Dear Tanya,

Did you receive the comment from Henar on this ticket 10 days ago? She was asking "what is the error? how are they doing it?"

She already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for you, so he should be able to access the resources now. Can you let us know what error you are getting?

Thanks,

ilknur

Is the error still there? Can we close the ticket? 10 days without any news...

Dear Javier,

I guess you do not see the comments unless we use the email function.

so I will pass on to you Henar's comment just now:
"What is the error? How are they doing it?"

Also, did Tanya see this note earlier:
"Hi again
I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
Regards,
Henar"
As you can see from Henar's comment, she already added Valentin (vnaoumov@nemetschek.b) to the cloud resources for Tanya, so he should be able to access the resources now.

Please let us know what the error is.

Kind regards,

ilknur

What is the error? How are they doing it?

Dear Ilknur

Response from Tania

Hello!

The issue is still not resolved.
We created new account for Valentin but couldn't add him to the community account with his new account.

Best regards,

BR

No. I will ask her.

Dear Javier,

Have you heard back from Tanya regarding this ticket for Farmbella? i.e. https://jira.fiware.org/browse/HELP-5199

Has Valentin been able to access the company resources after Henar's changes to Tanya's community account?

Thanks,

ilknur

Hi
The important thing is having the account you are using (as organization) as community. Community account means that resoures are not deleted.
Regards,
Henar

Dear Javier,

Here is the comment from the Spanish node team, since you do not get the notifications from JIRA:

"Hi again
I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
Regards,
Henar"

Could you kindly check with the Nemetschek team if Valentin can access now to the cloud resources?

Thanks,

ilknur

Dear Henar,

Thank you very much for your help.

We will check if Valentin can access the resources now. I am hoping they created the resources with Tanya'a account and not with Valentin's.

Regarding your earlier comment, shouldn't there be a mechanism to keep the accounts of all the team member associated with a community account safe from deletion? In the guidelines, the SMEs to apply for only one community account, then add the trial/basic accounts of other team members to the cloud organization:
http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F

There is no warnings about not keeping the team member accounts on other nodes, so we assumed there is a mechanism to protect them as well. This could be a serious issue, in some cases leading SMEs to lose resources created by the team members that are added tot he community account. Do you know anything about this? Who should we raise this issue with?

Thanks again,

ilknur

Hi again
I checked that user vnaoumov@nemetschek.bg no community in any region, while tpeneva@nemetschek.bg was. I upgraded community access to peneva@nemetschek.bg to both Budapest and Spain2. User vnaoumov@nemetschek.bg could have access to peneva@nemetschek.bg project.
Regards,
Henar

Hi

If vnaoumov@nemetschek.bg was community only in Budapest, only resources in Budapest were kept. These means that all resources in Spain2 were deleted when the trial account expired. Thus, what should we can provide? I can give access to Spain2 as community too, but current resources in Spain2 will not be there. Tell me what you think.
Regards,
Henar

Dear Spanish Node team,

Can we get your help for this SME from the FRACTALS accelerator?

As a summary, they had a community account for tpeneva@nemetschek.bg on the Budapest node. Then they added other team members such as Valentin (vnaoumov@nemetschek.bg) to the cloud organization for the community account. One thing to note is Valentin's trial account was on the Spanish node.

It seems after a few months, Valentin received a notification that his trial account is expiring. So after a while longer his account expired and now he is not able to restore it, and Nemetschek team could not add him back to the community account.

Could you kindly check what could be the issue? I assigned the ticket to the Spanish node, and the not the Budapest node, as Valentin's account seems to have been on the Spanish node. (see the email he got in the attached word doc int he original ticket HELC-1034)

Thanks very much in advance for your help.

Kind regards,

ilknur