Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-3282

FIWARE.Request.Lab.Volos.SSH key login problem.

    Details

    • Type: extRequest
    • Status: Closed
    • Priority: Major
    • Resolution: Done
    • Fix Version/s: 2021
    • Component/s: FIWARE-LAB-HELP
    • Labels:
      None

      Description

      Dear sir/madam,

      After I got community status, my instance (everything was set up) on Volos
      node was deleted. But that is not my biggest problem. I tried to run new
      instance but I didn't manage to login using SSH. I tried to generate new
      keypair, to delete instance and create the new one; I tried to login with
      PEM file from Linux as well as with PPK from Windows, but every time, it
      refuse the key file and ask me for root password.

      Can you help me somehow?
      Thank you in advanced!

      Best Regards,
      Vladan Minic

      _______________________________________________
      Fiware-lab-help mailing list
      Fiware-lab-help@lists.fi-ware.org
      https://lists.fi-ware.org/listinfo/fiware-lab-help

      [Created via e-mail received from: Vladan Minic <vladan.minic.ns@gmail.com>]

        Issue Links

          Activity

          Hide
          Ioannis Ioannis Igoumenos (Inactive) added a comment -

          Hi Marco,
          no i did not send him the email to his personal account. I will do it asap.

          Thank you for the tip!

          Best regards,
          Ioannis Igoumenos

          2015-06-19 13:32 GMT+03:00 Marco Cipriani (JIRA) <jira-help-desk@fi-ware.org

          *Ioannis Igoumenos*Research Scientist, University of Thessaly

          phone:+30-2421306070, ext: 405

          E-mail: ioigoume@uth.gr <ioigoume@gmail.com>

          Show
          Ioannis Ioannis Igoumenos (Inactive) added a comment - Hi Marco, no i did not send him the email to his personal account. I will do it asap. Thank you for the tip! Best regards, Ioannis Igoumenos 2015-06-19 13:32 GMT+03:00 Marco Cipriani (JIRA) <jira-help-desk@fi-ware.org – *Ioannis Igoumenos*Research Scientist, University of Thessaly phone:+30-2421306070, ext: 405 E-mail: ioigoume@uth.gr <ioigoume@gmail.com>
          Hide
          fw.ext.user FW External User added a comment -

          Dear Marco,

          just to inform you that Volos node helped me with my SSH problem.

          I have one more question for you:
          In project proposal we wrote this: "All other data such as 3rd parity
          related videos and documentation will be hosted using Object Storage SE and
          retrieval of data will be done using APIs."
          BUT there is no Object Storage on Volos node. There is only Volumes. During
          the proposal writing there was no Volumes on Spain node...
          Does Volumes use API and is there any tutorial for it, and, what is more
          important, are we allowed to use Volumes instead of Object Storage, because
          it was not written in project proposal?

          Thank you!

          Best Regards,
          Vladan Minić

          пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com> је

          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fi-ware.org
          https://lists.fi-ware.org/listinfo/fiware-lab-help

          Show
          fw.ext.user FW External User added a comment - Dear Marco, just to inform you that Volos node helped me with my SSH problem. I have one more question for you: In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs." BUT there is no Object Storage on Volos node. There is only Volumes. During the proposal writing there was no Volumes on Spain node... Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal? Thank you! Best Regards, Vladan Minić пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com> је _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help
          Hide
          marcocipriani Marco Cipriani added a comment -

          Dear Vladan,
          I’m sorry, but you have to send a new request by email to the list fiware-lab-help@lists.fiware.org (with a new subject and without adding me as recipient). In this way you'll create a new ticket, and this is essential to properly handle your help request through our trouble ticketing system.
          Thank you for your understanding.

          BR
          Marco

          Da: Vladan Minic vladan.minic.ns@gmail.com
          Inviato: lunedì 22 giugno 2015 13:39
          A: Cipriani Marco
          Cc: fiware-lab-help@lists.fi-ware.eu
          Oggetto: Re: [Fiware-lab-help] SSH key login problem

          Dear Marco,
          just to inform you that Volos node helped me with my SSH problem.

          I have one more question for you:
          In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs."
          BUT there is no Object Storage on Volos node. There is only Volumes. During the proposal writing there was no Volumes on Spain node...
          Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal?

          Thank you!

          Best Regards,
          Vladan Minić

          пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
          Ok, thank you very much!

          BR,
          Vladan

          пет, 19. јун 2015. у 11.35 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
          Dear Vladan,
          I sent a reminder to the Volos team and they have just replied they will solve your problem soon.

          BR
          Marco

          Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com>
          Inviato: venerdì 19 giugno 2015 10:46

          A: Cipriani Marco
          Cc: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
          Oggetto: Re: [Fiware-lab-help] SSH key login problem

          Dear Marco,

          is there any chance to migrate my account to another Node? There is still no sign from Volos node, and the rest of the team are waiting fo me.

          Thank you!

          Regards,
          Vladan

          сре, 17. јун 2015. у 10.57 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
          Dear Vladan,
          we apologize for the inconvenience.
          The Volos team will get in touch with you ASAP.

          Best regards
          Marco

          Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com>
          Inviato: mercoledì 17 giugno 2015 06:55
          A: Cipriani Marco
          Cc: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
          Oggetto: Re: [Fiware-lab-help] SSH key login problem

          Dear Marco,
          I didn't got any response from Volos node, and I still have the same problem. What should I do? Time is passing, and I need to setup enablers...
          Thank you!

          Regards,
          Vladan

          чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
          Dear Marco,

          thank you so much for your quick response.

          Here are the project details:
          Info: Connected to project vladan-minic cloud (ID 00000000000000000000000000005872)

          Regards,
          Vladan

          чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
          Dear Vladan,
          I’m sorry for the inconvenience.
          I did some test and I got the same issue on Volos node.
          In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
          Meanwhile, I’m going to forward your request to the Volos support team.

          Best regards
          Marco

          Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org<mailto:fiware-lab-help-bounces@lists.fi-ware.org> Per conto di Vladan Minic
          Inviato: giovedì 11 giugno 2015 10:31
          A: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
          Oggetto: [Fiware-lab-help] SSH key login problem

          Dear sir/madam,

          After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password.

          Can you help me somehow?
          Thank you in advanced!

          Best Regards,
          Vladan Minic
          Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

          This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

          Rispetta l'ambiente. Non stampare questa mail se non è necessario.

          Show
          marcocipriani Marco Cipriani added a comment - Dear Vladan, I’m sorry, but you have to send a new request by email to the list fiware-lab-help@lists.fiware.org (with a new subject and without adding me as recipient). In this way you'll create a new ticket, and this is essential to properly handle your help request through our trouble ticketing system. Thank you for your understanding. BR Marco Da: Vladan Minic vladan.minic.ns@gmail.com Inviato: lunedì 22 giugno 2015 13:39 A: Cipriani Marco Cc: fiware-lab-help@lists.fi-ware.eu Oggetto: Re: [Fiware-lab-help] SSH key login problem Dear Marco, just to inform you that Volos node helped me with my SSH problem. I have one more question for you: In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs." BUT there is no Object Storage on Volos node. There is only Volumes. During the proposal writing there was no Volumes on Spain node... Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal? Thank you! Best Regards, Vladan Minić пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com< vladan.minic.ns@gmail.com >> је написао/ла: Ok, thank you very much! BR, Vladan пет, 19. јун 2015. у 11.35 Cipriani Marco <marco2.cipriani@telecomitalia.it< marco2.cipriani@telecomitalia.it >> је написао/ла: Dear Vladan, I sent a reminder to the Volos team and they have just replied they will solve your problem soon. BR Marco Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com> Inviato: venerdì 19 giugno 2015 10:46 A: Cipriani Marco Cc: fiware-lab-help@lists.fi-ware.eu< fiware-lab-help@lists.fi-ware.eu > Oggetto: Re: [Fiware-lab-help] SSH key login problem Dear Marco, is there any chance to migrate my account to another Node? There is still no sign from Volos node, and the rest of the team are waiting fo me. Thank you! Regards, Vladan сре, 17. јун 2015. у 10.57 Cipriani Marco <marco2.cipriani@telecomitalia.it< marco2.cipriani@telecomitalia.it >> је написао/ла: Dear Vladan, we apologize for the inconvenience. The Volos team will get in touch with you ASAP. Best regards Marco Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com> Inviato: mercoledì 17 giugno 2015 06:55 A: Cipriani Marco Cc: fiware-lab-help@lists.fi-ware.eu< fiware-lab-help@lists.fi-ware.eu > Oggetto: Re: [Fiware-lab-help] SSH key login problem Dear Marco, I didn't got any response from Volos node, and I still have the same problem. What should I do? Time is passing, and I need to setup enablers... Thank you! Regards, Vladan чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com< vladan.minic.ns@gmail.com >> је написао/ла: Dear Marco, thank you so much for your quick response. Here are the project details: Info: Connected to project vladan-minic cloud (ID 00000000000000000000000000005872) Regards, Vladan чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it< marco2.cipriani@telecomitalia.it >> је написао/ла: Dear Vladan, I’m sorry for the inconvenience. I did some test and I got the same issue on Volos node. In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz). Meanwhile, I’m going to forward your request to the Volos support team. Best regards Marco Da: fiware-lab-help-bounces@lists.fi-ware.org< fiware-lab-help-bounces@lists.fi-ware.org > fiware-lab-help-bounces@lists.fi-ware.org<mailto:fiware-lab-help-bounces@lists.fi-ware.org> Per conto di Vladan Minic Inviato: giovedì 11 giugno 2015 10:31 A: fiware-lab-help@lists.fi-ware.eu< fiware-lab-help@lists.fi-ware.eu > Oggetto: [Fiware-lab-help] SSH key login problem Dear sir/madam, After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password. Can you help me somehow? Thank you in advanced! Best Regards, Vladan Minic Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. Rispetta l'ambiente. Non stampare questa mail se non è necessario.
          Hide
          fw.ext.user FW External User added a comment -

          Dear sir/madam,

          In project proposal we wrote this: "All other data such as 3rd parity
          related videos and documentation will be hosted using Object Storage SE and
          retrieval of data will be done using APIs."
          BUT there is no Object Storage on Volos node where I got community account.
          There is only Volumes.
          During the proposal writing there was no Volumes on Spain node...
          Does Volumes use API and is there any tutorial for it, and, what is more
          important, are we allowed to use Volumes instead of Object Storage, because
          it was not written in project proposal?

          Thank you!

          Best Regards,
          Vladan Minić

          Show
          fw.ext.user FW External User added a comment - Dear sir/madam, In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs." BUT there is no Object Storage on Volos node where I got community account. There is only Volumes. During the proposal writing there was no Volumes on Spain node... Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal? Thank you! Best Regards, Vladan Minić
          Hide
          marcocipriani Marco Cipriani added a comment -

          Dear Vladan,
          about the use of Volumes instead of Object Storage, I don’t know the answer.
          A solution might be to get the Object Storage service on another node (e.g. Lannion), keeping your Cloud resources on Volos.
          So, you will be able to retrieve the data via API sending your API request to Lannion.
          In order to get that service from Lannion, you have to make a new “Request Community Account upgrade” (you can find the link at https://account.lab.fiware.org/) specifying, in addition to the mandatory fields:

          • Lannion as preferred node
          • How much space you need in GB (Object Storage field)
            In addition, in the “Additional Comments” field, you have to write that you already have Cloud resources at Volos, but the Object Storage service isn’t available on that node.
            I hope that this helps.

          Best regards
          Marco

          Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Vladan Minic
          Inviato: lunedì 22 giugno 2015 14:20
          A: fiware-lab-help@lists.fi-ware.eu
          Oggetto: [Fiware-lab-help] Object Storage question

          Dear sir/madam,

          In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs."
          BUT there is no Object Storage on Volos node where I got community account. There is only Volumes.
          During the proposal writing there was no Volumes on Spain node...
          Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal?

          Thank you!

          Best Regards,
          Vladan Minić
          Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.

          This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.

          [rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.

          Show
          marcocipriani Marco Cipriani added a comment - Dear Vladan, about the use of Volumes instead of Object Storage, I don’t know the answer. A solution might be to get the Object Storage service on another node (e.g. Lannion), keeping your Cloud resources on Volos. So, you will be able to retrieve the data via API sending your API request to Lannion. In order to get that service from Lannion, you have to make a new “Request Community Account upgrade” (you can find the link at https://account.lab.fiware.org/ ) specifying, in addition to the mandatory fields: Lannion as preferred node How much space you need in GB (Object Storage field) In addition, in the “Additional Comments” field, you have to write that you already have Cloud resources at Volos, but the Object Storage service isn’t available on that node. I hope that this helps. Best regards Marco Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Vladan Minic Inviato: lunedì 22 giugno 2015 14:20 A: fiware-lab-help@lists.fi-ware.eu Oggetto: [Fiware-lab-help] Object Storage question Dear sir/madam, In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs." BUT there is no Object Storage on Volos node where I got community account. There is only Volumes. During the proposal writing there was no Volumes on Spain node... Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal? Thank you! Best Regards, Vladan Minić Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie. This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks. [rispetta l'ambiente] Rispetta l'ambiente. Non stampare questa mail se non è necessario.

            People

            • Assignee:
              UTH Volos Node Helpdesk
              Reporter:
              fw.ext.user FW External User
            • Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: