Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
-
Component/s: FIWARE-LAB-HELP
-
Labels:None
-
Sender Email:
-
HD-Node:Volos
Description
Dear sir/madam,
After I got community status, my instance (everything was set up) on Volos
node was deleted. But that is not my biggest problem. I tried to run new
instance but I didn't manage to login using SSH. I tried to generate new
keypair, to delete instance and create the new one; I tried to login with
PEM file from Linux as well as with PPK from Windows, but every time, it
refuse the key file and ask me for root password.
Can you help me somehow?
Thank you in advanced!
Best Regards,
Vladan Minic
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Vladan Minic <vladan.minic.ns@gmail.com>]
Issue Links
- relates to
-
HELP-3386
FIWARE.Request.Lab.Volos.Volos node helpdesk.
-
- Closed
-
Activity
Dear sir/madam,
In project proposal we wrote this: "All other data such as 3rd parity
related videos and documentation will be hosted using Object Storage SE and
retrieval of data will be done using APIs."
BUT there is no Object Storage on Volos node where I got community account.
There is only Volumes.
During the proposal writing there was no Volumes on Spain node...
Does Volumes use API and is there any tutorial for it, and, what is more
important, are we allowed to use Volumes instead of Object Storage, because
it was not written in project proposal?
Thank you!
Best Regards,
Vladan Minić
Dear Vladan,
I’m sorry, but you have to send a new request by email to the list fiware-lab-help@lists.fiware.org (with a new subject and without adding me as recipient). In this way you'll create a new ticket, and this is essential to properly handle your help request through our trouble ticketing system.
Thank you for your understanding.
BR
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com
Inviato: lunedì 22 giugno 2015 13:39
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
just to inform you that Volos node helped me with my SSH problem.
I have one more question for you:
In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs."
BUT there is no Object Storage on Volos node. There is only Volumes. During the proposal writing there was no Volumes on Spain node...
Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal?
Thank you!
Best Regards,
Vladan Minić
пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
Ok, thank you very much!
BR,
Vladan
пет, 19. јун 2015. у 11.35 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
I sent a reminder to the Volos team and they have just replied they will solve your problem soon.
BR
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com>
Inviato: venerdì 19 giugno 2015 10:46
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
is there any chance to migrate my account to another Node? There is still no sign from Volos node, and the rest of the team are waiting fo me.
Thank you!
Regards,
Vladan
сре, 17. јун 2015. у 10.57 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
we apologize for the inconvenience.
The Volos team will get in touch with you ASAP.
Best regards
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com>
Inviato: mercoledì 17 giugno 2015 06:55
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
I didn't got any response from Volos node, and I still have the same problem. What should I do? Time is passing, and I need to setup enablers...
Thank you!
Regards,
Vladan
чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
Dear Marco,
thank you so much for your quick response.
Here are the project details:
Info: Connected to project vladan-minic cloud (ID 00000000000000000000000000005872)
Regards,
Vladan
чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
I’m sorry for the inconvenience.
I did some test and I got the same issue on Volos node.
In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Volos support team.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org<mailto:fiware-lab-help-bounces@lists.fi-ware.org> Per conto di Vladan Minic
Inviato: giovedì 11 giugno 2015 10:31
A: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: [Fiware-lab-help] SSH key login problem
Dear sir/madam,
After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password.
Can you help me somehow?
Thank you in advanced!
Best Regards,
Vladan Minic
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
Rispetta l'ambiente. Non stampare questa mail se non è necessario.
Dear Marco,
just to inform you that Volos node helped me with my SSH problem.
I have one more question for you:
In project proposal we wrote this: "All other data such as 3rd parity
related videos and documentation will be hosted using Object Storage SE and
retrieval of data will be done using APIs."
BUT there is no Object Storage on Volos node. There is only Volumes. During
the proposal writing there was no Volumes on Spain node...
Does Volumes use API and is there any tutorial for it, and, what is more
important, are we allowed to use Volumes instead of Object Storage, because
it was not written in project proposal?
Thank you!
Best Regards,
Vladan Minić
пет, 19. јун 2015. у 11.37 Vladan Minic <vladan.minic.ns@gmail.com> је
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Hi Marco,
no i did not send him the email to his personal account. I will do it asap.
Thank you for the tip!
Best regards,
Ioannis Igoumenos
2015-06-19 13:32 GMT+03:00 Marco Cipriani (JIRA) <jira-help-desk@fi-ware.org
–
*Ioannis Igoumenos*Research Scientist, University of Thessaly
phone:+30-2421306070, ext: 405
E-mail: ioigoume@uth.gr <ioigoume@gmail.com>
Hi Ioannis,
did you reply to the user via email or only with a comment on Jira?
