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  1. Help-Desk
  2. HELP-5199

FIWARE.Request.Lab.Spain.FRACTALS.Nemetschek.FILABCommunityAccountIssue.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear coachers

          We have received the following issue:

          "Hello!
          I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

          We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
          which has very strict deadlines for project reporting. So our problem is really URGENT.

          I am attaching you the e-mail he received from your system regarding his account:

          Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

          This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

          Please get in touch with me as soon as possible and give me instructions how to proceed.

          Thank you in advance!

          Looking forward to your e-mail.

          Regards,"

          Thanks for your help.

          Best Regards
          Javier
          _______________________________________________
          Fiware-fractals-coaching mailing list
          Fiware-fractals-coaching@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
          [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]

            Issue Links

            relates to

            extRequest - Request from external stakeholder received in the help desk HELC-1034 FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue

            • Major - Major loss of function.
            • Closed

              Activity

              Descending order - Click to sort in ascending order
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		18m 31s 1 Henar Muñoz 05/Nov/15 9:47 AM
              In Progress In Progress Impeded Impeded
              		12d 6h 49m 1 Henar Muñoz 17/Nov/15 4:37 PM
              Impeded Impeded In Progress In Progress
              		12d 16h 58m 1 Henar Muñoz 30/Nov/15 9:35 AM
              In Progress In Progress Answered Answered
              		2s 1 Henar Muñoz 30/Nov/15 9:35 AM
              Answered Answered Closed Closed
              		2s 1 Henar Muñoz 30/Nov/15 9:35 AM
              fla Fernando Lopez made changes -
              Fix Version/s 2021 [ 12600 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Lab.FRACTALS.Nemetschek.FILABCommunityAccountIssue. FIWARE.Request.Lab.Spain.FRACTALS.Nemetschek.FILABCommunityAccountIssue.
              mev Manuel Escriche made changes -
              HD-Node Spain [ 10846 ]
              backlogmanager Backlog Manager made changes -
              Summary FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue FIWARE.Request.Lab.FRACTALS.Nemetschek.FILABCommunityAccountIssue.
              mev Manuel Escriche made changes -
              Sender Email javier.romero@atos.net
              henar Henar Muñoz made changes -
              Resolution Done [ 10000 ]
              Status Answered [ 10104 ] Closed [ 6 ]
              henar Henar Muñoz made changes -
              Status In Progress [ 3 ] Answered [ 10104 ]
              henar Henar Muñoz made changes -
              Status Impeded [ 10004 ] In Progress [ 3 ]
              henar Henar Muñoz made changes -
              Status In Progress [ 3 ] Impeded [ 10004 ]
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Tanya,

              Did you receive the comment from Henar on this ticket 10 days ago? She was asking "what is the error? how are they doing it?"

              She already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for you, so he should be able to access the resources now. Can you let us know what error you are getting?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Tanya, Did you receive the comment from Henar on this ticket 10 days ago? She was asking "what is the error? how are they doing it?" She already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for you, so he should be able to access the resources now. Can you let us know what error you are getting? Thanks, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Is the error still there? Can we close the ticket? 10 days without any news...

              Show
              henar Henar Muñoz added a comment - Is the error still there? Can we close the ticket? 10 days without any news...
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Javier,

              I guess you do not see the comments unless we use the email function.

              so I will pass on to you Henar's comment just now:
              "What is the error? How are they doing it?"

              Also, did Tanya see this note earlier:
              "Hi again
              I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
              Regards,
              Henar"
              As you can see from Henar's comment, she already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for Tanya, so he should be able to access the resources now.

              Please let us know what the error is.

              Kind regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Javier, I guess you do not see the comments unless we use the email function. so I will pass on to you Henar's comment just now: "What is the error? How are they doing it?" Also, did Tanya see this note earlier: "Hi again I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project. Regards, Henar" As you can see from Henar's comment, she already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for Tanya, so he should be able to access the resources now. Please let us know what the error is. Kind regards, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              What is the error? How are they doing it?

