacio Carretero Guarde added a comment - Dear Massimiliano, The first .png file is a screenshot I've taken in my phone.... – My phone using its 3G network connection, not Wifi or anything like that. This means that the servicer with IP 130.206.85.6 is accessible from everywhere. — I've seen in your email some "error messages": CLOSE AGE OUT — This is a Juniper error message. May I ask what do your Juniper experts say about this message? Sorry, but I don't know much about that software nor the way you are using it to stablish your VPNs. — Last, but not least (the 2nd png) I'm aware that you can't access 130.206.85.6 from your private IP 172.30.5.18. But I don't know what is the last step in the route to that host. So I can't reproduce that error, may be some tcptraceroute output to that port could be helpful. Thank you for forwarding your message to the list, that's the best way to contact us. Best regards, José Ignacio. ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          fw.ext.user FW External User added a comment -

          Dear Jose,
          thank you for having come back to us in a short time.

          I have suggested our external partner to launch a tcptraceroute and let
          us have the results.

          I'll let you know when it is available.

          Regards,

          Massimiliano


          ===============================================================

          Massimiliano Nigrelli - R&D Lab

          Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - Dear Jose, thank you for having come back to us in a short time. I have suggested our external partner to launch a tcptraceroute and let us have the results. I'll let you know when it is available. Regards, Massimiliano – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          jicg José Ignacio Carretero Guarde added a comment -

          I've sent a big file – Did it reached your inboxes?

          ________________________________

          Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción.

          The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

          Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição
          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          jicg José Ignacio Carretero Guarde added a comment - I've sent a big file – Did it reached your inboxes? ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          fw.ext.user FW External User added a comment -

          Hi Josè, it didn't reach our inbox.. our mail server stops big attachments.

          Please use something like https://www.wetransfer.com/ if possible.

          Kind regards,
          P.

          Pasquale Andriani
          Direzione Ricerca e Innovazione - Research & Development Lab
          pasquale.andriani@eng.it

          Engineering Ingegneria Informatica spa
          Via Riccardo Morandi, 32 - 00148 Roma
          Tel. +39-06.83074313
          Mob. +39 3476939263
          Fax. +39-06.83074408
          www.eng.it

          On Mon, Nov 3, 2014 at 4:38 PM, JOSE IGNACIO CARRETERO GUARDE <

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - Hi Josè, it didn't reach our inbox.. our mail server stops big attachments. Please use something like https://www.wetransfer.com/ if possible. Kind regards, P. Pasquale Andriani Direzione Ricerca e Innovazione - Research & Development Lab pasquale.andriani@eng.it Engineering Ingegneria Informatica spa Via Riccardo Morandi, 32 - 00148 Roma Tel. +39-06.83074313 Mob. +39 3476939263 Fax. +39-06.83074408 www.eng.it On Mon, Nov 3, 2014 at 4:38 PM, JOSE IGNACIO CARRETERO GUARDE < _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          fw.ext.user FW External User added a comment -

          No, it didn't

          I'm sorry.

          Any news?

          M.


          ===============================================================

          Massimiliano Nigrelli - R&D Lab

          Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - No, it didn't I'm sorry. Any news? M. – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          fw.ext.user FW External User added a comment -

          Dear Josè,
          are there any news?

          I have not received any "big" file from you.

          Could you tell us the ouput of your "sniffing" analysis, please?

          Regards,

          Massimiliano


          ===============================================================

          Massimiliano Nigrelli - R&D Lab

          Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - Dear Josè, are there any news? I have not received any "big" file from you. Could you tell us the ouput of your "sniffing" analysis, please? Regards, Massimiliano – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          fw.ext.user FW External User added a comment -

          Dear Josè, dear all,
          please can you update about the results of your "sniffing" analyses?

          Hereafter, I remind you that in ten days we are going to have the review
          and at the moment we do not have a clue on the reason why our external
          partners are not able to "reach" 130.206.85.6 from your private IP
          172.30.5.18.

          HELP!!!!!

          Regards,

          Massimiliano


          ===============================================================

          Massimiliano Nigrelli - R&D Lab

          Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - Dear Josè, dear all, please can you update about the results of your "sniffing" analyses? Hereafter, I remind you that in ten days we are going to have the review and at the moment we do not have a clue on the reason why our external partners are not able to "reach" 130.206.85.6 from your private IP 172.30.5.18. HELP!!!!! Regards, Massimiliano – =============================================================== Massimiliano Nigrelli - R&D Lab Viale Regione Siciliana 7275 - 90146 Palermo (Italy) Phone: +39 091.75.11.847 ============================================================ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          jicg José Ignacio Carretero Guarde added a comment -

          Yes,

          I was experiencing a problem uploading the file to somewhere, but it seems to be solved now.... It is the 1st time I ever use this (Box) I hope it works

          As you can see, the incoming packets seems to be somehow malformed. — It is possible that this makes unusable the connections which seems to be discarded by the Openstack rules.

          He enlazado 1 archivo a este mensaje:
          [cid:part1.09020405.08050504@telefonica.com]MNigrelli.pcap.gz<https://app.box.com/s/fqz0t8nvxapajzndsvjf>(8,6 MB)[cid:part3.02060505.08090206@telefonica.com]Box<https://www.box.com/thunderbird>https://app.box.com/s/fqz0t8nvxapajzndsvjf
          Mozilla Thunderbird<http://www.getthunderbird.com> hace fácil compartir archivos grandes a través del correo electrónico.
          .

          Best regards,
          José Ignacio.

          El 05/11/14 a las #4, Massimiliano Nigrelli escribió:
          Dear Josè, dear all,
          please can you update about the results of your "sniffing" analyses?

