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  1. Help-Desk
  2. HELP-6571

FIWARE.Request.Lab.URGENT!!! Virtual Machine unreachable!!! - INTOFOOD.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Blocker
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear node team,

          One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?

          The company name is EOSTECH, the project name is INTOFOOD.
          They are using the node Spain2.
          The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>

          The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.

          Can you please help this team?

          Thanks,

          ilknur

          Von: fabiano.lumetti fabiano.lumetti@eostech.it
          Gesendet: Mittwoch, 11. Mai 2016 10:04
          An: Peter Einramhof <einramhof@atb-bremen.de>
          Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
          Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD

          Dear Peter,
          We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)

          Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>

          It's the third time that we have some problems with virtual machine instances.
          The first and second time we have recreated the machine and installed again the software without sent any email to support.

          The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.

          For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.

          Thanks and Regards
          Fabiano Lumetti

          _______________________________________________
          Fiware-finish-coaching mailing list
          Fiware-finish-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-finish-coaching
          [Created via e-mail received from: Peter Einramhof <einramhof@atb-bremen.de>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1389 FIWARE.Request.Coach.Finish.WG: Fwd: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		9m 49s 1 Fernando Lopez 11/May/16 11:01 AM
              In Progress In Progress Answered Answered
              		1d 21h 34m 1 Fernando Lopez 13/May/16 8:36 AM
              Answered Answered Closed Closed
              		4d 1h 48m 1 Fernando Lopez 17/May/16 10:24 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              fla Fernando Lopez made changes -
              HD-Node Spain [ 10846 ]
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Comment by lumetti.consultant@gmail.com :

              Hello and sorry fr delay in response,

              At the moment, after about one week, the problem seems solved and each
              machine works fine.

              In order to better describe the problem occurred last week and have
              correct log for the future i'll try to describe below the situation.

              Last week two VMs have a problems:

              VM1: name: lagazuoi

              the VM has IP but was unreachable because it lost "security group
              association" and his status was "RUNNING". After see this situation i
              have tried to force a reboot from Web Cloud Interface but machine
              remains into "Rebooting" status and machine seems to take same IP that
              was visible into Web Cloud Interface for this machine

              VM2: name larsec

              the VM has lost IP and was unreachable and his status was "RUNNING".
              After see this situation i have tried to force a reboot from Web Cloud
              Interface but machine remains into "Rebooting" status and none IP was
              visible into Web Cloud Interfacefor this machine

              Best Regards
              Fabiano Lumetti

              Il 13/05/16 08:36, Help-Desk ha scritto:
              >
              > From FIWARE JIRA - Main Help Desk ----
              >
              > -------------------------------------------------------------------------------
              > Comments:
              >
              >
              > Fernando Lopez - Today 8:35 AM
              > ------------------
              > Dear user,
              >
              > In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image.
              >
              > Apologize for the problem that you have in your image.
              >
              > Fernando
              >
              >
              > FW External User - Yesterday 8:11 AM
              > ------------------
              > Comment by f.lumetti@gmail.com :
              >
              > Hello,
              >
              > Today VMs works and have IP, but sometimes the VMs are not reachable and
              > if i try to reboot the VM, the machine does not reboot.
              >
              > Thanks and Regards
              >
              >
              > Il 11/05/2016 11:50, Help-Desk ha scritto:
              >> From FIWARE JIRA - Main Help Desk ----
              >>
              >> -------------------------------------------------------------------------------
              >> Comments:
              >>
              >>
              >> Henar Muñoz - Today 11:49 AM
              >> ------------------
              >> Hi
              >> The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
              >> Regards,
              >> Henar
              >>
              >>
              >> ilknur chulani - Today 11:06 AM
              >> ------------------
              >> Dear Fernando,
              >> I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
              >>
              >>
              >> ilknur chulani - Today 11:05 AM
              >> ------------------
              >> The issue has been emailed:
              >> - Time sent: 11/May/16 11:05 AM
              >> - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
              >> - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
              >>
              >>
              >> ----
              >> Dear EOSTECH team,
              >>
              >> the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
              >>
              >> Best regards,
              >>
              >> ilknur
              >>
              >>
              >> Fernando Lopez - Today 11:01 AM
              >> ------------------
              >> Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
              >>
              >> ------------------------
              >> Issue id: HELP-6571
              >> Description:
              >> Dear node team,
              >>
              >> One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
              >>
              >> The company name is EOSTECH, the project name is INTOFOOD.
              >> They are using the node Spain2.
              >> The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
              >>
              >> The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
              >>
              >> Can you please help this team?
              >>
              >> Thanks,
              >>
              >> ilknur
              >>
              >> Von: fabiano.lumetti fabiano.lumetti@eostech.it
              >> Gesendet: Mittwoch, 11. Mai 2016 10:04
              >> An: Peter Einramhof <einramhof@atb-bremen.de>
              >> Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
              >> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              >>
              >> Dear Peter,
              >> We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
              >>
              >> Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
              >>
              >> It's the third time that we have some problems with virtual machine instances.
              >> The first and second time we have recreated the machine and installed again the software without sent any email to support.
              >>
              >> The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
              >>
              >> For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
              >>
              >> Thanks and Regards
              >> Fabiano Lumetti
              >>
              >>
              >
              >
              >
              > Henar Muñoz - Wednesday 11:49 AM
              > ------------------
              > Hi
              > The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
              > Regards,
              > Henar
              >
              >
              > ilknur chulani - Wednesday 11:06 AM
              > ------------------
              > Dear Fernando,
              > I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
              >
              >
              > ilknur chulani - Wednesday 11:05 AM
              > ------------------
              > The issue has been emailed:
              > - Time sent: 11/May/16 11:05 AM
              > - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
              > - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
              >
              >
              > ----
              > Dear EOSTECH team,
              >
              > the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
              >
              > Best regards,
              >
              > ilknur
              >
              >
              > Fernando Lopez - Wednesday 11:01 AM
              > ------------------
              > Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
              >
              > ------------------------
              > Issue id: HELP-6571
              > Description:
              > Dear node team,
              >
              > One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
              >
              > The company name is EOSTECH, the project name is INTOFOOD.
              > They are using the node Spain2.
              > The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
              >
              > The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
              >
              > Can you please help this team?
              >
              > Thanks,
              >
              > ilknur
              >
              > Von: fabiano.lumetti fabiano.lumetti@eostech.it
              > Gesendet: Mittwoch, 11. Mai 2016 10:04
              > An: Peter Einramhof <einramhof@atb-bremen.de>
              > Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
              > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              >
              > Dear Peter,
              > We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
              >
              > Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
              >
              > It's the third time that we have some problems with virtual machine instances.
              > The first and second time we have recreated the machine and installed again the software without sent any email to support.
              >
              > The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
              >
              > For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
              >
              > Thanks and Regards
              > Fabiano Lumetti
              >
              >

              Show
              fw.ext.user FW External User added a comment - Comment by lumetti.consultant@gmail.com : Hello and sorry fr delay in response, At the moment, after about one week, the problem seems solved and each machine works fine. In order to better describe the problem occurred last week and have correct log for the future i'll try to describe below the situation. Last week two VMs have a problems: VM1: name: lagazuoi the VM has IP but was unreachable because it lost "security group association" and his status was "RUNNING". After see this situation i have tried to force a reboot from Web Cloud Interface but machine remains into "Rebooting" status and machine seems to take same IP that was visible into Web Cloud Interface for this machine VM2: name larsec the VM has lost IP and was unreachable and his status was "RUNNING". After see this situation i have tried to force a reboot from Web Cloud Interface but machine remains into "Rebooting" status and none IP was visible into Web Cloud Interfacefor this machine Best Regards Fabiano Lumetti Il 13/05/16 08:36, Help-Desk ha scritto: > > From FIWARE JIRA - Main Help Desk ---- > > ------------------------------------------------------------------------------- > Comments: > > > Fernando Lopez - Today 8:35 AM > ------------------ > Dear user, > > In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image. > > Apologize for the problem that you have in your image. > > Fernando > > > FW External User - Yesterday 8:11 AM > ------------------ > Comment by f.lumetti@gmail.com : > > Hello, > > Today VMs works and have IP, but sometimes the VMs are not reachable and > if i try to reboot the VM, the machine does not reboot. > > Thanks and Regards > > > Il 11/05/2016 11:50, Help-Desk ha scritto: >> From FIWARE JIRA - Main Help Desk ---- >> >> ------------------------------------------------------------------------------- >> Comments: >> >> >> Henar Muñoz - Today 11:49 AM >> ------------------ >> Hi >> The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. >> Regards, >> Henar >> >> >> ilknur chulani - Today 11:06 AM >> ------------------ >> Dear Fernando, >> I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com >> >> >> ilknur chulani - Today 11:05 AM >> ------------------ >> The issue has been emailed: >> - Time sent: 11/May/16 11:05 AM >> - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com >> - with subject: *( HELP-6571 ) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD * >> >> >> ---- >> Dear EOSTECH team, >> >> the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines. >> >> Best regards, >> >> ilknur >> >> >> Fernando Lopez - Today 11:01 AM >> ------------------ >> Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines. >> >> ------------------------ >> Issue id: HELP-6571 >> Description: >> Dear node team, >> >> One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look? >> >> The company name is EOSTECH, the project name is INTOFOOD. >> They are using the node Spain2. >> The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > >> >> The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. >> >> Can you please help this team? >> >> Thanks, >> >> ilknur >> >> Von: fabiano.lumetti fabiano.lumetti@eostech.it >> Gesendet: Mittwoch, 11. Mai 2016 10:04 >> An: Peter Einramhof <einramhof@atb-bremen.de> >> Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de> >> Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD >> >> Dear Peter, >> We are using account created as lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) >> >> Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org< communityaccount@fiware.org > >> >> It's the third time that we have some problems with virtual machine instances. >> The first and second time we have recreated the machine and installed again the software without sent any email to support. >> >> The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. >> >> For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. >> >> Thanks and Regards >> Fabiano Lumetti >> >> > > > > Henar Muñoz - Wednesday 11:49 AM > ------------------ > Hi > The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. > Regards, > Henar > > > ilknur chulani - Wednesday 11:06 AM > ------------------ > Dear Fernando, > I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com > > > ilknur chulani - Wednesday 11:05 AM > ------------------ > The issue has been emailed: > - Time sent: 11/May/16 11:05 AM > - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com > - with subject: *( HELP-6571 ) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD * > > > ---- > Dear EOSTECH team, > > the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines. > > Best regards, > > ilknur > > > Fernando Lopez - Wednesday 11:01 AM > ------------------ > Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines. > > ------------------------ > Issue id: HELP-6571 > Description: > Dear node team, > > One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look? > > The company name is EOSTECH, the project name is INTOFOOD. > They are using the node Spain2. > The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > > > The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. > > Can you please help this team? > > Thanks, > > ilknur > > Von: fabiano.lumetti fabiano.lumetti@eostech.it > Gesendet: Mittwoch, 11. Mai 2016 10:04 > An: Peter Einramhof <einramhof@atb-bremen.de> > Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de> > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Peter, > We are using account created as lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) > > Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org< communityaccount@fiware.org > > > It's the third time that we have some problems with virtual machine instances. > The first and second time we have recreated the machine and installed again the software without sent any email to support. > > The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. > > For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. > > Thanks and Regards > Fabiano Lumetti > >
              backlogmanager Backlog Manager made changes -
              Summary [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD FIWARE.Request.Lab.URGENT!!! Virtual Machine unreachable!!! - INTOFOOD.
              HD-Enabler Unknown [ 10910 ]
              HD-Node Unknown [ 10852 ]
              fla Fernando Lopez made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              fla Fernando Lopez made changes -
              Assignee Henar Muñoz [ henar ] Fernando Lopez [ fla ]
              fla Fernando Lopez made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              Hide
              Permalink
              fla Fernando Lopez added a comment -

              Dear user,

              In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image.

              Apologize for the problem that you have in your image.

              Fernando

              Show
              fla Fernando Lopez added a comment - Dear user, In order to close this tickets I need to know if you can work with your server now. If you reboot the server and stay in error status or not finished the reboot operation it is something different that we should analyse in other tickets but let me know if at the moment you can work with your image. Apologize for the problem that you have in your image. Fernando
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Comment by f.lumetti@gmail.com :

              Hello,

              Today VMs works and have IP, but sometimes the VMs are not reachable and
              if i try to reboot the VM, the machine does not reboot.

              Thanks and Regards

              Il 11/05/2016 11:50, Help-Desk ha scritto:
              >
              > From FIWARE JIRA - Main Help Desk ----
              >
              > -------------------------------------------------------------------------------
              > Comments:
              >
              >
              > Henar Muñoz - Today 11:49 AM
              > ------------------
              > Hi
              > The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
              > Regards,
              > Henar
              >
              >
              > ilknur chulani - Today 11:06 AM
              > ------------------
              > Dear Fernando,
              > I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
              >
              >
              > ilknur chulani - Today 11:05 AM
              > ------------------
              > The issue has been emailed:
              > - Time sent: 11/May/16 11:05 AM
              > - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
              > - with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *
              >
              >
              > ----
              > Dear EOSTECH team,
              >
              > the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.
              >
              > Best regards,
              >
              > ilknur
              >
              >
              > Fernando Lopez - Today 11:01 AM
              > ------------------
              > Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
              >
              > ------------------------
              > Issue id: HELP-6571
              > Description:
              > Dear node team,
              >
              > One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?
              >
              > The company name is EOSTECH, the project name is INTOFOOD.
              > They are using the node Spain2.
              > The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<lumetti.consultant@gmail.com>
              >
              > The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.
              >
              > Can you please help this team?
              >
              > Thanks,
              >
              > ilknur
              >
              > Von: fabiano.lumetti fabiano.lumetti@eostech.it
              > Gesendet: Mittwoch, 11. Mai 2016 10:04
              > An: Peter Einramhof <einramhof@atb-bremen.de>
              > Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
              > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              >
              > Dear Peter,
              > We are using account created as lumetti.consultant@gmail.com<lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)
              >
              > Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<communityaccount@fiware.org>
              >
              > It's the third time that we have some problems with virtual machine instances.
              > The first and second time we have recreated the machine and installed again the software without sent any email to support.
              >
              > The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.
              >
              > For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.
              >
              > Thanks and Regards
              > Fabiano Lumetti
              >
              >

              Show
              fw.ext.user FW External User added a comment - Comment by f.lumetti@gmail.com : Hello, Today VMs works and have IP, but sometimes the VMs are not reachable and if i try to reboot the VM, the machine does not reboot. Thanks and Regards Il 11/05/2016 11:50, Help-Desk ha scritto: > > From FIWARE JIRA - Main Help Desk ---- > > ------------------------------------------------------------------------------- > Comments: > > > Henar Muñoz - Today 11:49 AM > ------------------ > Hi > The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. > Regards, > Henar > > > ilknur chulani - Today 11:06 AM > ------------------ > Dear Fernando, > I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com > > > ilknur chulani - Today 11:05 AM > ------------------ > The issue has been emailed: > - Time sent: 11/May/16 11:05 AM > - To: lumetti.consultant@gmail.com,f.lumetti@gmail.com > - with subject: *( HELP-6571 ) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD * > > > ---- > Dear EOSTECH team, > > the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines. > > Best regards, > > ilknur > > > Fernando Lopez - Today 11:01 AM > ------------------ > Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines. > > ------------------------ > Issue id: HELP-6571 > Description: > Dear node team, > > One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look? > > The company name is EOSTECH, the project name is INTOFOOD. > They are using the node Spain2. > The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > > > The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic. > > Can you please help this team? > > Thanks, > > ilknur > > Von: fabiano.lumetti fabiano.lumetti@eostech.it > Gesendet: Mittwoch, 11. Mai 2016 10:04 > An: Peter Einramhof <einramhof@atb-bremen.de> > Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de> > Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD > > Dear Peter, > We are using account created as lumetti.consultant@gmail.com< lumetti.consultant@gmail.com > (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab) > > Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org< communityaccount@fiware.org > > > It's the third time that we have some problems with virtual machine instances. > The first and second time we have recreated the machine and installed again the software without sent any email to support. > > The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node. > > For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server. > > Thanks and Regards > Fabiano Lumetti > >
              fw.ext.user FW External User made changes -
              Sender Email f.lumetti@gmail.com
              henar Henar Muñoz made changes -
              Assignee Fernando Lopez [ fla ] Henar Muñoz [ henar ]
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi The VMs are taken the private IP now. They should assign again the floating IP to the right VM. Tell us if they continue having problems. Regards, Henar
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Fernando,
              I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com

              Show
              ichulani ilknur chulani added a comment - Dear Fernando, I can at least help by saying their community account is for the user name : lumetti.consultant@gmail.com
              ichulani ilknur chulani made changes -
              External Participants lumetti.consultant@gmail.com,f.lumetti@gmail.com
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              The issue has been emailed:

              • Time sent: 11/May/16 11:05 AM
              • To: lumetti.consultant@gmail.com,f.lumetti@gmail.com
              • with subject: *(HELP-6571) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD *

              Dear EOSTECH team,

              the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines.

              Best regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - The issue has been emailed: Time sent: 11/May/16 11:05 AM To: lumetti.consultant@gmail.com,f.lumetti@gmail.com with subject: *( HELP-6571 ) [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD * Dear EOSTECH team, the Spain node team needs the ID of the virtual machines, the user id for them, the security groups that you had on those machines. Best regards, ilknur
              fla Fernando Lopez made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              Hide
              Permalink
              fla Fernando Lopez added a comment -

              Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.

              Show
              fla Fernando Lopez added a comment - Dear user, in order to resolve the problem I would need the ID of the virtual machines, the user of them, the security groups that had those machines.
              fla Fernando Lopez made changes -
              Assignee Spain Node Support Team [ spain.node ] Fernando Lopez [ fla ]
              ichulani ilknur chulani made changes -
              Priority Major [ 3 ] Blocker [ 1 ]
              ichulani ilknur chulani made changes -
              Assignee Spain Node Support Team [ spain.node ]
              ichulani ilknur chulani made changes -
              Summary [Fiware-finish-coaching] WG: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD [Fiware-finish-coaching] URGENT!!! Virtual Machine unreachable!!! - INTOFOOD
              ichulani ilknur chulani made changes -
              Description Dear Ilknur,

              one of our teams in the FInish Accelerator has had problems with the VMs used in their FIWARE-Lab community account (see email below).
              The company name is EOSTECH, the project name is INTOFOOD.
              They are using the node Spain2.
              The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>

              The project is close to the end and is conducting user trials with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.

              Can you please help this team?
              They are from Italy, so possibly changing to an Italy-based FIWARE-Lab node may help??

              Kind regards,
              Peter.



              Von: fabiano.lumetti [mailto:fabiano.lumetti@eostech.it]
              Gesendet: Mittwoch, 11. Mai 2016 10:04
              An: Peter Einramhof <einramhof@atb-bremen.de>
              Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
              Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD

              Dear Peter,
              We are using account created as lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)

              Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<mailto:communityaccount@fiware.org>

              It's the third time that we have some problems with virtual machine instances.
              The first and second time we have recreated the machine and installed again the software without sent any email to support.

              The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.

              For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.

              Thanks and Regards
              Fabiano Lumetti


              > ---------- Forwarded message ----------
              > From: Peter Einramhof <einramhof@atb-bremen.de<mailto:einramhof@atb-bremen.de>>
              > Date: Wed, May 11, 2016 at 9:49 AM
              > Subject: AW: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              > To: "f.lumetti@gmail.com<mailto:f.lumetti@gmail.com>" <f.lumetti@gmail.com<mailto:f.lumetti@gmail.com>>, "lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>" <lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>>
              > Cc: "FInish-Technology@finish-project.eu<mailto:FInish-Technology@finish-project.eu>" <FInish-Technology@finish-project.eu<mailto:FInish-Technology@finish-project.eu>>, Massimo Garuti <m.garuti@fondazionedemocenter.it<mailto:m.garuti@fondazionedemocenter.it>>, Harald Sundmaeker <sundmaeker@atb-bremen.de<mailto:sundmaeker@atb-bremen.de>>

              > Dear Fabiano,
              >
              > can you please tell me what FIWARE-Lab node(s) you are using (i.e. the region in which the nodes are hosted)?
              > I assume the company and project names specified when requesting a FIWARE community account are EOSTECH and INTOFOOD – correct?
              > What was the contact email address you specified when requesting the FIWARE community account?
              >
              > Regarding the issue you are having:
              > Are the VMs “only” unreachable from time to time or are they completely gone?
              > How often has this happened?
              >
              > I will relay this information to our FIWARE coach, so that she can help in a more targeted way.
              >
              > Best regards,
              > Peter.
              >
              >
              > Von: finish-technology-bounces@atb-bremen.de<mailto:finish-technology-bounces@atb-bremen.de> [mailto:finish-technology-bounces@atb-bremen.de<mailto:finish-technology-bounces@atb-bremen.de>] Im Auftrag von Massimo Garuti
              > Gesendet: Mittwoch, 11. Mai 2016 08:58
              > An: Harald Sundmaeker <sundmaeker@atb-bremen.de<mailto:sundmaeker@atb-bremen.de>>
              > Cc: FInish-Technology@finish-project.eu<mailto:FInish-Technology@finish-project.eu>
              > Betreff: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              >
              > Dear Harald, dear all,
              > Eostech contacted me more times regarding problems with the FI-LAB account (see below the last one). Since the whole INTOFOOD application is deployed on the FILAB and since the virtual machines are not stable, they have serious problems with the testing phase involving real farmers and real users.
              >
              > Can we/you support them in solving the problems? Can we/you formally ask the FI-LAB community to solve the problems? ... even if, considering the type of problem, I suppose more people/projects have similar problems.
              >
              > Best regards,
              > Massimo
              >
              >
              >
              > ---------- Forwarded message ----------
              > From: Fabiano Lumetti <f.lumetti@gmail.com<mailto:f.lumetti@gmail.com>>
              > Date: 2016-05-10 17:42 GMT+02:00
              > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD
              > To: Massimo Garuti <m.garuti@fondazionedemocenter.it<mailto:m.garuti@fondazionedemocenter.it>>
              > Ciao,
              > oggi alcune macchine virtuali sull'account Intofood non risultano più raggiungibili.
              > E' già la terza volta che succede e le altre volte avevo rifatto il lavoro ma adesso il tempo stringe.
              > Puoi scrivere anche tu, come mentore del progetto, al team in germania per sollecitare un intervento risolutivo "definitivo"?
              >
              > Di fatto ora sono bloccato su tutte le attività di integrazione con IDM Keyrock e col Server POI
              >
              > Grazie
              > Fabiano

              > -----------------------------------------------------------------------------------------------------------------