              Show
              henar Henar Muñoz added a comment - What is the error? How are they doing it?
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              Dear Ilknur

              Response from Tania

              Hello!

              The issue is still not resolved.
              We created new account for Valentin but couldn't add him to the community account with his new account.

              Best regards,

              BR

              Show
              fw.ext.user FW External User added a comment - Dear Ilknur Response from Tania Hello! The issue is still not resolved. We created new account for Valentin but couldn't add him to the community account with his new account. Best regards, BR
              Hide
              Permalink
              fw.ext.user FW External User added a comment -

              No. I will ask her.

              Show
              fw.ext.user FW External User added a comment - No. I will ask her.
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Javier,

              Have you heard back from Tanya regarding this ticket for Farmbella? i.e. https://jira.fiware.org/browse/HELP-5199

              Has Valentin been able to access the company resources after Henar's changes to Tanya's community account?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Javier, Have you heard back from Tanya regarding this ticket for Farmbella? i.e. https://jira.fiware.org/browse/HELP-5199 Has Valentin been able to access the company resources after Henar's changes to Tanya's community account? Thanks, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi
              The important thing is having the account you are using (as organization) as community. Community account means that resoures are not deleted.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi The important thing is having the account you are using (as organization) as community. Community account means that resoures are not deleted. Regards, Henar
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Javier,

              Here is the comment from the Spanish node team, since you do not get the notifications from JIRA:

              "Hi again
              I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
              Regards,
              Henar"

              Could you kindly check with the Nemetschek team if Valentin can access now to the cloud resources?

              Thanks,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Javier, Here is the comment from the Spanish node team, since you do not get the notifications from JIRA: "Hi again I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project. Regards, Henar" Could you kindly check with the Nemetschek team if Valentin can access now to the cloud resources? Thanks, ilknur
              Hide
              Permalink
              ichulani ilknur chulani added a comment -

              Dear Henar,

              Thank you very much for your help.

              We will check if Valentin can access the resources now. I am hoping they created the resources with Tanya'a account and not with Valentin's.

              Regarding your earlier comment, shouldn't there be a mechanism to keep the accounts of all the team member associated with a community account safe from deletion? In the guidelines, the SMEs to apply for only one community account, then add the trial/basic accounts of other team members to the cloud organization:
              http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F

              There is no warnings about not keeping the team member accounts on other nodes, so we assumed there is a mechanism to protect them as well. This could be a serious issue, in some cases leading SMEs to lose resources created by the team members that are added tot he community account. Do you know anything about this? Who should we raise this issue with?

              Thanks again,

              ilknur

              Show
              ichulani ilknur chulani added a comment - Dear Henar, Thank you very much for your help. We will check if Valentin can access the resources now. I am hoping they created the resources with Tanya'a account and not with Valentin's. Regarding your earlier comment, shouldn't there be a mechanism to keep the accounts of all the team member associated with a community account safe from deletion? In the guidelines, the SMEs to apply for only one community account, then add the trial/basic accounts of other team members to the cloud organization: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F There is no warnings about not keeping the team member accounts on other nodes, so we assumed there is a mechanism to protect them as well. This could be a serious issue, in some cases leading SMEs to lose resources created by the team members that are added tot he community account. Do you know anything about this? Who should we raise this issue with? Thanks again, ilknur
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi again
              I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi again I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project. Regards, Henar
              Hide
              Permalink
              henar Henar Muñoz added a comment -

              Hi

              If vnaoumov@nemetschek.bg was community only in Budapest, only resources in Budapest were kept. These means that all resources in Spain2 were deleted when the trial account expired. Thus, what should we can provide? I can give access to Spain2 as community too, but current resources in Spain2 will not be there. Tell me what you think.
              Regards,
              Henar

              Show
              henar Henar Muñoz added a comment - Hi If vnaoumov@nemetschek.bg was community only in Budapest, only resources in Budapest were kept. These means that all resources in Spain2 were deleted when the trial account expired. Thus, what should we can provide? I can give access to Spain2 as community too, but current resources in Spain2 will not be there. Tell me what you think. Regards, Henar
              henar Henar Muñoz made changes -
              Status Open [ 1 ] In Progress [ 3 ]
              henar Henar Muñoz made changes -
              Assignee Spain Node Support Team [ spain.node ] Henar Muñoz [ henar ]
              ichulani ilknur chulani made changes -
              Description Dear coachers

              We have received the following issue:

              Hello!

              I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

              We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
              which has very strict deadlines for project reporting. So our problem is really URGENT.

              I am attaching you the e-mail he received from your system regarding his account:

              Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

              This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

              Please get in touch with me as soon as possible and give me instructions how to proceed.

              Thank you in advance!

              Looking forward to your e-mail.

              Regards,


              Thanks for your help.

              Best Regards


              This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it.
              As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

              Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional.
              Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje.
              Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes.
              Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus.

              _______________________________________________
              Fiware-fractals-coaching mailing list
              Fiware-fractals-coaching@lists.fiware.org
              https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
              [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]               		Dear coachers

              We have received the following issue:

              "Hello!
              I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

              We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
              which has very strict deadlines for project reporting. So our problem is really URGENT.

              I am attaching you the e-mail he received from your system regarding his account:

              Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

              This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

              Please get in touch with me as soon as possible and give me instructions how to proceed.

              Thank you in advance!

              Looking forward to your e-mail.

              Regards,"

              Thanks for your help.

              Best Regards
              Javier
              _______________________________________________
              Fiware-fractals-coaching mailing list
              Fiware-fractals-coaching@lists.fiware.org
              https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
              [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]
              Hide
              Permalink
              ichulani ilknur chulani added a comment - - edited

              Dear Spanish Node team,

              Can we get your help for this SME from the FRACTALS accelerator?

              As a summary, they had a community account for tpeneva@nemetschek.bg on the Budapest node. Then they added other team members such as Valentin (vnaoumov@nemetschek.bg) to the cloud organization for the community account. One thing to note is Valentin's trial account was on the Spanish node.

              It seems after a few months, Valentin received a notification that his trial account is expiring. So after a while longer his account expired and now he is not able to restore it, and Nemetschek team could not add him back to the community account.

              Could you kindly check what could be the issue? I assigned the ticket to the Spanish node, and the not the Budapest node, as Valentin's account seems to have been on the Spanish node. (see the email he got in the attached word doc int he original ticket HELC-1034)

              Thanks very much in advance for your help.

              Kind regards,

              ilknur

              Show
              ichulani ilknur chulani added a comment - - edited Dear Spanish Node team, Can we get your help for this SME from the FRACTALS accelerator? As a summary, they had a community account for tpeneva@nemetschek.bg on the Budapest node. Then they added other team members such as Valentin (vnaoumov@nemetschek.bg) to the cloud organization for the community account. One thing to note is Valentin's trial account was on the Spanish node. It seems after a few months, Valentin received a notification that his trial account is expiring. So after a while longer his account expired and now he is not able to restore it, and Nemetschek team could not add him back to the community account. Could you kindly check what could be the issue? I assigned the ticket to the Spanish node, and the not the Budapest node, as Valentin's account seems to have been on the Spanish node. (see the email he got in the attached word doc int he original ticket HELC-1034 ) Thanks very much in advance for your help. Kind regards, ilknur
              ichulani ilknur chulani made changes -
              Assignee Spain Node Support Team [ spain.node ]
              backlogmanager Backlog Manager made changes -
              Field Original Value New Value
              Link This issue relates to HELC-1034 [ HELC-1034 ]
              backlogmanager Backlog Manager created issue -

                People

                • Assignee:
                  henar Henar Muñoz
                  Reporter:
                  fw.ext.user FW External User
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  3 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: