Details
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Type: extRequest
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Status: Closed
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Priority: Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Zurich
Description
Hi.
I was working with a Virtual Machine in the Zurich region but one week ago
that I can't connect to it. The following are data of this VM.
*Info: *Connected to project cristina-2 (ID
00000000000000000000000000011414)
IP pública: 160.85.2.16
Could you check if there is any problem?
Thank you.
Cristina.
Dra. Cristina Albaladejo Pérez
CEDIT - Parque Tecnológico de Fuente Álamo
Ctra. del Estrecho-Lobosillo, km. 2
30320 - Fuente Álamo (Murcia)
cristina.albaladejo@widhoc.com - Tlf: 968 197 583
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[Created via e-mail received from: =?UTF-8?Q?Cristina_Albaladejo_P=C3=A9rez?= <cristina.albaladejo@widhoc.com>]
Activity
Dear,
I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following:
- Are you trying to connect using ssh ?
- If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?
- Did you check/open relevant ports on the security group associated with the instance ?
- Did you check the instance console (the VM could be in a “not running” state) ?
- Can you send us the instance ID ?
Best,
Daniele
Spain support should have solved your problem. Please have a check.
Daniele
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