Spain support should have solved your problem. Please have a check.

Daniele

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Dear,

I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least:

• Detailed description of the problem you have
• Instance ID/User ID
• Public IP (if any)

Best,
Daniele

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This is the reply from user:
---------------------
Dear Daniele.
I have added the configuration (UDP and TCP) except ICMP but It don't work
---------------------

Can somebody re-open the ticket ?
Can somebody from Zurich Node Helpdesk check what is not working ? Seems she used the instance without problem in the past and now it is no more reachable. If you need direct contact to user I can give you via private message, just give me your e-mail.
Daniele

This is the reply from user sent yesterday. I've suggested with a screenshot how to open all ports on the security group. Let's see.

Dear Daniele.

The image is:
Image Name: orion-psb-image-R4.2
region: Zurich

What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work.

Closed - no further communication after 7 days.

i assume this is closed?

I don't know, I will ask and then I will update you.

Daniele

Could be, but unlikely to be firewall - everything looks fine there.

Opening up security groups is a good idea. What image are they running?

Seán.

I've just asked the user to try to change the from port and also to temporary allow all traffic from the security group but in my opinion it should work well with actual configurations. Anyway let's wait for some feedbacks.

A quick check shows that only port 8080 is really open, 1026 and 22 are not. Could be a firewall issue in your side ?

Daniele

Hi,

We have looked into this.

• Are you trying to connect using ssh ?
• If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?

Public IP is associated.

• Did you check/open relevant ports on the security group associated with the instance ?

root@node-1:~# nova list-secgroup 1f089a3e-3698-47a1-9f4c-2b2a30769d99
-----------------------------------------------------------------------------------

-----------------------------------------------------------------------------------

-----------------------------------------------------------------------------------
root@node-1:~# nova secgroup-list-rules 162b69b3-576d-4da1-baea-ddeb5697e033
--------------------------------------------------

--------------------------------------------------

--------------------------------------------------
root@node-1:~#

• Did you check the instance console (the VM could be in a “not running” state) ?

VM is active.

• Can you send us the instance ID ?

root@node-1:~# nova list --all-tenants | grep 160.85.2.16

root@node-1:~#

I think the problem is with the secgroups - I think that for the ssh rule, they
need to set the from port to 0.

BR,
Seán.

Dear,

I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following:

• Are you trying to connect using ssh ?
• If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?
• Did you check/open relevant ports on the security group associated with the instance ?
• Did you check the instance console (the VM could be in a “not running” state) ?
• Can you send us the instance ID ?

Best,
Daniele