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              >
              > ---------- Forwarded message ----------
              > From: Fabiano Lumetti <lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>>
              > Date: Tue, May 10, 2016 at 5:39 PM
              > Subject: Fwd: URGENT!!! Virtual Machine unreachable!!!
              > To: f.lumetti@gmail.com<mailto:f.lumetti@gmail.com>
              > pc
              > ---------- Forwarded message ----------
              > From: Fabiano Lumetti <lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>>
              > Date: 2016-05-10 17:39 GMT+02:00
              > Subject: URGENT!!! Virtual Machine unreachable!!!
              > To: communityaccount@fiware.org<mailto:communityaccount@fiware.org>
              > Good afternoon,
              > Today 2 of my virtual machine are unreachable
              > In particular
              > - one machine, named "lagazuoi" has lost his internal ip address
              > - one machine, named "larsec" has lost his security group
              > It's not first time that this situation happen and in the other time i have spent many times to recreate and reconfigure my virtual machine, but this time we are near to due date of our project and we have no time to redo our work.
              > Please could you resolve this problem?
              > Thanks and Regards
              > Fabiano Lumetti
              >
              [https://ipmcdn.avast.com/images/2016/icons/icon-envelope-tick-round-orange-v1.png]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

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              >


              >
              > --





              > -----------------------------------

              > Massimo Garuti

              > FONDAZIONE DEMOCENTER-SIPE
              > Phone number +39 059 2058146<tel:%2B39%20059%202058146>
              > E-mail: m.garuti@fondazionedemocenter.it<mailto:m.garuti@fondazionedemocenter.it>
              > http://www.democentersipe.it&lt;http://www.democentersipe.it>

              > Via Vivarelli 2 (c/o Campus Unimore)
              > 41125 Modena - Italy



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              [Created via e-mail received from: Peter Einramhof <einramhof@atb-bremen.de>]               		Dear node team,

              One fo the SMEs from the FINISh accelerator is having issues with their VMs. Could you kindly take a look?

              The company name is EOSTECH, the project name is INTOFOOD.
              They are using the node Spain2.
              The contact email specified at account creation/upgrade was lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com>

              The project is close to the end and is conducting user trials involving real farmers and real users.) with their solution (INTOFOOD), so the non-availability of their FIWARE-Lab resources is particularly problematic.

              Can you please help this team?

              Thanks,

              ilknur

              Von: fabiano.lumetti [mailto:fabiano.lumetti@eostech.it]
              Gesendet: Mittwoch, 11. Mai 2016 10:04
              An: Peter Einramhof <einramhof@atb-bremen.de>
              Cc: lumetti.consultant@gmail.com; FInish-Technology@finish-project.eu; Massimo Garuti <m.garuti@fondazionedemocenter.it>; Harald Sundmaeker <sundmaeker@atb-bremen.de>
              Betreff: Re: Fwd: [FInish-Technology] Fwd: URGENT!!! Virtual Machine unreachable!!! - PROGETTO INTOFOOD

              Dear Peter,
              We are using account created as lumetti.consultant@gmail.com<mailto:lumetti.consultant@gmail.com> (we have used different email address respect our company address in order to have separation of messages thta become from FiwareLab)

              Our resources are hosted on Spain2 node and after this problem I have sent email to communityaccount@fiware.org<mailto:communityaccount@fiware.org>

              It's the third time that we have some problems with virtual machine instances.
              The first and second time we have recreated the machine and installed again the software without sent any email to support.

              The VMs are unreachable for more than 3 days and there aren't email regarding maintenance of Spain2 Node.

              For example, on monday i have tried to restart Larsec VM (our POI Server) and today morning the status of machine was again "Rebooting", then We have deleted instance and create a new POI Server.

              Thanks and Regards
              Fabiano Lumetti

              _______________________________________________
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              Fiware-finish-coaching@lists.fiware.org
              https://lists.fiware.org/listinfo/fiware-finish-coaching
              [Created via e-mail received from: Peter Einramhof <einramhof@atb-bremen.de>]
              backlogmanager Backlog Manager made changes -
              HD-Enabler Unknown [ 10910 ]
              HD-Node Unknown [ 10852 ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1389 [ HELC-1389 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  fla Fernando Lopez
                  Reporter:
                  fw.ext.user FW External User
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                  Dates

                  • Created:
                    Updated:
                    Resolved: