Comment by dennis@decockict.be :

Hello,

Can we organise a meeting today at 5:00 PM?
I can be contacted on my mobile phone: +32 494 70 03 15, this way I am sure not to miss your call.

To be clear, the following problem (still) exists:

It is impossible to add a CEP (or any other VM) based on the catalog or in the cloud platform.

Steps to reproduce:

1. I select OPEN CATALOG and select CEP

[cid:image001.png@01D1D126.9AA03C90]

2. Click CLONE TEMPLATE and enter my details:

[cid:image002.png@01D1D126.9AA03C90]

3. Receive error when clicking on Clone blueprint

[cid:image003.png@01D1D126.9AA03C90]
[cid:image004.png@01D1D126.9AA03C90]

Thank you in advance for your earliest reply!

Best regards,

Dennis De Cock

[cid:image005.png@01D1D126.9AA03C90]

Guido Gezellestraat 82
2630 Aartselaar

Telefoon: +32 3 290 34 80
http://www.decockict.be

Cloud software voor uw onderneming?
http://www.deskflow.eu

Van: Karen Mouws <karen@scool.be>
Datum: dinsdag 28 juni 2016 10:06
Aan: "fiware-lab-help@lists.fiware.org" <fiware-lab-help@lists.fiware.org>
CC: Dennis De Cock <dennis@decockict.be>
Onderwerp: FIWARE Lab Assistance

Hi,

We have been trying to get our fi-lab running for a while now, including several contacts with support, but this keeps going wrong. ([FIWARE-JIRA] (HELP-6694) )

Can you please contact us directly, preferably through a Skype meeting with doubledc ? This should happen ASAP.

Kind regards,
Karen

• -

Karen Mouws
[fbeelding is verwijderd door afzender. logo sCool]
[fbeelding is verwijderd door afzender. mail]

Karen@sCool.be<karen@scool.be>

[fbeelding is verwijderd door afzender. website]

www.sCooledu.org<http://scooledu.org>

[fbeelding is verwijderd door afzender. phone]

+32497150601<tel:+32497150601>

[fbeelding is verwijderd door afzender. facebook]

Facebook.com/sCooledu<http://facebook.com/scooledu>

[fbeelding is verwijderd door afzender. twitter]

@LimsKaren<http://twitter.com/limskaren>

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.

The issue has been emailed:

• Time sent: 28/Jun/16 5:11 PM
• To: karen@scool.be,katja@habitofimprovement.com,dennis@decockict.be
• Cc: murp@zhaw.ch
• with subject: *(HELP-6839) [Fiware-lab-help] FIWARE Lab Assistance *
  

Dear user,

We identified the issue reported and we forwarded the request to the help-desk responsible for Blueprints/Templates in FIWARELab.

We tried to contact you over skype, our usernames are: bruno.gaetano1 and seanmurphy5794. Don't hesitate to contact us in case you have any issues.
Please consider to create a new template instead of cloning it in the meantime.

Apologizes for the inconvenience.

Best regards,
Bruno.

Hi,

We have not managed to effect good communications here - we will try to contact
you again via skype.

BR,
Seán.

Tried to contact user Dennis de Cock twice via skype (8/7/16 11:20 CEST and 15/7/16 10:17 CEST) but got no response.

Closing ticket due to lack of response from user.

Comment by dennis@decockict.be :

Due to lack of response from user???
Sorry but can you please read your own response: we will try to contact you again via skype

Nothing received….
Still waiting for answers and the fix to create VM’s…
How can this platform be this “buggy”? Are we the first client?

Best regards,

Dennis De Cock

[cid:image001.png@01D1E0E1.8510CFF0]

Guido Gezellestraat 82
2630 Aartselaar

Telefoon: +32 3 290 34 80
http://www.decockict.be

Cloud software voor uw onderneming?
http://www.deskflow.eu

Van: Help-Desk <jira-help-desk@fi-ware.org>
Beantwoorden - Aan: "jira-help-desk@fi-ware.org" <jira-help-desk@fi-ware.org>
Datum: maandag 18 juli 2016 10:30
Aan: "karen@scool.be" <karen@scool.be>, Dennis De Cock <dennis@decockict.be>
CC: "karen@scool.be" <karen@scool.be>, "katja@habitofimprovement.com" <katja@habitofimprovement.com>, Dennis De Cock <dennis@decockict.be>
Onderwerp: [FIWARE-JIRA] (HELP-6839) [Fiware-lab-help] FIWARE Lab Assistance

From FIWARE JIRA - Main Help Desk ----

-------------------------------------------------------------------------------
Comments:

Zurich Node Helpdesk - Today 10:29 AM
------------------
Tried to contact user Dennis de Cock twice via skype (8/7/16 11:20 CEST and 15/7/16 10:17 CEST) but got no response.

Closing ticket due to lack of response from user.

Zurich Node Helpdesk - 08/Jul/16 11:19 AM
------------------
Hi,

We have not managed to effect good communications here - we will try to contact
you again via skype.

BR,
Seán.

Zurich Node Helpdesk - 28/Jun/16 5:11 PM
------------------
The issue has been emailed:

• Time sent: 28/Jun/16 5:11 PM
• To: karen@scool.be<*karen@scool.be>,katja@habitofimprovement.com<katja@habitofimprovement.com>,dennis@decockict.be<dennis@decockict.be*>
• Cc: murp@zhaw.ch<murp@zhaw.ch>
• with subject: *(HELP-6839) [Fiware-lab-help] FIWARE Lab Assistance *
  

Dear user,

We identified the issue reported and we forwarded the request to the help-desk responsible for Blueprints/Templates in FIWARELab.

We tried to contact you over skype, our usernames are: bruno.gaetano1 and seanmurphy5794. Don't hesitate to contact us in case you have any issues.
Please consider to create a new template instead of cloning it in the meantime.

Apologizes for the inconvenience.

Best regards,
Bruno.

FW External User - 28/Jun/16 10:22 AM
------------------
Comment by dennis@decockict.be<dennis@decockict.be> :

Hello,

Can we organise a meeting today at 5:00 PM?
I can be contacted on my mobile phone: +32 494 70 03 15, this way I am sure not to miss your call.

To be clear, the following problem (still) exists:

It is impossible to add a CEP (or any other VM) based on the catalog or in the cloud platform.

Steps to reproduce:

1. I select OPEN CATALOG and select CEP

[cid:image001.png@01D1D126.9AA03C90<mailto:image001.png@01D1D126.9AA03C90>]

2. Click CLONE TEMPLATE and enter my details:

[cid:image002.png@01D1D126.9AA03C90<mailto:image002.png@01D1D126.9AA03C90>]

3. Receive error when clicking on Clone blueprint

[cid:image003.png@01D1D126.9AA03C90<mailto:image003.png@01D1D126.9AA03C90>]
[cid:image004.png@01D1D126.9AA03C90<mailto:image004.png@01D1D126.9AA03C90>]

Thank you in advance for your earliest reply!

Best regards,

Dennis De Cock

[cid:image005.png@01D1D126.9AA03C90<mailto:image005.png@01D1D126.9AA03C90>]

Guido Gezellestraat 82
2630 Aartselaar

Telefoon: +32 3 290 34 80
http://www.decockict.be

Cloud software voor uw onderneming?
http://www.deskflow.eu

Van: Karen Mouws <karen@scool.be<karen@scool.be>>
Datum: dinsdag 28 juni 2016 10:06
Aan: "fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org>" <fiware-lab-help@lists.fiware.org<fiware-lab-help@lists.fiware.org>>
CC: Dennis De Cock <dennis@decockict.be<dennis@decockict.be>>
Onderwerp: FIWARE Lab Assistance

Hi,

We have been trying to get our fi-lab running for a while now, including several contacts with support, but this keeps going wrong. ([FIWARE-JIRA] (HELP-6694) )

Can you please contact us directly, preferably through a Skype meeting with doubledc ? This should happen ASAP.

Kind regards,
Karen

• -

Karen Mouws
[fbeelding is verwijderd door afzender. logo sCool]
[fbeelding is verwijderd door afzender. mail]

Karen@sCool.be<Karen@sCool.be><karen@scool.be>

[fbeelding is verwijderd door afzender. website]

www.sCooledu.org<http://scooledu.org>

[fbeelding is verwijderd door afzender. phone]

+32497150601<tel:+32497150601>

[fbeelding is verwijderd door afzender. facebook]

Facebook.com/sCooledu<http://facebook.com/scooledu>

[fbeelding is verwijderd door afzender. twitter]

@LimsKaren<http://twitter.com/limskaren>

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

------------------------
Issue id: HELP-6839
Description:
Hi,

We have been trying to get our fi-lab running for a while now, including several contacts with support, but this keeps going wrong. ([FIWARE-JIRA] (HELP-6694) )

Can you please contact us directly, preferably through a Skype meeting with doubledc ? This should happen ASAP.

Kind regards,
Karen

• -

Karen Mouws

Karen@sCool.be<Karen@sCool.be> www.sCooledu.org
+32497150601 Facebook.com/sCooledu
@LimsKaren
Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

The issue has been emailed:

• Time sent: 18/Jul/16 10:56 AM
• To: dennis@decockict.be
• with subject: *(HELP-6839) FIWARE.Request.Lab.FIWARE Lab Assistance. *
• attachment(s): decock-skype.tiff
  

Hi Dennis,

Seems to be some communications issues here - we tried to contact
you multiple times via skype (see screenshot of my skype client), but I guess you are not receiving our messages.

If you could reach out to us at seanmurphy5794, we could get the
conversation going.

Rgds,
Seán.