Hello!

I confirm that our VMs are successfully migrated to the new node -
Budapest2.
For now we have no issues regarding the work on the new node.

Thank you very much for your assistance!

Best regards,

–
Tanya Peneva
Accountant - Nemetschek OOD Bulgaria

www.nemetschek.bg | e-mail: TPeneva@nemetschek.bg | office:
+359-2-4210-988 | mobile: +359-886-464744

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From: Help-Desk <jira-help-desk@fi-ware.org>
To: tpeneva@centermine.com
Date: 17.11.2015 16:11
Subject: [FI-WARE-JIRA] (HELP-4888) [Fractals][MyFarm] Berlin2 node
instances shut down

Dear Tanya,

Budapest node team has completed the migration of your VMs from the
Berlin2 node to the Budapest 2 node.You can simply deploy/launch VMs based
on the two images they have copied over.

Could you please try this, and let us know if you have any issues? Simply
respond to this email you are receiving for this ticket (HELP-4888) or
the notices you received for ticket (FLUA-2028) so we know if any other
actions are required from our side.

Thanks,

ilknur

-------------------------------------------------------------------------------
ilknur chulani created HELP-4888:
------------------------------------

Summary: [Fractals][MyFarm] Berlin2 node instances shut down
Key: HELP-4888
URL: https://jira.fiware.org/browse/HELP-4888
Project: Help-Desk
Issue Type: extRequest
Components: FIWARE-LAB-HELP
Reporter: FW External User

This email was generated by the FIWARE JIRA (http://jira.fiware.org).

Dear Tanya,

Budapest node team has completed the migration of your VMs from the Berlin2 node to the Budapest 2 node.You can simply deploy/launch VMs based on the two images they have copied over.

Could you please try this, and let us know if you have any issues? Simply respond to this email you are receiving for this ticket (HELP-4888) or the notices you received for ticket (FLUA-2028) so we know if any other actions are required from our side.

Thanks,

ilknur

Dear Tanya,

Your community account for MyFarm is moved to the Budapest node.
(as per ticket https://jira.fiware.org/browse/FLUA-2028)

Further more, the Budapest node team has kindly agreed to help with the migration of your VMs. They found two VMs for your community account (tpeneva@centermine.com) on Berlin node, and they are in the process of transferring them to the Budapest node.

You will hear from us once this is completed.

Kind regards,

ilknur

Dear Tanya,

Your community account for MyFarm is moved to the Budapest node.
(as per ticket https://jira.fiware.org/browse/FLUA-2028)

Further more, the Budapest node team has kindly agreed to help with the migration of your VMs. They found two VMs for your community account (tpeneva@centermine.com) on Berlin node, and they are in the process of transferring them to the Budapest node.

You will hear from us once this is completed.

Kind regards,

ilknur

Dear Javier,

I have started a request for the Budapest node team.

In the meanwhile, do you know if Tanya and her team was able to follow the instructions below as indicated in Berlin node team's comments yesterday:

"The user should be still able to backup its images with the following commands.
Create a Snapshot:
nova image-create --poll exampleVM SnapshotName
Download to local file system:
glance image-download --file exampleVM.raw SnapshotID
If the user would like to get the backup of its images via HTTP download he needs to contact xifi-support@fokus.fraunhofer.de via mail to get the download URL and credentials."

"The user needs to execute the commands from a host that has the OpenStack CLI tools installed. The instances are down but the Nova and Glance API is still working.

Please consult FIWARE or OpenStack documentation for accessing OpenStack CLI.
http://docs.openstack.org/user-guide/common/cli_install_openstack_command_line_clients.html

A snapshot of the instance can also be created by right-click on the instance name in the FIWARE Lab Portal instance view. But the FIWARE Lab Portal currently doesn't support image download afaik."

Could you kindly pass these two comments to them if you have not already done so?

Thanks,

ilknur

Dear Ilknur

Response from Tania:

Hello!

Yes, We would like our new node to be Budapest.

Thank you!

Best regards,

Dear Javier,

One more thing, when passing the comments from the Berlin node team about the backup of images on Berlin node,
could you please also check if the Budapest node is ok for Tanay's team as a new node?

Please let me know if they are ok with Budapest or prefer another one, so I can start the process for getting them a community account on the new node in parallel.

Thanks,

ilknur

Dear Javier,

Could you kindly pass the suggestions of the Berlin node team to the MyFarm team? Thanks..

ilknur

The user needs to execute the commands from a host that has the OpenStack CLI tools installed. The instances are down but the Nova and Glance API is still working. Please consult FIWARE or OpenStack documentation for accessing OpenStack CLI.
http://docs.openstack.org/user-guide/common/cli_install_openstack_command_line_clients.html

A snapshot of the instance can also be created by right-click on the instance name in the FIWARE Lab Portal instance view. But the FIWARE Lab Portal currently doesn't support image download afaik.

Dear Berlin node team,

Thanks very much for your help. Where would the user execute this command? on the instances ?As far as I understand they are not able to access their instances. (as the instances seem down) ,do they need to execute these on some other place?

Thanks again for your help.

ilknur

The user should be still able to backup its images with the following commands.

Create a Snapshot:

nova image-create --poll exampleVM SnapshotName

Download to local file system:

glance image-download --file exampleVM.raw SnapshotID

If the user would like to get the backup of its images via HTTP download he needs to contact xifi-support@fokus.fraunhofer.de via mail to get the download URL and credentials.

Berlin support team

Dear Javier,

Berlin node team is currently working on this issue for MyFarm. They are trying to locate their images (although it has been 5 weeks since the node is shutdown), then we will see if they can be migrated to the Budapest node.

Could you confirm with Tanya if the Budapest node as a new node would be ok for them?

Thanks,

ilknur

Dear Ilknur

Response from Tania:

Yes, there was a migration survey but it was filled in by one of my colleagues from the development team. I am now waiting from him to write me if he has
any e-mail or return receipt showing that he actually sent it.

Regarding my other account - we are operating on Budapest2 node and not using any instances on Stockholm.

BR

Dear Javier,

As MyFarm team did not fill in the migration survey that was sent out some time ago in timely manner, I am not sure if we can recover their instances on the Berlin node. I am trying to get help from the Berlin node regarding this.

I will try to get their community account transferred to the Budapest node after we are able to recover their instances on the Berlin node.

Regarding Tania's other account for FarmBella, please let her know again that Stockholm is another discontinued node. If she has any instances etc on it, she should migrate to the other nodes in order to avoid losing any instances.

Best regards,

ilknur

Dear Ilknur

Response from Tania (MyFarm & Farmbrella)

Here are screenshots for my both accounts:

As it can be seen:

• MyFarm was operating on Berlin2 and it is currently shut down and HAS TO BE TRANSFERRED TO ANOTHER WORKING FIWARE NODE CENTER ASAP

• FARMBRELLA is connected to Budapest2 and Stockholm2 nodes - for the moment we have no problems there

So please relocate MyFarm project (tpeneva@centermine.com account) to a working node center, so that we can continue our project work.

BR

Dear Berlin node team,

I know the node is shutdown, but could we kindly ask for your help once again?

It seems the MyFarm team did not get the notification about your comment to this ticket on Oct 20. Therefore, they did not know they could access their VMs till Oct 26.

Would it be possible to turn their instances on one more time? and help them migrate to the Budapest node?

Kind regards,

ilknur

Dear Javier,

When I check our system, I found two community account requests for this SME:

• from tpeneva@centermine.com for MyFARM on the Berlin node
• from tpeneva@nemetschek.bg for Farmbella on the Budapest node

Both community account requests appear to be handles by the Berlin and Budapest node teams. There is not mention of the Stockholm node in these requests.so I am not sure why Tanya thought her account was on Budapest node.

