Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-871

FIWARE.Request.Lab.Spain.Problems faced by external partners in connecting to a VM in FI-LAB

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: Sprint 4.1.2
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None
        • HD-Node:
          Spain

          Description

          Dear Josè,
          an external partner keeps on reporting thatfrom yesterday late afternoon
          they are not able to get access to the VM (in FI-LAB) whose ip is:
          130.206.85.6

          You can see attached the tracelog table (from their FW, I think) from
          which you can see that they get a "CLOSE AGE OUT" when trying to connect
          from 172.30.5.18 (outside FI-LAB) to 130.206.85.6 (in FI-LAB).

          2014-10-30 16:00:32

          172.30.5.18:43419

          130.206.85.6:443

          129.192.96.203:48484

          130.206.85.6:443

          HTTPS

          24 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:32

          172.30.5.18:43424

          130.206.85.6:443

          129.192.96.203:48485

          130.206.85.6:443

          HTTPS

          23 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:30

          172.30.5.18:43416

          130.206.85.6:443

          129.192.96.203:48483

          130.206.85.6:443

          HTTPS

          23 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:24

          172.30.5.18:43412

          130.206.85.6:443

          129.192.96.203:48482

          130.206.85.6:443

          HTTPS

          24 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:18

          172.30.5.18:43405

          130.206.85.6:443

          129.192.96.203:48479

          130.206.85.6:443

          HTTPS

          24 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:18

          172.30.5.18:43404

          130.206.85.6:443

          129.192.96.203:48478

          130.206.85.6:443

          HTTPS

          25 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:18

          172.30.5.18:43408

          130.206.85.6:443

          129.192.96.203:48481

          130.206.85.6:443

          HTTPS

          23 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:18

          172.30.5.18:43407

          130.206.85.6:443

          129.192.96.203:48480

          130.206.85.6:443

          HTTPS

          24 sec.

          262

          0

          Close - AGE OUT

          2014-10-30 16:00:12

          172.30.5.18:43401

          130.206.85.6:443

          129.192.96.203:48477

          130.206.85.6:443

          HTTPS

          24 sec.

          262

          0

          Close - AGE OUT

          From my side I can reach the services deployed on 130.206.85.6.

          I was wondering if for a certain reason (too traffic??) you have removed
          access to FI-LAB from the external ip 172.30.5.18.

          Everything seems to be weird enough.
          Could you help us sorting out the issue, please?

          Regards,

          Massimiliano

          –
          ===============================================================

          Massimiliano Nigrelli - R&D Lab

          Viale Regione Siciliana 7275 - 90146 Palermo (Italy)

          Phone: +39 091.75.11.847

          ============================================================

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELP-928 FIWARE.Request.Lab.Spain.Problems faced by external partners in connecting to a VM in FI-LAB.

            • Major - Major loss of function.
            • Closed

              Activity

              Ascending order - Click to sort in descending order
              Hide
              Permalink
              jicg José Ignacio Carretero Guarde added a comment -

              Yes, the user is right – That's what we have.

              Show
              jicg José Ignacio Carretero Guarde added a comment - Yes, the user is right – That's what we have.
              Hide
              Permalink
              jicg José Ignacio Carretero Guarde added a comment -

              I've sent an Email to rediris asking about the network performance

              Show
              jicg José Ignacio Carretero Guarde added a comment - I've sent an Email to rediris asking about the network performance

                People

                • Assignee:
                  jicg José Ignacio Carretero Guarde
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: