Details
-
Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Dear coachers
We have received the following issue:
"Hello!
I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:
We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
which has very strict deadlines for project reporting. So our problem is really URGENT.
I am attaching you the e-mail he received from your system regarding his account:
Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?
This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.
Please get in touch with me as soon as possible and give me instructions how to proceed.
Thank you in advance!
Looking forward to your e-mail.
Regards,"
Thanks for your help.
Best Regards
Javier
_______________________________________________
Fiware-fractals-coaching mailing list
Fiware-fractals-coaching@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-fractals-coaching-new
[Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>]
Issue Links
- relates to
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HELC-1034
FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue
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- Closed
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Activity
| Fix Version/s | 2021 [ 12600 ] |
| Summary | FIWARE.Request.Lab.FRACTALS.Nemetschek.FILABCommunityAccountIssue. | FIWARE.Request.Lab.Spain.FRACTALS.Nemetschek.FILABCommunityAccountIssue. |
| HD-Node | Spain [ 10846 ] |
| Summary | FIWARE.Request.Coach.FRACTALS.Nemetschek.FILABCommunityAccountIssue | FIWARE.Request.Lab.FRACTALS.Nemetschek.FILABCommunityAccountIssue. |
| Sender Email | javier.romero@atos.net |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Status | Impeded [ 10004 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Impeded [ 10004 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | Spain Node Support Team [ spain.node ] | Henar Muñoz [ henar ] |
| Description |
Dear coachers We have received the following issue: Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards, Thanks for your help. Best Regards This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Este mensaje y los ficheros adjuntos pueden contener información confidencial destinada solamente a la(s) persona(s) mencionadas anteriormente y pueden estar protegidos por secreto profesional. Si usted recibe este correo electrónico por error, gracias por informar inmediatamente al remitente y destruir el mensaje. Al no estar asegurada la integridad de este mensaje sobre la red, Atos no se hace responsable por su contenido. Su contenido no constituye ningún compromiso para el grupo Atos, salvo ratificación escrita por ambas partes. Aunque se esfuerza al máximo por mantener su red libre de virus, el emisor no puede garantizar nada al respecto y no será responsable de cualesquiera daños que puedan resultar de una transmisión de virus. _______________________________________________ Fiware-fractals-coaching mailing list Fiware-fractals-coaching@lists.fiware.org https://lists.fiware.org/listinfo/fiware-fractals-coaching-new [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>] |
Dear coachers We have received the following issue: "Hello! I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab: We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work which has very strict deadlines for project reporting. So our problem is really URGENT. I am attaching you the e-mail he received from your system regarding his account: Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community? This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts. Please get in touch with me as soon as possible and give me instructions how to proceed. Thank you in advance! Looking forward to your e-mail. Regards," Thanks for your help. Best Regards Javier _______________________________________________ Fiware-fractals-coaching mailing list Fiware-fractals-coaching@lists.fiware.org https://lists.fiware.org/listinfo/fiware-fractals-coaching-new [Created via e-mail received from: "Romero, Javier" <javier.romero@atos.net>] |
| Assignee | Spain Node Support Team [ spain.node ] |