Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.

The issue has been emailed:

• Time sent: 11/May/16 11:05 AM
• To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
• with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
  

Dear EOSTECH team,

the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.

Best regards,

ilknur

Dear Fernando,
I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com

Hi
The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
Regards,
Henar

Comment by f.lumetti@gmail.com :

Hello,

Today VMs works and have IP, but sometimes the VMs are not reachable and
if i try to reboot the VM, the machine does not reboot.

Thanks and Regards

Il 11/05/2016 11:50, Help-Desk ha scritto:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Henar Muñoz - Today 11:49 AM
> ------------------
> Hi
> The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
> Regards,
> Henar
>
>
> ilknur chulani - Today 11:06 AM
> ------------------
> Dear Fernando,
> I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
>
>
> ilknur chulani - Today 11:05 AM
> ------------------
> The issue has been emailed:
> - Time sent: 11/May/16 11:05 AM
> - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
> - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
>
>
> ----
> Dear EOSTECH team,
>
> the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
>
> Best regards,
>
> ilknur
>
>
> Fernando Lopez - Today 11:01 AM
> ------------------
> Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
>
> ------------------------
> Issue id: HELP-6571
> Description:
> Dear node team,
>
> One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
>
> The company name is EOSTECH, the project name is INTOFOOD.
> They are using the node Spain2.
> The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
>
> The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
>
> Can you please help this team?
>
> Thanks,
>
> ilknur
>
> Von: fabiano.lumetti fabiano.lumetti@eostech.it
> Gesendet: Mittwoch, 11. Mai 2016 10:04
> An: Peter Einramhof <einramhof@atb-bremen.de>
> Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
>
> Dear Peter,
> We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
>
> Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
>
> It's the third time that we have some problems with virtual machine instances.
> The first and second time we have recreated the machine and installed again the software without sent any email to support.
>
> The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
>
> For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
>
> Thanks and Regards
> Fabiano Lumetti
>
>

Dear user,

In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image.

Apologize for the problem that you have in your image.

Fernando

Comment by lumetti.consultant@gmail.com :

Hello and sorry fr delay in response,

At the moment, after about one week, the problem seems solved and each
machine works fine.

In order to better describe the problem occurred last week and have
correct log for the future i'll try to describe below the situation.

Last week two VMs have a problems:

VM1: name: lagazuoi

the VM has IP but was unreachable because it lost "security group
association" and his status was "RUNNING". After see this situation i
have tried to force a reboot from Web Cloud Interface but machine
remains into "Rebooting" status and machine seems to take same IP that
was visible into Web Cloud Interface for this machine

VM2: name larsec

the VM has lost IP and was unreachable and his status was "RUNNING".
After see this situation i have tried to force a reboot from Web Cloud
Interface but machine remains into "Rebooting" status and none IP was
visible into Web Cloud Interfacefor this machine

Best Regards
Fabiano Lumetti

Il 13/05/16 08:36, Help-Desk ha scritto:
>
> From FIWARE JIRA - Main Help Desk ----
>
> -------------------------------------------------------------------------------
> Comments:
>
>
> Fernando Lopez - Today 8:35 AM
> ------------------
> Dear user,
>
> In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image.
>
> Apologize for the problem that you have in your image.
>
> Fernando
>
>
> FW External User - Yesterday 8:11 AM
> ------------------
> Comment by f.lumetti@gmail.com :
>
> Hello,
>
> Today VMs works and have IP, but sometimes the VMs are not reachable and
> if i try to reboot the VM, the machine does not reboot.
>
> Thanks and Regards
>
>
> Il 11/05/2016 11:50, Help-Desk ha scritto:
>> From FIWARE JIRA - Main Help Desk ----
>>
>> -------------------------------------------------------------------------------
>> Comments:
>>
>>
>> Henar Muñoz - Today 11:49 AM
>> ------------------
>> Hi
>> The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
>> Regards,
>> Henar
>>
>>
>> ilknur chulani - Today 11:06 AM
>> ------------------
>> Dear Fernando,
>> I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
>>
>>
>> ilknur chulani - Today 11:05 AM
>> ------------------
>> The issue has been emailed:
>> - Time sent: 11/May/16 11:05 AM
>> - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
>> - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
>>
>>
>> ----
>> Dear EOSTECH team,
>>
>> the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
>>
>> Best regards,
>>
>> ilknur
>>
>>
>> Fernando Lopez - Today 11:01 AM
>> ------------------
>> Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
>>
>> ------------------------
>> Issue id: HELP-6571
>> Description:
>> Dear node team,
>>
>> One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
>>
>> The company name is EOSTECH, the project name is INTOFOOD.
>> They are using the node Spain2.
>> The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
>>
>> The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
>>
>> Can you please help this team?
>>
>> Thanks,
>>
>> ilknur
>>
>> Von: fabiano.lumetti fabiano.lumetti@eostech.it
>> Gesendet: Mittwoch, 11. Mai 2016 10:04
>> An: Peter Einramhof <einramhof@atb-bremen.de>
>> Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
>> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
>>
>> Dear Peter,
>> We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
>>
>> Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
>>
>> It's the third time that we have some problems with virtual machine instances.
>> The first and second time we have recreated the machine and installed again the software without sent any email to support.
>>
>> The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
>>
>> For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
>>
>> Thanks and Regards
>> Fabiano Lumetti
>>
>>
>
>
>
> Henar Muñoz - Wednesday 11:49 AM
> ------------------
> Hi
> The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
> Regards,
> Henar
>
>
> ilknur chulani - Wednesday 11:06 AM
> ------------------
> Dear Fernando,
> I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
>
>
> ilknur chulani - Wednesday 11:05 AM
> ------------------
> The issue has been emailed:
> - Time sent: 11/May/16 11:05 AM
> - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
> - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
>
>
> ----
> Dear EOSTECH team,
>
> the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
>
> Best regards,
>
> ilknur
>
>
> Fernando Lopez - Wednesday 11:01 AM
> ------------------
> Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
>
> ------------------------
> Issue id: HELP-6571
> Description:
> Dear node team,
>
> One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
>
> The company name is EOSTECH, the project name is INTOFOOD.
> They are using the node Spain2.
> The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
>
> The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
>
> Can you please help this team?
>
> Thanks,
>
> ilknur
>
> Von: fabiano.lumetti fabiano.lumetti@eostech.it
> Gesendet: Mittwoch, 11. Mai 2016 10:04
> An: Peter Einramhof <einramhof@atb-bremen.de>
> Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
>
> Dear Peter,
> We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
>
> Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
>
> It's the third time that we have some problems with virtual machine instances.
> The first and second time we have recreated the machine and installed again the software without sent any email to support.
>
> The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
>
> For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
>
> Thanks and Regards
> Fabiano Lumetti
>
>