FYI, tpeneva@nemetschek.bg - for FARMBRELLA project was modified to add Spanish node to the Budapest one, for the access issue they reported for Valentin in ticket: https://jira.fiware.org/browse/HELP-5199

Hope this clarifies, Kind regards,

ilknur

Hi again. I have just received the following email from them:

Hello again!

I think there was a mistake with my accounts.

I have two accounts on FIWARE Lab for two different projects.:

tpeneva@nemetschek.bg - for FARMBRELLA project

tpeneva@centermine.com - for MyFarm project

The problem with the shut down of Berlin2 node is for tpeneva@centermine.com - for MyFarm project.

That was the e-mail I contacted you first regarding this issue.

So this was the account that you have to transfer from Berlin2 to Budapest2.

But a few minutes ago I received e-mail that my other account (tpeneva@nemetschek.bg - for FARMBRELLA project), which was operating on Stockholm2 was changed.

So could you please restore my tpeneva@nemetschek.bg Account and change my tpeneva@centermine.com Account to Budapest2.

Tank you and best regards,

Tania

BR

Hmm.. this is a pity. Ok, I will contact you separately, to see how we can avoid this situation in the future.

In theory, MyFarm team should have followed the link included in the email giving them notice about the Berlin node being shutdown, and they should have filled in the survey included in that link, so they would have gotten assistance from the node team in migrating their VMs. Do you know if they followed the link in that email and filled-in the survey for migration?

In the meanwhile, I will try to get help from the Berlin node team to resurrect one more time their instances. As soon as they are put online, we will need the MyFarm team to migrate their VMs to another node.

Best regards,

ilknur

Yesterday Ilknur realized that I was not receiving all messages from Jira. So it maybe has been the case that comment didn’t reach me.
I do not even remember to have received such message.

Dear Javier,

I do not understand this comment from the user about no support. Is there a communication breakdown somewhere?

The Berlin team added a comment on 20/Oct/15 3:59 PM:
"For once we will not shutdown their machines after they are restarted. You can tell the MyFarm team that they can restart their VMs. But they will be stopped at Monday the 26th October."

Did they not receive this comment? Have you passed this to them on Oct 20? in theory, they should have accessed their machine and migrated to another node before Oct 26. Did this not happen?

Could you kindly clarify what may be going on?

Please feel free also to share the URL for this ticket, as it is publicly viewable, and in case it helps: https://jira.fiware.org/browse/HELP-4888

Thanks,

ilknur

Hi

Here is the response from MyFarm

We had no feedback from you as a supporting team. I contacted you on 16.10.15 and since then we haven't received any instructions how to proceed so that we can use our resources again.

So the issue is still not resolved - we haven't been transferred to a working FIWARE node center after the Berlin2 node was shut down and the situation is still the same.

Please give me feedback what should we do?

BR

Dear Javier,

Do you know if the MyFarm team was able to recover and migrate their VMs?

Best regards,

ilknur

For once we will not shutdown their machines after they are restarted. You can tell the MyFarm team that they can restart their VMs. But they will be stopped at Monday the 26th October.

Dear Berlin node team,

Thanks for your answer. It seems your previous email notices were missed by the MyFarm team.

Would you be able to bring back their VMs just for the next two days? They have a review demo scheduled for tomorrow. Would it be possible to let them access their VMs just for today and tomorrow? then they can migrate to another node?

Thanks again for your help & best regards,

ilknur

Is that shutdown of our instances planned or incidental?

This shutdown was planned. We have noticed all our users via email about the fact, that we will stop all running instances at October the 16th.

Will Berlin2 continue to work and does it worth launching and configuring new instances in that node?

No. We will stop all newly launched instances.

When our instances will be moved to another node?

There was also an email a few weeks ago telling all users the procedure of migrating an instance to another region.

Additional info:
Their project id is: d682f69bef3a44dd83ecfaf392d22a24
And the related community access ticket is here in case it is helpful: https://jira.fiware.org/browse/FLUA-507

Dear Node team,

Has the Berlin node already been decommissioned? or is it still active?

Is the instance shutdown issue the user is having related to this? Could you kindly provide some assistance?

Thanks,

ilknur