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  1. Help-Desk
  2. HELP-7070

Instance not accessible from Internet.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: None
    • Labels:
      None

      Description

      Hello Help desk,

      today my instance is not accessible from internet, can you please have a
      look?

      The VNC display it seems somehow running as you can see in the
      screenshot but remote control is not working anymore (also in the creenshot)

      http://130.206.113.70

      User name: mario.scalabrino@yahoo.it

      Tenant name: marioscalabrino cloud

      Tenant id: 198d8d1e93684abc999ac39fd63d7c6c

      Region: Spain2

      Authentication URL: *http://130.206.84.8:4730/v3/*

      Info

      ------------------------------------------------------------------------

      • *Name: * CertifydocServer03
      • *ID: * 43d6c4d2-91ab-46f9-9aa6-3046f49959ab
      • *Status: * ACTIVE

      Specs

      ------------------------------------------------------------------------

      • *RAM: * 4096MB
      • *VCPUs: * 2 VCPU
      • *Disk: * 40GB

      IP Addresses

      ------------------------------------------------------------------------

      • /node-int-net-01/: 192.168.239.251
      • /node-int-net-01/: 130.206.113.70

      Thank you in advance

      Mario

      [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]

        Activity

        Hide
        WIGNER Budapest Node Helpdesk added a comment -

        The issue has been emailed:

        • Time sent: 12/Aug/16 10:00 AM
        • To: mario.scalabrino@yahoo.it
        • with subject: *(HELP-7070) Instance not accessible from Internet. *

        Dear Mario,

        I forwarded your issue to the Spain node support team. They will check it soon.

        Best Regards,
        Gergő

        Show
        WIGNER Budapest Node Helpdesk added a comment - The issue has been emailed: Time sent: 12/Aug/16 10:00 AM To: mario.scalabrino@yahoo.it with subject: *( HELP-7070 ) Instance not accessible from Internet. * Dear Mario, I forwarded your issue to the Spain node support team. They will check it soon. Best Regards, Gergő
        Hide
        jicg José Ignacio Carretero Guarde added a comment -

        It seems the VM is reachable again.

        Show
        jicg José Ignacio Carretero Guarde added a comment - It seems the VM is reachable again.
        Hide
        fw.ext.user FW External User added a comment -

        Comment by mario.scalabrino@yahoo.it :
        Yes, thank you, it's reachable again, also the remote connection is working.

        Have a good weekend

        Mario

        On 12/08/2016 10:03, Help-Desk wrote:
        >
        > From FIWARE JIRA - Main Help Desk ----
        >
        > -------------------------------------------------------------------------------
        > Comments:
        >
        >
        > José Ignacio Carretero Guarde - Today 10:02 AM
        > ------------------
        > It seems the VM is reachable again.
        >
        >
        > Budapest Node Helpdesk - Today 10:00 AM
        > ------------------
        > The issue has been emailed:
        > - Time sent: 12/Aug/16 10:00 AM
        > - To: mario.scalabrino@yahoo.it
        > - with subject: *(HELP-7070) Instance not accessible from Internet. *
        >
        >
        > ----
        > Dear Mario,
        >
        > I forwarded your issue to the Spain node support team. They will check it soon.
        >
        > Best Regards,
        > Gergő
        >
        > ------------------------
        > Issue id: HELP-7070
        > Description:
        >
        > Hello Help desk,
        >
        > today my instance is not accessible from internet, can you please have a
        > look?
        >
        > The VNC display it seems somehow running as you can see in the
        > screenshot but remote control is not working anymore (also in the creenshot)
        >
        >
        > http://130.206.113.70
        >
        > User name: mario.scalabrino@yahoo.it
        >
        > Tenant name: marioscalabrino cloud
        >
        > Tenant id: 198d8d1e93684abc999ac39fd63d7c6c
        >
        > Region: Spain2
        >
        > Authentication URL: *http://130.206.84.8:4730/v3/*
        >
        >
        > Info
        >
        > ------------------------------------------------------------------------
        >
        > * *Name: * CertifydocServer03
        > * *ID: * 43d6c4d2-91ab-46f9-9aa6-3046f49959ab
        > * *Status: * ACTIVE
        >
        >
        > Specs
        >
        > ------------------------------------------------------------------------
        >
        > * *RAM: * 4096MB
        > * *VCPUs: * 2 VCPU
        > * *Disk: * 40GB
        >
        >
        > IP Addresses
        >
        > ------------------------------------------------------------------------
        >
        > * /node-int-net-01/: 192.168.239.251
        > * /node-int-net-01/: 130.206.113.70
        >
        >
        >
        >
        >
        > Thank you in advance
        >
        > Mario
        >
        >
        >
        >
        >
        >
        >
        > [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>]
        >
        > FIWARE Chapter:
        > FIWARE GEri:
        >
        > Status: Open
        >
        > ---------------------
        > This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

        Show
        fw.ext.user FW External User added a comment - Comment by mario.scalabrino@yahoo.it : Yes, thank you, it's reachable again, also the remote connection is working. Have a good weekend Mario On 12/08/2016 10:03, Help-Desk wrote: > > From FIWARE JIRA - Main Help Desk ---- > > ------------------------------------------------------------------------------- > Comments: > > > José Ignacio Carretero Guarde - Today 10:02 AM > ------------------ > It seems the VM is reachable again. > > > Budapest Node Helpdesk - Today 10:00 AM > ------------------ > The issue has been emailed: > - Time sent: 12/Aug/16 10:00 AM > - To: mario.scalabrino@yahoo.it > - with subject: *( HELP-7070 ) Instance not accessible from Internet. * > > > ---- > Dear Mario, > > I forwarded your issue to the Spain node support team. They will check it soon. > > Best Regards, > Gergő > > ------------------------ > Issue id: HELP-7070 > Description: > > Hello Help desk, > > today my instance is not accessible from internet, can you please have a > look? > > The VNC display it seems somehow running as you can see in the > screenshot but remote control is not working anymore (also in the creenshot) > > > http://130.206.113.70 > > User name: mario.scalabrino@yahoo.it > > Tenant name: marioscalabrino cloud > > Tenant id: 198d8d1e93684abc999ac39fd63d7c6c > > Region: Spain2 > > Authentication URL: * http://130.206.84.8:4730/v3/* > > > Info > > ------------------------------------------------------------------------ > > * *Name: * CertifydocServer03 > * *ID: * 43d6c4d2-91ab-46f9-9aa6-3046f49959ab > * *Status: * ACTIVE > > > Specs > > ------------------------------------------------------------------------ > > * *RAM: * 4096MB > * *VCPUs: * 2 VCPU > * *Disk: * 40GB > > > IP Addresses > > ------------------------------------------------------------------------ > > * /node-int-net-01/: 192.168.239.251 > * /node-int-net-01/: 130.206.113.70 > > > > > > Thank you in advance > > Mario > > > > > > > > [Created via e-mail received from: Mario Scalabrino <mario.scalabrino@yahoo.it>] > > FIWARE Chapter: > FIWARE GEri: > > Status: Open > > --------------------- > This email was generated by FIWARE JIRA following an email received into the Main Help Desk.

          People

          • Assignee:
            jicg José Ignacio Carretero Guarde
            Reporter:
            fw.ext.user FW External User
          • Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

            • Created:
              Updated:
              Resolved: