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  1. Help-Desk
  2. HELP-3512

FIWARE.Request.Lab.Karlskrona.Papadopoulos.

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear Support,

          Earlier today we stumbled upon a malfunction through SSH-connection for one of our Instances on the "Karlskrona2"-Region.

          However, it is possible to view through VNC.

          But we would like to keep our connection to the instance through SSH with our Private Key, one of your colleagues provided us.

          Can you check on this issue and if possible resolve it, so we can reconnect asap and update our changes to be able to do various of tests?

          For information about the instance, please find following attachment "INFO.PNG".

          It's a snip of the FIWARE Cloud Portal, with an overview and info of the "broken" Instance.

          I hope this provides you enough information to resolve the issue.

          Feel free to contact me if more information is needed.

          Kind Regards,

          Michaël Ambrosi

          Tel.:+352 621 682 475

          michael.ambrosi@themarketstrust.com

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Michael Ambrosi <michael.ambrosi@themarketstrust.com>]

            Activity

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            aristi Aristi Galani (Inactive) added a comment -

            Dear Michael

            We forwarded your request to Karlskrona helpdesk team in order to provide
            detailed help.

            Kind regards
            IWAVE team, on behalf of helpdesk team

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            aristi Aristi Galani (Inactive) added a comment - Dear Michael We forwarded your request to Karlskrona helpdesk team in order to provide detailed help. Kind regards IWAVE team, on behalf of helpdesk team _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
            Permalink
            aristi Aristi Galani (Inactive) added a comment -

            Dear Michael

            We forwarded your request to Karlskrona helpdesk team in order to provide
            detailed help.

            Kind regards
            IWAVE team, on behalf of helpdesk team

            _______________________________________________
            Fiware-lab-help mailing list
            Fiware-lab-help@lists.fi-ware.org
            https://lists.fi-ware.org/listinfo/fiware-lab-help

            Show
            aristi Aristi Galani (Inactive) added a comment - Dear Michael We forwarded your request to Karlskrona helpdesk team in order to provide detailed help. Kind regards IWAVE team, on behalf of helpdesk team _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
            Hide
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            BTH Karlskrona Node Helpdesk added a comment -

            Hej,
            sorry for the massive delay. Could you verify that your Cloud network is working properly..i.e. that you have a router that i attached to your TM Netork, and that your VM can communicate with it. If you do not have that, you may need to setup a new network+router, and launch the VM there (snapshot from current VM).

            Show
            BTH Karlskrona Node Helpdesk added a comment - Hej, sorry for the massive delay. Could you verify that your Cloud network is working properly..i.e. that you have a router that i attached to your TM Netork, and that your VM can communicate with it. If you do not have that, you may need to setup a new network+router, and launch the VM there (snapshot from current VM).
            Hide
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            BTH Karlskrona Node Helpdesk added a comment -

            No feedback received since August 10, closing.

            Show
            BTH Karlskrona Node Helpdesk added a comment - No feedback received since August 10, closing.
            Hide
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            BTH Karlskrona Node Helpdesk added a comment -

            Is your issue still valid?

            Show
            BTH Karlskrona Node Helpdesk added a comment - Is your issue still valid?
            Hide
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            fw.ext.user FW External User added a comment -

            Hello, support.

            Thank you for your answer.

            The connection is up for my colleague, so no worries.

            You can close the ticket.

            Have a nice day & kind regards,

            Michaël Ambrosi
            Tel.:+352 621 682 475
            michael.ambrosi@themarketstrust.com

            Show
            fw.ext.user FW External User added a comment - Hello, support. Thank you for your answer. The connection is up for my colleague, so no worries. You can close the ticket. Have a nice day & kind regards, Michaël Ambrosi Tel.:+352 621 682 475 michael.ambrosi@themarketstrust.com
            Hide
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            BTH Karlskrona Node Helpdesk added a comment -

            Great, will close it. Sorry for the delay, not used to the 'ticket' system..

            Show
            BTH Karlskrona Node Helpdesk added a comment - Great, will close it. Sorry for the delay, not used to the 'ticket' system..

              People

              • Assignee:
                BTH Karlskrona Node Helpdesk
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: