Dear Marcel,
I can't find any request within the survey with your name.
I can find another user from your domain:
h.yildirim@chainpoint.com

Is that you?

Thanks,
Alfonso

Dear Alfonso,
The email address is of my colleague who left the company a few months ago. Can you change the name and email address to: Geoff Taylor, g.taylor@chainpoint.com

Thanks, Marcel

Dear Stockholm team,
would you please help this user ?

Thanks

Hi,

I am sorry, but I am not authorized to change any account details (i.e. emails) regarding the Cloud Portal.

Recently we sent out a reply on the FIWARE lab re-organization mail (see below) by filling out a website form (see attachment).
Until now we haven’t received feedback on our reply. Moreover, since this morning the Cloud Portal is not accessible anymore!

I have tried to reply by email to the only email given in the request, which to my knowledge was h.yildirim@chainpoint.com.

I also have a limited view to see which resources on the Stockholm Node that might belong to your former collegue. Do you have either of user_id, tennant_id for resources at the Stockholm Node to help me identify you or your collegues?

Do you have a publik IP-address belonging to vm/vms on the Stockholm Node?

B.R.
Roland Elverljung
Stockholm Node

Hello Roland,
Thanks for your email. Please find some additional information which might help you identify the Orion installation we had running at the Stockholm node.

Our ex-colleague configured these resources via the fiware lab portal:
[cid:image003.png@01D104D6.22D1C3E0]

The username used to access the portal is: h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>

Our ex-colleague could then configure an instance of Orion and the PEP-Proxy by clicking on the Cloud menu option.
[cid:image004.png@01D104D6.E1DD6370]

I use the same credentials to log into the portal, however, for a while now, we have noticed that we cannot access the cloud section of the portal anymore, whilst previously it was possible to completely configure Orion and the PEP-Proxy:
[cid:image005.png@01D104D7.5F49D910]

We had previously been testing the hosted Orion Context Broker via a public IP which my ex-colleague had been able to create in the portal. The ip-address is: 130.206.114.113 and we were getting responses from the context broker until around a couple of weeks ago.

When we now test we get a timeout:
[cid:image006.png@01D104D8.A4435C20]

Hopefully based on this information you can provide us with the alternative ip address which we should use to reach our Orion installation in the cloud if the Stockholm node has been decommissioned.

Many thanks in advance,

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image002.png@01D104D3.59661D50]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Hi,

I am sorry, but I am not authorized to change any account details (i.e. emails) regarding the Cloud Portal.

Recently we sent out a reply on the FIWARE lab re-organization mail (see below) by filling out a website form (see attachment).
Until now we haven't received feedback on our reply. Moreover, since this morning the Cloud Portal is not accessible anymore!

I have tried to reply by email to the only email given in the request, which to my knowledge was h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>.

I also have a limited view to see which resources on the Stockholm Node that might belong to your former collegue. Do you have either of user_id, tennant_id for resources at the Stockholm Node to help me identify you or your collegues?

Do you have a publik IP-address belonging to vm/vms on the Stockholm Node?

B.R.
Roland Elverljung
Stockholm Node

Dear Roland,
Dear FIWARE Lab Helpdesk team,

I'm Benjamin form the technical helpdesk of the FIWARE Accelerator FInish, which ChainPoint is part of. I don't think it has something to do with the user account, because they have the credentials and can log into the FIWARE Lab. They can use the Mashup functionalities, so this is working. The problem is, that they can not access the cloud part, probably because the Stockholm node is closed. As they can not access the cloud tab, I don't think it is not possible to get the user_id, tennant_id.
Is it possible based on the public IP (130.206.114.113) to identify the node and transfer it to another node? What is the migration plan for the resources on the Stockholm node to another node?

Kind regards,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com
I: www.europoolsystem.de

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Montag, 12. Oktober 2015 10:28
To: jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; Tjerk Verhagen
Subject: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello Roland,
Thanks for your email. Please find some additional information which might help you identify the Orion installation we had running at the Stockholm node.

Our ex-colleague configured these resources via the fiware lab portal:
[cid:image003.png@01D1050B.45536F10]

The username used to access the portal is: h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>

Our ex-colleague could then configure an instance of Orion and the PEP-Proxy by clicking on the Cloud menu option.
[cid:image004.png@01D1050B.45536F10]

I use the same credentials to log into the portal, however, for a while now, we have noticed that we cannot access the cloud section of the portal anymore, whilst previously it was possible to completely configure Orion and the PEP-Proxy:
[cid:image005.png@01D1050B.45536F10]

We had previously been testing the hosted Orion Context Broker via a public IP which my ex-colleague had been able to create in the portal. The ip-address is: 130.206.114.113 and we were getting responses from the context broker until around a couple of weeks ago.

When we now test we get a timeout:
[cid:image006.png@01D1050B.45536F10]

Hopefully based on this information you can provide us with the alternative ip address which we should use to reach our Orion installation in the cloud if the Stockholm node has been decommissioned.

Many thanks in advance,

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image008.png@01D1050B.45536F10]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Hi,

I am sorry, but I am not authorized to change any account details (i.e. emails) regarding the Cloud Portal.

Recently we sent out a reply on the FIWARE lab re-organization mail (see below) by filling out a website form (see attachment).
Until now we haven't received feedback on our reply. Moreover, since this morning the Cloud Portal is not accessible anymore!

I have tried to reply by email to the only email given in the request, which to my knowledge was h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>.

I also have a limited view to see which resources on the Stockholm Node that might belong to your former collegue. Do you have either of user_id, tennant_id for resources at the Stockholm Node to help me identify you or your collegues?

Do you have a publik IP-address belonging to vm/vms on the Stockholm Node?

B.R.
Roland Elverljung
Stockholm Node

Hi again,

The public IP 130.206.114.113 does not belong to the Stockholm Node.
This is also the reason why I cannot find your orion on the Stockholm Node.

I suspect that this publik IP belongs to the Node in Spain.
Please contact the staff at the Spain Node for further help.

B.R.
Roland Elverljung
Stockholm Node

Dear Spanish node team,

I am the FIWARE coach for FINISH. Could you kindly assist the ChainPoint team? They are one of the granted SMEs for this accelerator.

As a summary, they are trying to locate the Orion CB instance with IP 130.206.114.113 . Is this one of your IPs (see last comment from Stockholm node team) ?

Thanks in advance for your help,

ilknur

Dear Roland,

I am trying to re-assign this ticket to you, but the system somehow doesn't allow me.

I opened a new ticket for the missing Orion CB instance (HELP-4992), so we can focus this existing ticket to solve the cloud resources issue.

Could you help us with this? It seems the Chainpoint team still can't access their cloud resources. Does this have anything to do with the Stockholm node shutdown?

Thanks again for your help,

ilknur

Hi
User g.taylor@chainpoint.com has not any community account in any node. I guess this means all his resources have been deleted due to it. Being a basic user (as it is now), it is no possible to access to the Cloud and not have Cloud resources. Could you point me the FLUA ticket asking for a community account? Is it in Spain2?
Regards,
Henar

Dear Henar,

I am not able to locate the FLUA ticket, but you probably need to check it for the user name h.yildirim@chainpoint.com . This belonged to a colleague of theirs which had the community account I believe, but he left the company. Are you able to see any resources for this user?

Thanks,

ilknur

Dear Marcel,

The Spanish node team looked for community accounts for both h.yildirim@chainpoint.com and g.taylor@chainpoint.com , but they could not find any community accounts registered to either.

Do you know who (if anyone) in your organization has a community account?

Best regards,

ilknur

Hello,
The user account in question is: h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> and a request was certainly made for this user to be classified as a community user. Please could you check what has happened to this account.

Many thanks,

Geoff Taylor

Van: Help-Desk <jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>>
Verzonden: dinsdag 27 oktober 2015 11:16
Aan: Marcel Verstappen
Onderwerp: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hi
User g.taylor@chainpoint.com<g.taylor@chainpoint.com> has not any community account in any node. I guess this means all his resources have been deleted due to it. Being a basic user (as it is now), it is no possible to access to the Cloud and not have Cloud resources. Could you point me the FLUA ticket asking for a community account? Is it in Spain2?
Regards,
Henar
[cid:image002.jpg@01D110AE.A71DD880]

FW External User</secure/ViewProfile.jspa?name=fw.ext.user> created an issue

Help-Desk<https://jira.fiware.org/browse/HELP> / [extRequest] <https://jira.fiware.org/browse/HELP-4720> HELP-4720<https://jira.fiware.org/browse/HELP-4720>

[Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization<https://jira.fiware.org/browse/HELP-4720>

Issue Type:

[extRequest]extRequest

Assignee:

Henar Muñoz</secure/ViewProfile.jspa?name=henar>

Components:

FIWARE-LAB-HELP

Created:

08/Oct/15 10:37 AM

Priority:

[Blocker]Blocker

Reporter:

FW External User</secure/ViewProfile.jspa?name=fw.ext.user>

Status:

[Open]Open

Dear helpdesk,

Recently we sent out a reply on the FIWARE lab re-organization mail (see below) by filling out a website form (see attachment).
Until now we haven't received feedback on our reply. Moreover, since this morning the Cloud Portal is not accessible anymore!
Could you please send a prompt reply and make sure we are able to access the portal and our data again?

Thanks in advance.

Met vriendelijke groet / Mit freundlichen Grüßen / Kind regards / Cordialement,

Marcel Verstappen
[Logo ChainPoint_HRZ_RGB]
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0) 6 53 71 32 10

E-mail: m.verstappen@chainpoint.com<m.verstappen@chainpoint.comhttps://jira.fiware.org/images/icons/mail_small.gif<m.verstappen@chainpoint.com>>
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: no-reply@account.lab.fiware.org<no-reply@account.lab.fiware.orghttps://jira.fiware.org/images/icons/mail_small.gif<no-reply@account.lab.fiware.org>> no-reply@account.lab.fiware.orghttps://jira.fiware.org/images/icons/mail_small.gif<no-reply@account.lab.fiware.org>
Sent: 17 September 2015 10:46
Subject: [FIWARE Lab] FIWARE Lab re-organization

[Image removed by sender. FIWARE-Lab]

Dear FIWARE Lab Community user,

FIWARE is in a process of reorganisation in order to reinforce the offering to its user. In this process, as you might know, from 30 September 2015 some of the FIWARE Lab nodes will gradually discontinue their service provisioning.

Such nodes are:
Berlin
Stockholm
Waterford

If you are a community user hosted in any of these nodes and you wish to continue using FIWARE Lab, please fill in the the survey in the following link by 20 September: https://goo.gl/E2KUCn. Among other things in the survey you have to indicate the new node where you'd like to continue to use FIWARE Lab.
Your actual node, in collaboration with the new selected node, will follow up with you to support you in the migration according to your needs.

It is our intention to keep your effort at a very minimum in this migration process.

Apologising for any inconvenience thi s may cause you.

Best Regards,
The FIWARE Lab Team

-
You are receiving this message because you are a registered FIWARE Lab user<https://account.lab.fiware.org>. Should you wish to remove your account, you need to follow four simple steps:
1. Log on FIWARE Lab user<https://account.lab.fiware.org>
2. Click on the dropdown menu next to your user name (upper right corner)
3. Select "Settings"
4. Click on "Cancel account" and confirm.

2015 © FIWARE<http://www.fiware.org/>.

Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org<Fiware-lab-help@lists.fiware.org>) instead of the old one.

Dear Geoff and Marcel,

The node team did not find any community accounts for any of your email addresses, i.e. for h.yildirim@chainpoint.com or g.taylor@chainpoint.com

I searched in the ticketing system for community account requests from Chainpoint, only one I came across is FLUA-1273 . I am attaching a screenshot here, as you can see from the screenshot, it was submitted by g.taylor@chainpoint.com, but the request did not complete due to no response to the questions asked by the node team. So it seems, the community account was never completed for chainpoint.

This is probably why your resources disappeared, i.e. when your trial account expired.

Please let us know if there was any mistake, ie. for instance if you find any emails etc. from our ticketing system that confirms the approval of a community account, but currently we do not find any such requests other than the one I mentioned.

Looking forward to hearing back again from you.

Best regards,

ilknur

The screenshot from FLUA-1273 ( the ticket for the incomplete community account request)

Dear Ilknur,
Our ex-colleague, using the account name 'h.yildirim@chainpoint.com' started, I believe, with a trial account around the end of March 2015 / start of April 2015. During April, our ex-colleague received a pop-up prompt in the Fiware portal asking him to check a box on the user interface in order to move to a community account, which he did do. At that time we also sent an email to Harald Sundmaeker to confirm that our ex-colleague had done this.

Yesterday I looked into any email messages our ex-colleague may have received, and it appears that his account was downgraded around mid-September to a Basic account. The message he received is as follows:

Hello Hakan Yildirim!
Your FIWARE Lab account status has changed. Your new account status details are:
Current account type: basic
You are not allowed to use the cloud resources associated with your authorized organization anymore. If you want to continue to use it, please request a Community Account following the steps defined here.
Keep enjoying FIWARE Lab,
FIWARE Lab administrators.

If I read this email, it would appear that the cloud resources, including the infrastructure we had built on the cloud, such as a Context Broker installation and a PEP Proxy, can easily be brought live again if we simply request a community account once more. Would that be correct? If so, I assume we can very quickly resolve this matter, having all services restored as they were before mid-September.

Please could you confirm if this is the way to go to resolve the issues we are having? Please also note that my colleague, Marcel, will be out of the office for a few days, and won't be able to reply to mail, therefore please send any correspondence to myself.

Many thanks.

Best regards,

Geoff Taylor
[cid:image001.jpg@01D02A58.67DD7640]

<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Dear Ilknur,
I'm just wondering if the update I provided a couple of days ago (please see under) helped you towards resolving our situation. If there is any more information I can provide you to help move things along, please don't hesitate to ask. As previously stated, I am hoping we can simply re-request a community account in order to restore all services. Please could you confirm if this is the way to go?

Best regards,

Geoff Taylor
[cid:image001.jpg@01D02A58.67DD7640]

<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Dear Geoff,

My apologies for the delayed reply, I was out of office the last days of last week due to bank holidays.

Unfortunately, the period for basic account owners to request for a community account may be over. It seems that your resources have been purged, as there was no community request that was completed in this period. Do you know if a new request was filed after this email arrived in Hakan's inbox? I can't locate any new requests in our system. The first one that was submitted in July seems to have not completed , as no responses were received from the Chainpoint team to the lab team's questions about resources, etc.

In parallel, I am trying to get help from the Stockholm node team to see if we can resurrect any of your resources from backups, etc..

Kind regards,

ilknur

Dear Geoff,

My apologies for the delayed reply, I was out of office the last days of last week due to bank holidays.

Unfortunately, the period for basic account owners to request for a community account may be over. It seems that your resources have been purged, as there was no community request that was completed in this period. Do you know if a new request was filed after this email arrived in Hakan's inbox? I can't locate any new requests in our system. The first one that was submitted in July (see the attached screenshot) seems to have not completed , as no responses were received from the Chainpoint team to the lab team's questions about resources, etc.

In parallel, I am trying to get help from the Stockholm node team to see if we can resurrect any of your resources from backups, etc..

Kind regards,

ilknur

Dear Ilknur,

can you give me a short update on the status/progress of this issue? The ticket is closed, but issue is not solved - they can still not access the cloud resources. Is it somehow possible, that they can get again access to their data stored in the FIWARE Lab?

Thank you,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com
I: www.europoolsystem.de

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Freitag, 30. Oktober 2015 09:32
To: jira-help-desk@fi-ware.org
Cc: Geissler, Benjamin; Marcel Verstappen; johan.bremmer@wur.nl
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Ilknur,
I'm just wondering if the update I provided a couple of days ago (please see under) helped you towards resolving our situation. If there is any more information I can provide you to help move things along, please don't hesitate to ask. As previously stated, I am hoping we can simply re-request a community account in order to restore all services. Please could you confirm if this is the way to go?

Best regards,

Geoff Taylor
[cid:image001.jpg@01D02A58.67DD7640][cid:image001.jpg@01D11561.B35FB520]

[cid:image002.jpg@01D11561.B35FB520]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Dear Ilknur,
Thank you for this information, however the screenshot you sent applies to the account belonging to g.taylor@chainpoint.com. It is correct that we did not pursue things further with this particular account because, during that time, we'd managed to get everything running ok on Hakan's account in Fiware. We'd requested a community account for g.taylor@chainpoint.com as backup since Hakan was originally having problems registering some available public IPs via his account. Shortly after the request for g.taylor@chainpoint.com, we managed to get IPs secured for the Spain and Stockholm nodes via Hakan's account, so we focussed on continuing with that account instead. And it is precisely Hakan's account where we are now having issues. I am sure Hakan requested a community account upgrade because he showed me how he needed to check a checkbox in the account portal to make that request. Also we sent some details to Harald Sundmaeker at the time to confirm what we had done. If I log into Hakan's account on the portal, I can see a button which asks to request a Community Account - I expect that I see this since Hakan's account has been downgraded. Can't I just click that button to restore everything?

Please could you check what happened with Hakan's request to become a community account member instead of g.taylor@chainpoint.com? Hakan's account would be found under h.yildirim@chainpoint.com and I expect that he confirmed the request via the checkbox some time around mid April 2015.

Hope this helps.

Best regards,

Geoff Taylor

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone:  +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile:  +31 (0)610 53 45 40

E-mail:  g.taylor@chainpoint.com
Skype: geoffneiltaylor
Internet: www.chainpoint.com

Dear Geoff,

Unfortunately, clicking on the checkbox is not sufficient for making a community account request. All Fiware lab users were asked to click on the checkbox in April to confirm that they accept the terms and conditions.

In order to make a community account request however, the users need to follow a few more steps after accepting the terms and conditions via the checkbox you mentioned. i.e. they need to click on a button to request community account upgrade and fill in the form to start this request. You can see the exact steps that needs to be followed here: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_i_request_for_a_Community_Account_upgrade

I have searched again the ticketing system for a request by h.yildirim@chainpoint.com, but I can not see any requests with that email address. So I can think of two possibilities:

1) Perhaps Hakan may have just clicked on the checkbox for accepting the "terms and conditions", and did not follow the other steps to request a community account. Do you know if he filled in the request form to indicate the project and accelerator name, the type of resources required, etc.? Also, did he get any follow up emails from the JIRA System (from the approver of the request and the node team) to indicate that his request was accepted and that his resources were granted? My doubt is that his request did not actually go through, unless you can find some confirmation in his inbox from the FIWARE team indicating the approval of the community account upgrade request.

2) Another possibility I can think of is, perhaps did he submit a request with a different email address? i.e. with a gmail or yahoo address for instance ? maybe this is the reason we can not find the request when we search for h.yildirim@chainpoint.com.

Hope this helps,

Kind regards,

ilknur

Dear Benjamin,

The ticket was closed by the Spanish node team, as they could not find the community account for h.yildirim@chainpoint.com or g.taylor@chainpoint.com<g.taylor@chainpoint.com>.
I re-opened the ticket to see if we still can help the Chain point team somehow.

As a summary, we currently believe the Chainpoint team did not have a community account as their request was not completed (even though they thought they submitted one, they may not have followed all the steps necessary to make the request)

I am trying to verify this, as you can see from my most recent comments on the ticket this afternoon: https://jira.fiware.org/browse/HELP-4720.

In parallel, I am trying to see if the Stockholm team could help us if they have any backups, etc. to recover the Chainpoint data, but I am not very hopeful.

Best regards,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com
Sent: Monday, November 02, 2015 1:34 PM
To: jira-help-desk@fi-ware.org; Chulani, Ilknur
Cc: Marcel Verstappen; johan.bremmer@wur.nl; Sundmaeker@atb-bremen.de; 'Geoff Taylor'
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization
Importance: High

Dear Ilknur,

can you give me a short update on the status/progress of this issue? The ticket is closed, but issue is not solved – they can still not access the cloud resources. Is it somehow possible, that they can get again access to their data stored in the FIWARE Lab?

Thank you,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com<benjamin.geissler@europoolsystem.com>
I: www.europoolsystem.de<http://www.europoolsystem.de>

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Freitag, 30. Oktober 2015 09:32
To: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Geissler, Benjamin; Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Ilknur,
I’m just wondering if the update I provided a couple of days ago (please see under) helped you towards resolving our situation. If there is any more information I can provide you to help move things along, please don’t hesitate to ask. As previously stated, I am hoping we can simply re-request a community account in order to restore all services. Please could you confirm if this is the way to go?

Best regards,

Geoff Taylor
[cid:image001.jpg@01D02A58.67DD7640][cid:image001.jpg@01D11582.A065E860]

[cid:image002.jpg@01D11582.A065E860]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Hi
Please tell us what account should be upgrade to community. The account should exist in FIWARE lab, and we will provide to you community access.
Regards,
Henar

Dear Henar,

Thanks very much. I believe they need the community account for the user ids h.yildirim@chainpoint.com or g.taylor@chainpoint.com<g.taylor@chainpoint.com>.

In parallel,Roland from the Stockholm team is trying to locate their old resources, but can not do so as we don't know the tenant id for h.yildirim@chainpoint.com. I remember that the IDM team or some node teams had some tools to find the tenant id for a given user, are you familiar with this? Do you know how we can find the tenant id for h.yildirim@chainpoint.com on the Stockholm node?

Thanks,

ilknur

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image004.png@01D11619.C93B3870]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 02 November 2015 13:25
To: Geissler, Benjamin; jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; johan.bremmer@wur.nl; Sundmaeker@atb-bremen.de; Geoff Taylor
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Benjamin,

The ticket was closed by the Spanish node team, as they could not find the community account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> or g.taylor@chainpoint.com<g.taylor@chainpoint.com>.
I re-opened the ticket to see if we still can help the Chain point team somehow.

As a summary, we currently believe the Chainpoint team did not have a community account as their request was not completed (even though they thought they submitted one, they may not have followed all the steps necessary to make the request)

I am trying to verify this, as you can see from my most recent comments on the ticket this afternoon: https://jira.fiware.org/browse/HELP-4720.

In parallel, I am trying to see if the Stockholm team could help us if they have any backups, etc. to recover the Chainpoint data, but I am not very hopeful.

Best regards,

ilknur

From: Geissler, Benjamin Benjamin.Geissler@EuroPoolSystem.com
Sent: Monday, November 02, 2015 1:34 PM
To: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>; Chulani, Ilknur
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>; 'Geoff Taylor'
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization
Importance: High

Dear Ilknur,

can you give me a short update on the status/progress of this issue? The ticket is closed, but issue is not solved – they can still not access the cloud resources. Is it somehow possible, that they can get again access to their data stored in the FIWARE Lab?

Thank you,
Benjamin

Benjamin Geißler
Projects & Innovation

Euro Pool System International (Deutschland) GmbH Geschäftsführer:
Rosental 8 Dr. Kurt Jäger
D-53332 BORNHEIM Gert Johan Scheringa
Amtsgericht Bonn HRB 7874 Sven Seidler
T: +49 (0)2222 911352
F: +49 (0)2222 911399
M:+49 (0)177 4024992
E: benjamin.geissler@europoolsystem.com<benjamin.geissler@europoolsystem.com>
I: www.europoolsystem.de<http://www.europoolsystem.de>

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Freitag, 30. Oktober 2015 09:32
To: jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Geissler, Benjamin; Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Ilknur,
I’m just wondering if the update I provided a couple of days ago (please see under) helped you towards resolving our situation. If there is any more information I can provide you to help move things along, please don’t hesitate to ask. As previously stated, I am hoping we can simply re-request a community account in order to restore all services. Please could you confirm if this is the way to go?

Best regards,

Geoff Taylor
[cid:image001.jpg@01D02A58.67DD7640][cid:image001.jpg@01D11619.B0F1DFD0]

[cid:image002.jpg@01D11619.B0F1DFD0]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

Here the details about h.yildirim@chainpoint.com
---------------------------------------------------------------------------------+

---------------------------------------------------------------------------------+

---------------------------------------------------------------------------------+

Hi again
User h.yildirim@chainpoint.com has been upgraded into community.
Regards,
Henar

Thank you very much Henar,
I have a theoretical question. if h.yildirim had an account also on the Stockholm node, would it have been the same tenant id? or a different one?
Thanks,

ilknur

Hi,

Some new info from Stockholm2.
The tenant 00000000000000000000000000012735 has one instance/vm still left at the Stockholm2 Node.

But it is not the missing Orion CB.
Instead it is an image labeled as "MiWi-POI server (33ad276c-486c-41be-a0b5-4056ec0df1e9)".
This instance/vm is put in "suspended" mode.
It should be manageble by the tenant through the portal.

In order for the tenant to manage the left resources at the Stockholm2 node I have put the "Authorized regions:" for tenant 00000000000000000000000000012735 to be "Authorized regions: Stockholm2, Spain2".

B.R.
Roland Elverljung
Stockholm Node

Thank you very much Roland for your help.

Dear Henar,
Could you kindly double check if you still can not see any resources for this tenant on the Spanish node?

(As I understand from your reply in ticket HELP-4992, the resources for this user (including the Orion CB instance) on Spanish node is not existing any more due to account status, correct? )

Thanks again,

ilknur

Dear Geoff, Benjamin and all,

Just wanted to give you some updates on this issue, as some of you appear to be not getting notifications on updates to this ticket in JIRA.

1- Henar from the Spanish node looked for the Chainpoint Context Broker instance on the IP address you provided in a new ticket we opened: https://jira.fiware.org/browse/HELP-4992. As you can see from that ticket, they confirm that this IP belongs to their node, but it does not seem to be alive any more due to inactive account status.

Henar could not find any active community accounts for any members of the Chainpoint team, so she believes your resources and data on the Spanish node got purged during the clean-up of the basic accounts. They don’t seem to have any backups of the basic account users data, as they sent out many reminders to ask basic account holders to upgrade to the community account. But I will double check.

2 - On the other hand, Roland from the Stockholm node found an instance that belongs to the Chainpoint team, it seems to be a POI server. You can access it now through the cloud portal, when you login with h.yildirim’s credentials.

3- Henar upgraded the basic account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> to community status, so now you should be able to access the POI instance on the Stockholm node with this account. You can add other basic users (Geoff’s id for instance) to the cloud resources for h.yildirim using the cloud portal. Here are instructions on how to do it – again, this needs to be done after you log in with h.yildirim’s credentials: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F
4. We also checked in order to find community account requests from Chainpoint. We can only find the one submitted by Geoff on July, which was abandoned. We cannot locate any other request from the Chainpoint team in our database, which makes me think it was not submitted correctly. I added a comment about this to the ticket two days ago, but I have a feeling you have not received the notification about it either. I will forward to you it in another email now in case it helps.

If you need more details, please take a look at these two tickets in JIRA, they are publicly viewable:
https://jira.fiware.org/browse/HELP-4720
https://jira.fiware.org/browse/HELP-4992

I am sorry, this seems to be the situation. Please do not hesitate to let us know if you need more clarifications.

Kind regards,

ilknur

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Tuesday, November 03, 2015 11:27 AM
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; johan.bremmer@wur.nl; Sundmaeker@atb-bremen.de
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Dear Geoff, Benjamin and all,

Here is the comment I mentioned in the previous email Point 4 - I had added this to the JIRA ticket two days ago, but I believe the Chainpoint team may not have received the notification for it from JIRA, so I am copying it here again for your reference:

“Dear Geoff,
Unfortunately, clicking on the checkbox is not sufficient for making a community account request. All Fiware lab users were asked to click on the checkbox in April to confirm that they accept the terms and conditions.
In order to make a community account request however, the users need to follow a few more steps after accepting the terms and conditions via the checkbox you mentioned. i.e. they need to click on a button to request community account upgrade and fill in the form to start this request. You can see the exact steps that needs to be followed here: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_i_request_for_a_Community_Account_upgrade
I have searched again the ticketing system for a request by h.yildirim@chainpoint.com, but I can not see any requests with that email address. So I can think of two possibilities:
1) Perhaps Hakan may have just clicked on the checkbox for accepting the "terms and conditions", and did not follow the other steps to request a community account. Do you know if he filled in the request form to indicate the project and accelerator name, the type of resources required, etc.? Also, did he get any follow up emails from the JIRA System (from the approver of the request and the node team) to indicate that his request was accepted and that his resources were granted? My doubt is that his request did not actually go through, unless you can find some confirmation in his inbox from the FIWARE team indicating the approval of the community account upgrade request.
2) Another possibility I can think of is, perhaps did he submit a request with a different email address? i.e. with a gmail or yahoo address for instance ? maybe this is the reason we can not find the request when we search for h.yildirim@chainpoint.com.
Hope this helps,
Kind regards,
ilknur
”
It was in reply to Geoff’s inquiry about h.yildirim’s community account request:

“Dear Ilknur,

Thank you for this information, however the screenshot you sent applies to the account belonging to g.taylor@chainpoint.com. It is correct that we did not pursue things further with this particular account because, during that time, we'd managed to get everything running ok on Hakan's account in Fiware. We'd requested a community account for g.taylor@chainpoint.com as backup since Hakan was originally having problems registering some available public IPs via his account. Shortly after the request for g.taylor@chainpoint.com, we managed to get IPs secured for the Spain and Stockholm nodes via Hakan's account, so we focussed on continuing with that account instead. And it is precisely Hakan's account where we are now having issues. I am sure Hakan requested a community account upgrade because he showed me how he needed to check a checkbox in the account portal to make that request. Also we sent some details to Harald Sundmaeker at the time to confirm what we had done. If I log into Hakan's account on the portal, I can see a button which asks to request a Community Account - I expect that I see this since Hakan's account has been downgraded. Can't I just click that button to restore everything?

Please could you check what happened with Hakan's request to become a community account member instead of g.taylor@chainpoint.com? Hakan's account would be found under h.yildirim@chainpoint.com and I expect that he confirmed the request via the checkbox some time around mid April 2015.

Hope this helps.

Best regards,

Geoff Taylor”

Hope this clarifies things a bit.

Kind regards,

ilknur
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Dear all,

Thanks for the feedback on this. The very fact that we at least have access once more to the cloud resources is at least a step forward for us. Today we have been working on building a context broker installation from the ground up again on the Spain 2 node, since it appears the previously installed instance will never be recoverable. We have been building this installation on the account registered against h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>. Hopefully now that this account is confirmed to have been properly upgraded to a community account, we will not run into the problem again where we lose an installation of the context broker or the POI.

Despite our efforts to get everything running today on Spain 2 for a new instance of the context broker, we have run into some difficulties where we would like to ask for your advice / help. We have successfully managed to get an instance of Orion running, however we have been having real issues getting the PEP Proxy working. If I outline the steps we have taken today to get the PEP Proxy running, perhaps someone within the Fiware team might have some idea how to help us so that we can get fully back to the situation we previously had running on Spain 2.

We have installed the PEP Proxy on the same VM as Orion today, and we have done this by following these instructions:
https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/PEP_Proxy_-_Wilma_-_Installation_and_Administration_Guide

This is the configuration we have for the PEP Proxy:
[cid:image001.png@01D11710.B66B83B0]

And these are our security settings:
[cid:image002.png@01D11710.F95AD450]

[cid:image003.png@01D11710.F95AD450]

We have tried multiple ports for the PEP Proxy (80, 8080, 443), but no matter what we do we are getting no response from the PEP Proxy. It is just as if the PEP Proxy is either not listening on any of the ports, or that there is something being blocked by a firewall because we always get a response timeout when calling Orion via the PEP Proxy on something like port 80. We have tried with and without https enabled for the PEP Proxy and that also gives no response. If we directly try to hit Orion on port 1026, we get a response from Orion, so Orion is responding, but the PEP Proxy is not.

Here are the settings we have on the VM:
[cid:image003.png@01D11711.2B09A3F0]

We have pretty much run out of ideas about what could be wrong. Does anyone have any idea what we could try to get the PEP Proxy working with https enabled so that it correctly redirects request to Orion? We managed to have this running in the old installation, and we really can’t see what we’re doing wrong.

Many thanks for your assistance.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image006.png@01D1171A.92BD40C0]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 04 November 2015 10:25
To: Geoff Taylor; Geissler, Benjamin; jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; johan.bremmer@wur.nl; Sundmaeker@atb-bremen.de
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Geoff, Benjamin and all,

Just wanted to give you some updates on this issue, as some of you appear to be not getting notifications on updates to this ticket in JIRA.

1- Henar from the Spanish node looked for the Chainpoint Context Broker instance on the IP address you provided in a new ticket we opened: https://jira.fiware.org/browse/HELP-4992. As you can see from that ticket, they confirm that this IP belongs to their node, but it does not seem to be alive any more due to inactive account status.

Henar could not find any active community accounts for any members of the Chainpoint team, so she believes your resources and data on the Spanish node got purged during the clean-up of the basic accounts. They don’t seem to have any backups of the basic account users data, as they sent out many reminders to ask basic account holders to upgrade to the community account. But I will double check.

2 - On the other hand, Roland from the Stockholm node found an instance that belongs to the Chainpoint team, it seems to be a POI server. You can access it now through the cloud portal, when you login with h.yildirim’s credentials.

3- Henar upgraded the basic account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> to community status, so now you should be able to access the POI instance on the Stockholm node with this account. You can add other basic users (Geoff’s id for instance) to the cloud resources for h.yildirim using the cloud portal. Here are instructions on how to do it – again, this needs to be done after you log in with h.yildirim’s credentials: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F
4. We also checked in order to find community account requests from Chainpoint. We can only find the one submitted by Geoff on July, which was abandoned. We cannot locate any other request from the Chainpoint team in our database, which makes me think it was not submitted correctly. I added a comment about this to the ticket two days ago, but I have a feeling you have not received the notification about it either. I will forward to you it in another email now in case it helps.

If you need more details, please take a look at these two tickets in JIRA, they are publicly viewable:
https://jira.fiware.org/browse/HELP-4720
https://jira.fiware.org/browse/HELP-4992

I am sorry, this seems to be the situation. Please do not hesitate to let us know if you need more clarifications.

Kind regards,

ilknur

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Tuesday, November 03, 2015 11:27 AM
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Hi
Do you need more support from Spain team? Regarding problems with pep proxy, Alvaro Alonso can help.
Regards,
Henar

Hello all,
Good news. It seems that by flushing the IP table in Centos, we’ve been able to get the PEP Proxy now running as well. This means that until any further notice we don’t need any helpdesk assistance anymore and any current tickets can be closed. It also means that ChainPoint can now continue with their work in connection with Finish and Fi-ware. @Johan, this also means that an emergency call to discuss any further steps towards resolving our issues is longer needed in my opinion. I suggest that if we run into any other issues in the coming time, we simply contact either Benjamin or the helpdesk directly.

Many thanks to everyone for their help.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image006.png@01D117C7.039CE640]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Geoff Taylor
Sent: 04 November 2015 16:05
To: 'Chulani, Ilknur'; Geissler, Benjamin; jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; johan.bremmer@wur.nl; Sundmaeker@atb-bremen.de
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear all,

Thanks for the feedback on this. The very fact that we at least have access once more to the cloud resources is at least a step forward for us. Today we have been working on building a context broker installation from the ground up again on the Spain 2 node, since it appears the previously installed instance will never be recoverable. We have been building this installation on the account registered against h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>. Hopefully now that this account is confirmed to have been properly upgraded to a community account, we will not run into the problem again where we lose an installation of the context broker or the POI.

Despite our efforts to get everything running today on Spain 2 for a new instance of the context broker, we have run into some difficulties where we would like to ask for your advice / help. We have successfully managed to get an instance of Orion running, however we have been having real issues getting the PEP Proxy working. If I outline the steps we have taken today to get the PEP Proxy running, perhaps someone within the Fiware team might have some idea how to help us so that we can get fully back to the situation we previously had running on Spain 2.

We have installed the PEP Proxy on the same VM as Orion today, and we have done this by following these instructions:
https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/PEP_Proxy_-_Wilma_-_Installation_and_Administration_Guide

This is the configuration we have for the PEP Proxy:
[cid:image001.png@01D11710.B66B83B0]

And these are our security settings:
[cid:image002.png@01D11710.F95AD450]

[cid:image003.png@01D11710.F95AD450]

We have tried multiple ports for the PEP Proxy (80, 8080, 443), but no matter what we do we are getting no response from the PEP Proxy. It is just as if the PEP Proxy is either not listening on any of the ports, or that there is something being blocked by a firewall because we always get a response timeout when calling Orion via the PEP Proxy on something like port 80. We have tried with and without https enabled for the PEP Proxy and that also gives no response. If we directly try to hit Orion on port 1026, we get a response from Orion, so Orion is responding, but the PEP Proxy is not.

Here are the settings we have on the VM:
[cid:image003.png@01D11711.2B09A3F0]

We have pretty much run out of ideas about what could be wrong. Does anyone have any idea what we could try to get the PEP Proxy working with https enabled so that it correctly redirects request to Orion? We managed to have this running in the old installation, and we really can’t see what we’re doing wrong.

Many thanks for your assistance.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image006.png@01D117C7.039CE640]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 04 November 2015 10:25
To: Geoff Taylor; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Geoff, Benjamin and all,

Just wanted to give you some updates on this issue, as some of you appear to be not getting notifications on updates to this ticket in JIRA.

1- Henar from the Spanish node looked for the Chainpoint Context Broker instance on the IP address you provided in a new ticket we opened: https://jira.fiware.org/browse/HELP-4992. As you can see from that ticket, they confirm that this IP belongs to their node, but it does not seem to be alive any more due to inactive account status.

Henar could not find any active community accounts for any members of the Chainpoint team, so she believes your resources and data on the Spanish node got purged during the clean-up of the basic accounts. They don’t seem to have any backups of the basic account users data, as they sent out many reminders to ask basic account holders to upgrade to the community account. But I will double check.

2 - On the other hand, Roland from the Stockholm node found an instance that belongs to the Chainpoint team, it seems to be a POI server. You can access it now through the cloud portal, when you login with h.yildirim’s credentials.

3- Henar upgraded the basic account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> to community status, so now you should be able to access the POI instance on the Stockholm node with this account. You can add other basic users (Geoff’s id for instance) to the cloud resources for h.yildirim using the cloud portal. Here are instructions on how to do it – again, this needs to be done after you log in with h.yildirim’s credentials: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F
4. We also checked in order to find community account requests from Chainpoint. We can only find the one submitted by Geoff on July, which was abandoned. We cannot locate any other request from the Chainpoint team in our database, which makes me think it was not submitted correctly. I added a comment about this to the ticket two days ago, but I have a feeling you have not received the notification about it either. I will forward to you it in another email now in case it helps.

If you need more details, please take a look at these two tickets in JIRA, they are publicly viewable:
https://jira.fiware.org/browse/HELP-4720
https://jira.fiware.org/browse/HELP-4992

I am sorry, this seems to be the situation. Please do not hesitate to let us know if you need more clarifications.

Kind regards,

ilknur

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Tuesday, November 03, 2015 11:27 AM
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Dear Geoff,

Glad to hear things are working out now. May I humbly suggest a couple of things to avoid future problems:

1- migrate your instance of POI server instance to the Spain node as the Stockholm node is decommissioned. It will disappear again when the node is completely shut down.You can get help from the Stockholm or Spain node team if you are not sure how to do the migration.

2- make sure to monitor the inbox of h.yildirim closely (including the SPAM box), in order to not miss any notices about Fiware Lab, the nodes, the community account etc.. If you do not think this is possible, than I may suggest applying for a new community account for your own id, then I can approve it quickly. Then the downside would be you would have to restart with the work you already have done, i.e. create the POI and PEP proxy instances, etc.

Hope this helps.

Kind regards,

ilknur

Hello again all,
Just to clarify, I meant that the emergency call is NO longer needed. My apologies for any confusion.

Best regards,
Geoff

From: Geoff Taylor
Sent: 05 November 2015 12:40
To: 'Chulani, Ilknur'; 'Geissler, Benjamin'; 'jira-help-desk@fi-ware.org'
Cc: Marcel Verstappen; 'johan.bremmer@wur.nl'; 'Sundmaeker@atb-bremen.de'
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
Good news. It seems that by flushing the IP table in Centos, we’ve been able to get the PEP Proxy now running as well. This means that until any further notice we don’t need any helpdesk assistance anymore and any current tickets can be closed. It also means that ChainPoint can now continue with their work in connection with Finish and Fi-ware. @Johan, this also means that an emergency call to discuss any further steps towards resolving our issues is longer needed in my opinion. I suggest that if we run into any other issues in the coming time, we simply contact either Benjamin or the helpdesk directly.

Many thanks to everyone for their help.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image002.png@01D117CD.93F50D20]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Geoff Taylor
Sent: 04 November 2015 16:05
To: 'Chulani, Ilknur'; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear all,

Thanks for the feedback on this. The very fact that we at least have access once more to the cloud resources is at least a step forward for us. Today we have been working on building a context broker installation from the ground up again on the Spain 2 node, since it appears the previously installed instance will never be recoverable. We have been building this installation on the account registered against h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>. Hopefully now that this account is confirmed to have been properly upgraded to a community account, we will not run into the problem again where we lose an installation of the context broker or the POI.

Despite our efforts to get everything running today on Spain 2 for a new instance of the context broker, we have run into some difficulties where we would like to ask for your advice / help. We have successfully managed to get an instance of Orion running, however we have been having real issues getting the PEP Proxy working. If I outline the steps we have taken today to get the PEP Proxy running, perhaps someone within the Fiware team might have some idea how to help us so that we can get fully back to the situation we previously had running on Spain 2.

We have installed the PEP Proxy on the same VM as Orion today, and we have done this by following these instructions:
https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/PEP_Proxy_-_Wilma_-_Installation_and_Administration_Guide

This is the configuration we have for the PEP Proxy:
[cid:image001.png@01D11710.B66B83B0]

And these are our security settings:
[cid:image002.png@01D11710.F95AD450]

[cid:image003.png@01D11710.F95AD450]

We have tried multiple ports for the PEP Proxy (80, 8080, 443), but no matter what we do we are getting no response from the PEP Proxy. It is just as if the PEP Proxy is either not listening on any of the ports, or that there is something being blocked by a firewall because we always get a response timeout when calling Orion via the PEP Proxy on something like port 80. We have tried with and without https enabled for the PEP Proxy and that also gives no response. If we directly try to hit Orion on port 1026, we get a response from Orion, so Orion is responding, but the PEP Proxy is not.

Here are the settings we have on the VM:
[cid:image003.png@01D11711.2B09A3F0]

We have pretty much run out of ideas about what could be wrong. Does anyone have any idea what we could try to get the PEP Proxy working with https enabled so that it correctly redirects request to Orion? We managed to have this running in the old installation, and we really can’t see what we’re doing wrong.

Many thanks for your assistance.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image002.png@01D117CD.93F50D20]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 04 November 2015 10:25
To: Geoff Taylor; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Geoff, Benjamin and all,

Just wanted to give you some updates on this issue, as some of you appear to be not getting notifications on updates to this ticket in JIRA.

1- Henar from the Spanish node looked for the Chainpoint Context Broker instance on the IP address you provided in a new ticket we opened: https://jira.fiware.org/browse/HELP-4992. As you can see from that ticket, they confirm that this IP belongs to their node, but it does not seem to be alive any more due to inactive account status.

Henar could not find any active community accounts for any members of the Chainpoint team, so she believes your resources and data on the Spanish node got purged during the clean-up of the basic accounts. They don’t seem to have any backups of the basic account users data, as they sent out many reminders to ask basic account holders to upgrade to the community account. But I will double check.

2 - On the other hand, Roland from the Stockholm node found an instance that belongs to the Chainpoint team, it seems to be a POI server. You can access it now through the cloud portal, when you login with h.yildirim’s credentials.

3- Henar upgraded the basic account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> to community status, so now you should be able to access the POI instance on the Stockholm node with this account. You can add other basic users (Geoff’s id for instance) to the cloud resources for h.yildirim using the cloud portal. Here are instructions on how to do it – again, this needs to be done after you log in with h.yildirim’s credentials: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F
4. We also checked in order to find community account requests from Chainpoint. We can only find the one submitted by Geoff on July, which was abandoned. We cannot locate any other request from the Chainpoint team in our database, which makes me think it was not submitted correctly. I added a comment about this to the ticket two days ago, but I have a feeling you have not received the notification about it either. I will forward to you it in another email now in case it helps.

If you need more details, please take a look at these two tickets in JIRA, they are publicly viewable:
https://jira.fiware.org/browse/HELP-4720
https://jira.fiware.org/browse/HELP-4992

I am sorry, this seems to be the situation. Please do not hesitate to let us know if you need more clarifications.

Kind regards,

ilknur

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Tuesday, November 03, 2015 11:27 AM
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz.

This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted.

Dear Geoff,

Thanks for this good news! Let’s skip the telco.

Best regards,

Johan

From: Geoff Taylor g.taylor@chainpoint.com
Sent: donderdag 5 november 2015 12:39
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org
Cc: Marcel Verstappen; Bremmer, Johan; Sundmaeker@atb-bremen.de
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
Good news. It seems that by flushing the IP table in Centos, we’ve been able to get the PEP Proxy now running as well. This means that until any further notice we don’t need any helpdesk assistance anymore and any current tickets can be closed. It also means that ChainPoint can now continue with their work in connection with Finish and Fi-ware. @Johan, this also means that an emergency call to discuss any further steps towards resolving our issues is longer needed in my opinion. I suggest that if we run into any other issues in the coming time, we simply contact either Benjamin or the helpdesk directly.

Many thanks to everyone for their help.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image002.png@01D117CF.2F8B1C10]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Geoff Taylor
Sent: 04 November 2015 16:05
To: 'Chulani, Ilknur'; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear all,

Thanks for the feedback on this. The very fact that we at least have access once more to the cloud resources is at least a step forward for us. Today we have been working on building a context broker installation from the ground up again on the Spain 2 node, since it appears the previously installed instance will never be recoverable. We have been building this installation on the account registered against h.yildirim@chainpoint.com<h.yildirim@chainpoint.com>. Hopefully now that this account is confirmed to have been properly upgraded to a community account, we will not run into the problem again where we lose an installation of the context broker or the POI.

Despite our efforts to get everything running today on Spain 2 for a new instance of the context broker, we have run into some difficulties where we would like to ask for your advice / help. We have successfully managed to get an instance of Orion running, however we have been having real issues getting the PEP Proxy working. If I outline the steps we have taken today to get the PEP Proxy running, perhaps someone within the Fiware team might have some idea how to help us so that we can get fully back to the situation we previously had running on Spain 2.

We have installed the PEP Proxy on the same VM as Orion today, and we have done this by following these instructions:
https://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/PEP_Proxy_-_Wilma_-_Installation_and_Administration_Guide

This is the configuration we have for the PEP Proxy:
[cid:image001.png@01D11710.B66B83B0]

And these are our security settings:
[cid:image002.png@01D11710.F95AD450]

[cid:image003.png@01D11710.F95AD450]

We have tried multiple ports for the PEP Proxy (80, 8080, 443), but no matter what we do we are getting no response from the PEP Proxy. It is just as if the PEP Proxy is either not listening on any of the ports, or that there is something being blocked by a firewall because we always get a response timeout when calling Orion via the PEP Proxy on something like port 80. We have tried with and without https enabled for the PEP Proxy and that also gives no response. If we directly try to hit Orion on port 1026, we get a response from Orion, so Orion is responding, but the PEP Proxy is not.

Here are the settings we have on the VM:
[cid:image003.png@01D11711.2B09A3F0]

We have pretty much run out of ideas about what could be wrong. Does anyone have any idea what we could try to get the PEP Proxy working with https enabled so that it correctly redirects request to Orion? We managed to have this running in the old installation, and we really can’t see what we’re doing wrong.

Many thanks for your assistance.

Best regards,

Geoff Taylor
[cid:image002.jpg@01CFD260.005E09D0]

[cid:image002.png@01D117CF.2F8B1C10]<http://info.chainpoint.com/textile-supply-chain?=mailbanner>

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone: +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile: +31 (0)610 53 45 40

E-mail: g.taylor@chainpoint.com<g.taylor@chainpoint.com>
Skype: geoffneiltaylor
Internet: www.chainpoint.com<http://www.chainpoint.com/>

From: Chulani, Ilknur ilknur.chulani@atos.net
Sent: 04 November 2015 10:25
To: Geoff Taylor; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Dear Geoff, Benjamin and all,

Just wanted to give you some updates on this issue, as some of you appear to be not getting notifications on updates to this ticket in JIRA.

1- Henar from the Spanish node looked for the Chainpoint Context Broker instance on the IP address you provided in a new ticket we opened: https://jira.fiware.org/browse/HELP-4992. As you can see from that ticket, they confirm that this IP belongs to their node, but it does not seem to be alive any more due to inactive account status.

Henar could not find any active community accounts for any members of the Chainpoint team, so she believes your resources and data on the Spanish node got purged during the clean-up of the basic accounts. They don’t seem to have any backups of the basic account users data, as they sent out many reminders to ask basic account holders to upgrade to the community account. But I will double check.

2 - On the other hand, Roland from the Stockholm node found an instance that belongs to the Chainpoint team, it seems to be a POI server. You can access it now through the cloud portal, when you login with h.yildirim’s credentials.

3- Henar upgraded the basic account for h.yildirim@chainpoint.com<h.yildirim@chainpoint.com> to community status, so now you should be able to access the POI instance on the Stockholm node with this account. You can add other basic users (Geoff’s id for instance) to the cloud resources for h.yildirim using the cloud portal. Here are instructions on how to do it – again, this needs to be done after you log in with h.yildirim’s credentials: http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_authorize_other_users_to_use_my_cloud_resources.3F
4. We also checked in order to find community account requests from Chainpoint. We can only find the one submitted by Geoff on July, which was abandoned. We cannot locate any other request from the Chainpoint team in our database, which makes me think it was not submitted correctly. I added a comment about this to the ticket two days ago, but I have a feeling you have not received the notification about it either. I will forward to you it in another email now in case it helps.

If you need more details, please take a look at these two tickets in JIRA, they are publicly viewable:
https://jira.fiware.org/browse/HELP-4720
https://jira.fiware.org/browse/HELP-4992

I am sorry, this seems to be the situation. Please do not hesitate to let us know if you need more clarifications.

Kind regards,

ilknur

From: Geoff Taylor g.taylor@chainpoint.com
Sent: Tuesday, November 03, 2015 11:27 AM
To: Chulani, Ilknur; Geissler, Benjamin; jira-help-desk@fi-ware.org<jira-help-desk@fi-ware.org>
Cc: Marcel Verstappen; johan.bremmer@wur.nl<johan.bremmer@wur.nl>; Sundmaeker@atb-bremen.de<Sundmaeker@atb-bremen.de>
Subject: RE: [FI-WARE-JIRA] (HELP-4720) [Fiware-lab-help] FW: [FIWARE Lab] FIWARE Lab re-organization

Hello all,
One thing I remember from the comments from Stockholm is that they suspected that the Context Broker we are now missing was running at the Spanish node due to the ip address we had mentioned. As a reminder, the ip address is: 130.206.114.113.

Best regards,

Geoff Taylor
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Hello Ilknur,
Thanks for the advice. Regarding the transfer of the POI, we would definitely appreciate some assistance. Is this something the Fiware team can easily migrate on our behalf and simply present us with a new ip address after the migration, or would it specifically need ChainPoint's involvement? If so, would the Fiware team be able to provide us with written instructions detailing the steps we need to take?

Many thanks in advance of your reply.

Best regards,

Geoff Taylor

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone:  +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile:  +31 (0)610 53 45 40

E-mail:  g.taylor@chainpoint.com
Skype: geoffneiltaylor
Internet: www.chainpoint.com

Dear Roland and Henar,

Would you be able to provide some guidance to Geoff and his team for the migration of their instance from the Stockholm2 node to the Spain2 node?

Btw, is this something the nodes team do automatically? or do we have some documentation we can share with the Chainpoint team?

As a reminder, here are the details:
Community account: h.yildirim@chainpoint.com
The tenant id on Stockholm2: 00000000000000000000000000012735
Image labeled as "MiWi-POI server (33ad276c-486c-41be-a0b5-4056ec0df1e9)".

I am guessing the new CB and the PEP proxy is on the Spain2 node, but you can probably double check those as well incase they are also created on Stockholm by mistake.

Thanks again for your help. We can create a new ticket for the migration if
you think that would be better.

Best regards,

ilknur

Hi everyone,

I can confirm that the new CB and PEP Proxy are running on an instance at Spain 2:

[cid:image001.png@01D11883.6A7749C0]

Hope this helps.

Best regards,

Geoff

Dear Henar,

I re-opened the ticket, as there is still a pending action from our side. As noted in my comment on Friday, the SME needs help migrating a POI instance from Stockholm2 node to Spain 2 node. (Btw, they also had CB and PEP proxy instances, but it seems these are already on Spain node, but they still need to migrate the POI instance from Stockholm to Spain.)

Here are the details again for your convenience:

Community account: h.yildirim@chainpoint.com
The tenant id on Stockholm2: 00000000000000000000000000012735
Image labeled as "MiWi-POI server (33ad276c-486c-41be-a0b5-4056ec0df1e9)".

Would you be able to provide some guidance to Geoff and his team for this migration? Is this something the nodes team do automatically? or do we have some documentation we can share with the Chainpoint team?

Thanks again for all your help.

Best regards,

ilknur

Hi
Sorry, but we don't provide mechanism to migrate VMs or private images among regions. The user should have to deploy a new VM and install everything is needed.
Regards,
Henar

Hi all,
Is there by any chance an update on how things are going with migrating the POI? If it's something ChainPoint should be doing themselves, please do send some guidance.

Many thanks,

Geoff Taylor

ChainPoint
Kroonpark 10 6831 GV ARNHEM (NL)
Bundeskanzlerplatz 2-10 53113 BONN (D)
29 rue Romain Rolland 44100 NANTES (F)

Telephone:  +31 (0) 26 845 3650
Support line: +31 (0) 26 845 3655
Mobile:  +31 (0)610 53 45 40

E-mail:  g.taylor@chainpoint.com
Skype: geoffneiltaylor
Internet: www.chainpoint.com

Dear Geoff,

We are trying to reach the Stockholm team to ask their help create a snapshot of your instance and pass it to the Spanish node team.

Best regards,

ilknur

Thanks for the update, Ilknur.

As commented by mail:
This is something any user can do by themselves. The procedure is quite easy, let me explain:

You could use an Ubuntu 14.04 in order to do this (An small or medium instance in the Spain2 node will do the trick)

1# Install the packages we'll need:
sudo apt-get update && sudo apt-get -y upgrade
sudo apt-get install -y libguestfs-tools python-glanceclient

The installation of libguestfs-tools asks for 2 things. Both should be answered "yes"

2# Create you environment variables:
export OS_USERNAME="youremail@example.com"
export OS_TENANT_ID="000000000000000000000000000xxxxx"
export OS_REGION_NAME=Stockholm2
export OS_AUTH_URL=http://130.206.84.8:4730/v2.0
export OS_PASSWORD=whateveryoupasswordis

3# Download your image...
glance image-list
.... <image-list so, select your ID>
glance image-download --file <my_file_image_in_my_host> --progress <the_image_id>

4# Prepare the image to work properly in the cloud:
virt-sysprep -a <my_file_image_in_my_host>

5# Change the region and upload the image:
export OS_REGION_NAME=Spain2
glance image-create --is-public false --disk-format qcow2 --container-format bare \
--name <the_name_of_the_image> --file <my_file_image_in_my_host> --progress

If you want to, you can safely delete your Ubuntu 14.04 VM.

Now, you'll be able to create an instance from your new_image — Please Don't delete your image from Spain2 before deleting all your VMs instanciated from the image.

Dear Geoff,

The Stockholm node team has created a snapshot of your “POI” image. I will forward you separately the email from Roland for details on how to access this snapshot.

Later on you need to follow the instructions from Henar (i.e. in the comment she added on the ticket few mins ago) to be able to download this image and resurrect it on the Spanish node.

Hope this helps.

Best regards,

ilknur