          Hereafter, I remind you that in ten days we are going to have the review and at the moment we do not have a clue on the reason why our external partners are not able to "reach" 130.206.85.6 from your private IP 172.30.5.18.

          HELP!!!!!

          Regards,

          Massimiliano

          Il 04/11/2014 17:56, Massimiliano Nigrelli ha scritto:
          Dear Josè,
          are there any news?

          I have not received any "big" file from you.

          Could you tell us the ouput of your "sniffing" analysis, please?

          Regards,

          Massimiliano

          Il 03/11/2014 16:38, JOSE IGNACIO CARRETERO GUARDE ha scritto:
          I've sent a big file – Did it reached your inboxes?

          El 31/10/14 a las #4, Massimiliano Nigrelli escribió:
          Dear Jose,
          thank you for having come back to us in a short time.

          I have suggested our external partner to launch a tcptraceroute and
          let us have the results.

          I'll let you know when it is available.

          Regards,

          Massimiliano

          Il 31/10/2014 15:29, JOSE IGNACIO CARRETERO GUARDE ha scritto:
          Dear Massimiliano,

          The first .png file is a screenshot I've taken in my phone.... – My
          phone using its 3G network connection, not Wifi or anything like that.
          This means that the servicer with IP 130.206.85.6 is accessible from
          everywhere.

          I've seen in your email some "error messages": CLOSE AGE OUT — This is
          a Juniper error message. May I ask what do your Juniper experts say
          about this message? Sorry, but I don't know much about that software nor
          the way you are using it to stablish your VPNs.

          Last, but not least (the 2nd png) I'm aware that you can't access
          130.206.85.6 from your private IP 172.30.5.18. But I don't know what is
          the last step in the route to that host. So I can't reproduce that
          error, may be some tcptraceroute output to that port could be helpful.

          Thank you for forwarding your message to the list, that's the best way
          to contact us.

          Best regards,
          José Ignacio.

          El 31/10/14 a las #4, Massimiliano Nigrelli escribió:
          Dear Jose, dear all,
          I have not received any reply to the email I sent you yesterday.

          It would be nice to be contacted and advised on what might have caused
          the issue we described on our last email.

          In order to help you sorting out the issue, I attach the tracelog
          captured at the FW level from our external partners.

          Please, we are really stuck and we have a review in two weeks time.

          Regards,

          Massimiliano

          Show
          jicg José Ignacio Carretero Guarde added a comment - Yes, I was experiencing a problem uploading the file to somewhere, but it seems to be solved now.... It is the 1st time I ever use this (Box) I hope it works As you can see, the incoming packets seems to be somehow malformed. — It is possible that this makes unusable the connections which seems to be discarded by the Openstack rules. He enlazado 1 archivo a este mensaje: [cid:part1.09020405.08050504@telefonica.com] MNigrelli.pcap.gz< https://app.box.com/s/fqz0t8nvxapajzndsvjf >(8,6 MB) [cid:part3.02060505.08090206@telefonica.com] Box< https://www.box.com/thunderbird > https://app.box.com/s/fqz0t8nvxapajzndsvjf Mozilla Thunderbird< http://www.getthunderbird.com > hace fácil compartir archivos grandes a través del correo electrónico. . Best regards, José Ignacio. El 05/11/14 a las #4, Massimiliano Nigrelli escribió: Dear Josè, dear all, please can you update about the results of your "sniffing" analyses? Hereafter, I remind you that in ten days we are going to have the review and at the moment we do not have a clue on the reason why our external partners are not able to "reach" 130.206.85.6 from your private IP 172.30.5.18. HELP!!!!! Regards, Massimiliano Il 04/11/2014 17:56, Massimiliano Nigrelli ha scritto: Dear Josè, are there any news? I have not received any "big" file from you. Could you tell us the ouput of your "sniffing" analysis, please? Regards, Massimiliano Il 03/11/2014 16:38, JOSE IGNACIO CARRETERO GUARDE ha scritto: I've sent a big file – Did it reached your inboxes? El 31/10/14 a las #4, Massimiliano Nigrelli escribió: Dear Jose, thank you for having come back to us in a short time. I have suggested our external partner to launch a tcptraceroute and let us have the results. I'll let you know when it is available. Regards, Massimiliano Il 31/10/2014 15:29, JOSE IGNACIO CARRETERO GUARDE ha scritto: Dear Massimiliano, The first .png file is a screenshot I've taken in my phone.... – My phone using its 3G network connection, not Wifi or anything like that. This means that the servicer with IP 130.206.85.6 is accessible from everywhere. — I've seen in your email some "error messages": CLOSE AGE OUT — This is a Juniper error message. May I ask what do your Juniper experts say about this message? Sorry, but I don't know much about that software nor the way you are using it to stablish your VPNs. — Last, but not least (the 2nd png) I'm aware that you can't access 130.206.85.6 from your private IP 172.30.5.18. But I don't know what is the last step in the route to that host. So I can't reproduce that error, may be some tcptraceroute output to that port could be helpful. Thank you for forwarding your message to the list, that's the best way to contact us. Best regards, José Ignacio. El 31/10/14 a las #4, Massimiliano Nigrelli escribió: Dear Jose, dear all, I have not received any reply to the email I sent you yesterday. It would be nice to be contacted and advised on what might have caused the issue we described on our last email. In order to help you sorting out the issue, I attach the tracelog captured at the FW level from our external partners. Please, we are really stuck and we have a review in two weeks time. Regards, Massimiliano

            People

            • Assignee:
              jicg José Ignacio Carretero Guarde
              Reporter:
              fw.ext.user FW External User
            • Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: