Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: None
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Labels:None
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Sender Email:
Description
Hello Help desk,
today my instance is not accessible from internet, can you please have a
look?
The VNC display it seems somehow running as you can see in the
screenshot but remote control is not working anymore (also in the creenshot)
User name: mario.scalabrino@yahoo.it
Tenant name: marioscalabrino cloud
Tenant id: 198d8d1e93684abc999ac39fd63d7c6c
Region: Spain2
Authentication URL: *http://130.206.84.8:4730/v3/*
Info
------------------------------------------------------------------------
- *Name: * CertifydocServer03
- *ID: * 43d6c4d2-91ab-46f9-9aa6-3046f49959ab
- *Status: * ACTIVE
Specs
------------------------------------------------------------------------
- *RAM: * 4096MB
- *VCPUs: * 2 VCPU
- *Disk: * 40GB
IP Addresses
------------------------------------------------------------------------
- /node-int-net-01/: 192.168.239.251
- /node-int-net-01/: 130.206.113.70
Thank you in advance
Mario
[Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]
Activity
Field | Original Value | New Value |
---|---|---|
Assignee | Spain Node Support Team [ spain.node ] |
Assignee | Spain Node Support Team [ spain.node ] | José Ignacio Carretero Guarde [ jicg ] |
Status | Open [ 1 ] | In Progress [ 3 ] |
Status | In Progress [ 3 ] | Answered [ 10104 ] |
Resolution | Done [ 10000 ] | |
Status | Answered [ 10104 ] | Closed [ 6 ] |
Fix Version/s | 2021 [ 12600 ] |
Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
---|---|---|---|---|---|---|---|---|---|
|
11h 56m | 1 | José Ignacio Carretero Guarde | 12/Aug/16 10:02 AM | |||||
|
5s | 1 | José Ignacio Carretero Guarde | 12/Aug/16 10:02 AM | |||||
|
2h 17m | 1 | José Ignacio Carretero Guarde | 12/Aug/16 12:20 PM |
The issue has been emailed:
HELP-7070) Instance not accessible from Internet. *Dear Mario,
I forwarded your issue to the Spain node support team. They will check it soon.
Best Regards,
Gergő