Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Trento
Description
Good evening,
I have a server in the fiware cloud and it is suddenly unreachable. From
the internal monitoring system it is up and running and apparently has no
issues, but it does not even respond to pings from my network (Italy), from
germany and from US.
It is not a networking issue on my network as I tried both from mobile and
from wired networks from different points in the world. It is not an issue
with configuration because up to 3 hours ago it was perfectly reacheable.
The server is in the Trento datacenter.
Thank you
Marco
–
Marco Montanari
mail: marco.montanari@gmail.com
mail: mmo@mmo.it
mail: marco.montanari@formicablu.it
pec: marco.montanari.ing@pec.it
mobile: +39 3335267086
skype: marco.montanari
web: http://ingmmo.com
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_______________________________________________
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[Created via e-mail received from: Marco Montanari <marco.montanari@gmail.com>]
Activity
Hi all,
can you provide the ID of the instance in order to make a check ?
BR
TrentoNodeTeam
the ID is a279b2d1-859c-4043-959f-70485754a6e2
thank you
On Tue, Dec 1, 2015 at 9:44 AM, Help-Desk <jira-help-desk@fi-ware.org>
-------------------------------------------------------------------------------
–
Marco Montanari
mail: marco.montanari@gmail.com
mail: mmo@mmo.it
mail: marco.montanari@formicablu.it
pec: marco.montanari.ing@pec.it
mobile: +39 3335267086
skype: marco.montanari
web: http://ingmmo.com
Hi Marco,
Everything should be fine now...can you please try again ?
$ ssh root@193.205.211.157
The authenticity of host '193.205.211.157 (193.205.211.157)' can't be established.
ECDSA key fingerprint is SHA256:d8J9GzJeuL+FfExBM3mD15agoUSDgK6jrB80e8wWGi4.
Are you sure you want to continue connecting (yes/no)? yes
Warning: Permanently added '193.205.211.157' (ECDSA) to the list of known hosts.
Permission denied (publickey).
Thanks
BR
TrentoNodeTeam
i got into the machine now, thank you.
Marco
On Tue, Dec 1, 2015 at 10:10 AM, Help-Desk <jira-help-desk@fi-ware.org>
–
Marco Montanari
mail: marco.montanari@gmail.com
mail: mmo@mmo.it
mail: marco.montanari@formicablu.it
pec: marco.montanari.ing@pec.it
mobile: +39 3335267086
skype: marco.montanari
web: http://ingmmo.com
Hi all,
Ticket will be closed as the user's feedback was positive.
BR
TrentoNodeTeam
Hello,
I've just forwarded your request to the Trento node support team.
Regards,
Giuseppe