Please, you keep in mind that the simple comment on Jira doesn't send automatically an email to the user.
You have to reply by email to the user, keeping the list fiware-lab-help@lists.fi-ware.eu in CC (in order to add automatically a comment on Jira).
Usually, you can find the user's email address in the bottom of the ticket description.
If you already did that, please ignore this email 
BR
Marco
----Messaggio originale----
Da: Ioannis Igoumenos (JIRA) jira-help-desk@fi-ware.org
Inviato: venerdì 19 giugno 2015 11:44
A: Cipriani Marco
Oggetto: [FI-WARE-JIRA] (HELP-3282) [Fiware-lab-help] SSH key login problem
Ioannis Igoumenos commented on HELP-3282:
------------------------------------------
Dear Vladan,
let me apologize for the late response.
Could you provide a description of the steps you are following when you try to initiate an instance?
The approach we are using is through putty key generator. We generate a key with putty and then we import it to openstack's portal. We save the private and public key via the same putty key generator interface to txt files and we use the private key for the authentication.
Best regards,
Ioannis Igoumenos
–
This message was sent by Atlassian JIRA
(v6.4.1#64016)
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
Dear Vladan,
let me apologize for the late response.
Could you provide a description of the steps you are following when you try to initiate an instance?
The approach we are using is through putty key generator. We generate a key with putty and then we import it to openstack's portal. We save the private and public key via the same putty key generator interface to txt files and we use the private key for the authentication.
Best regards,
Ioannis Igoumenos
Ok, thank you very much!
BR,
Vladan
пет, 19. јун 2015. у 11.35 Cipriani Marco <marco2.cipriani@telecomitalia.it>
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear Vladan,
I sent a reminder to the Volos team and they have just replied they will solve your problem soon.
BR
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com
Inviato: venerdì 19 giugno 2015 10:46
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
is there any chance to migrate my account to another Node? There is still no sign from Volos node, and the rest of the team are waiting fo me.
Thank you!
Regards,
Vladan
сре, 17. јун 2015. у 10.57 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
we apologize for the inconvenience.
The Volos team will get in touch with you ASAP.
Best regards
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com<mailto:vladan.minic.ns@gmail.com>
Inviato: mercoledì 17 giugno 2015 06:55
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
I didn't got any response from Volos node, and I still have the same problem. What should I do? Time is passing, and I need to setup enablers...
Thank you!
Regards,
Vladan
чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
Dear Marco,
thank you so much for your quick response.
Here are the project details:
Info: Connected to project vladan-minic cloud (ID 00000000000000000000000000005872)
Regards,
Vladan
чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
I’m sorry for the inconvenience.
I did some test and I got the same issue on Volos node.
In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Volos support team.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org<mailto:fiware-lab-help-bounces@lists.fi-ware.org> Per conto di Vladan Minic
Inviato: giovedì 11 giugno 2015 10:31
A: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: [Fiware-lab-help] SSH key login problem
Dear sir/madam,
After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password.
Can you help me somehow?
Thank you in advanced!
Best Regards,
Vladan Minic
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
Rispetta l'ambiente. Non stampare questa mail se non è necessario.
Dear Marco,
is there any chance to migrate my account to another Node? There is still
no sign from Volos node, and the rest of the team are waiting fo me.
Thank you!
Regards,
Vladan
сре, 17. јун 2015. у 10.57 Cipriani Marco <marco2.cipriani@telecomitalia.it>
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear Vladan,
we apologize for the inconvenience.
The Volos team will get in touch with you ASAP.
Best regards
Marco
Da: Vladan Minic vladan.minic.ns@gmail.com
Inviato: mercoledì 17 giugno 2015 06:55
A: Cipriani Marco
Cc: fiware-lab-help@lists.fi-ware.eu
Oggetto: Re: [Fiware-lab-help] SSH key login problem
Dear Marco,
I didn't got any response from Volos node, and I still have the same problem. What should I do? Time is passing, and I need to setup enablers...
Thank you!
Regards,
Vladan
чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com<vladan.minic.ns@gmail.com>> је написао/ла:
Dear Marco,
thank you so much for your quick response.
Here are the project details:
Info: Connected to project vladan-minic cloud (ID 00000000000000000000000000005872)
Regards,
Vladan
чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it<marco2.cipriani@telecomitalia.it>> је написао/ла:
Dear Vladan,
I’m sorry for the inconvenience.
I did some test and I got the same issue on Volos node.
In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Volos support team.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org<fiware-lab-help-bounces@lists.fi-ware.org> fiware-lab-help-bounces@lists.fi-ware.org<mailto:fiware-lab-help-bounces@lists.fi-ware.org> Per conto di Vladan Minic
Inviato: giovedì 11 giugno 2015 10:31
A: fiware-lab-help@lists.fi-ware.eu<fiware-lab-help@lists.fi-ware.eu>
Oggetto: [Fiware-lab-help] SSH key login problem
Dear sir/madam,
After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password.
Can you help me somehow?
Thank you in advanced!
Best Regards,
Vladan Minic
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
Rispetta l'ambiente. Non stampare questa mail se non è necessario.
Dear Marco,
I didn't got any response from Volos node, and I still have the same
problem. What should I do? Time is passing, and I need to setup enablers...
Thank you!
Regards,
Vladan
чет, 11. јун 2015. у 12.28 Vladan Minic <vladan.minic.ns@gmail.com> је
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Dear Marco,
thank you so much for your quick response.
Here are the project details:
*Info: *Connected to project vladan-minic cloud (ID
00000000000000000000000000005872)
Regards,
Vladan
чет, 11. јун 2015. у 12.16 Cipriani Marco <marco2.cipriani@telecomitalia.it>
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
@Volos Team:
In order to verify the user issue, I tried to login via SSH using my account (ID 3373): I got root password request using an Ubuntu Instance and "Connection refused" using CentOS instance. I can ping the Floating IP without problem.
BR
Marco
Dear Vladan,
I’m sorry for the inconvenience.
I did some test and I got the same issue on Volos node.
In order to solve your problem, we need to know your project ID: you can find it selecting your project name and looking at the info bar in the bottom of the page, something like <project-name> (ID 00000000000000000000000000000xyz).
Meanwhile, I’m going to forward your request to the Volos support team.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org Per conto di Vladan Minic
Inviato: giovedì 11 giugno 2015 10:31
A: fiware-lab-help@lists.fi-ware.eu
Oggetto: [Fiware-lab-help] SSH key login problem
Dear sir/madam,
After I got community status, my instance (everything was set up) on Volos node was deleted. But that is not my biggest problem. I tried to run new instance but I didn't manage to login using SSH. I tried to generate new keypair, to delete instance and create the new one; I tried to login with PEM file from Linux as well as with PPK from Windows, but every time, it refuse the key file and ask me for root password.
Can you help me somehow?
Thank you in advanced!
Best Regards,
Vladan Minic
Dear Vladan,
about the use of Volumes instead of Object Storage, I don’t know the answer.
A solution might be to get the Object Storage service on another node (e.g. Lannion), keeping your Cloud resources on Volos.
So, you will be able to retrieve the data via API sending your API request to Lannion.
In order to get that service from Lannion, you have to make a new “Request Community Account upgrade” (you can find the link at https://account.lab.fiware.org/) specifying, in addition to the mandatory fields:
In addition, in the “Additional Comments” field, you have to write that you already have Cloud resources at Volos, but the Object Storage service isn’t available on that node.
I hope that this helps.
Best regards
Marco
Da: fiware-lab-help-bounces@lists.fi-ware.org fiware-lab-help-bounces@lists.fi-ware.org
Per conto di Vladan Minic
Inviato: lunedì 22 giugno 2015 14:20
A: fiware-lab-help@lists.fi-ware.eu
Oggetto: [Fiware-lab-help] Object Storage question
Dear sir/madam,
In project proposal we wrote this: "All other data such as 3rd parity related videos and documentation will be hosted using Object Storage SE and retrieval of data will be done using APIs."
BUT there is no Object Storage on Volos node where I got community account. There is only Volumes.
During the proposal writing there was no Volumes on Spain node...
Does Volumes use API and is there any tutorial for it, and, what is more important, are we allowed to use Volumes instead of Object Storage, because it was not written in project proposal?
Thank you!
Best Regards,
Vladan Minić
Questo messaggio e i suoi allegati sono indirizzati esclusivamente alle persone indicate. La diffusione, copia o qualsiasi altra azione derivante dalla conoscenza di queste informazioni sono rigorosamente vietate. Qualora abbiate ricevuto questo documento per errore siete cortesemente pregati di darne immediata comunicazione al mittente e di provvedere alla sua distruzione, Grazie.
This e-mail and any attachments is confidential and may contain privileged information intended for the addressee(s) only. Dissemination, copying, printing or use by anybody else is unauthorised. If you are not the intended recipient, please delete this message and any attachments and advise the sender by return e-mail, Thanks.
[rispetta l'ambiente]Rispetta l'ambiente. Non stampare questa mail se non è necessario.