Comment by joseignacio.carreteroguarde@telefonica.com :

Dear Carlos,

You have a Basic account, this means that you can't own a Virtual machine. And in fact, in the Spain node, you don't have any VM associated with your account.

However, if you were using an instance associated with some other account in the Spanish node, thank you for your email which has warned me and made me aware of a problem in one of our routers which I've solved.

Regards,
José Ignacio.

El 18/06/16 a las 13:47, Carlos Carreiras escribió:
Hi,

We are unable to access our instances via SSH with our floating IP address.
Could you please see what's going on?

Kind regards,
Carlos Carreiras

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Comment by ccarreiras@cardio-id.com :

Dear José,

Thanks so much for your help. Indeed, I'm managing VMs that are associated
with another account.

Kind regards,
Carlos Carreiras

On Sun, Jun 19, 2016, 14:10 José Ignacio Carretero <
joseignacio.carreteroguarde@telefonica.com> wrote:

> Dear Carlos,
>
> You have a Basic account, this means that you can't own a Virtual machine.
> And in fact, in the Spain node, you don't have any VM associated with your
> account.
>
> However, if you were using an instance associated with some other account
> in the Spanish node, thank you for your email which has warned me and made
> me aware of a problem in one of our routers which I've solved.
>
> Regards,
> José Ignacio.
>
> El 18/06/16 a las 13:47, Carlos Carreiras escribió:
>
> Hi,
>
> We are unable to access our instances via SSH with our floating IP address.
> Could you please see what's going on?
>
> Kind regards,
> Carlos Carreiras
>
>
> Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
> Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
>