[HELP-2462] FIWARE.Request.Lab.Zurich.VM don't connect in Zurich region. - JIRA

Details

Type: extRequest
Status: Closed
Priority: Major
Resolution: Done
Fix Version/s: 2021
Component/s: FIWARE-LAB-HELP
Labels:
None

Sender Email:
cristina.albaladejo@widhoc.com
HD-Node:
Zurich

Description

Hi.

I was working with a Virtual Machine in the Zurich region but one week ago
that I can't connect to it. The following are data of this VM.

*Info: *Connected to project cristina-2 (ID
00000000000000000000000000011414)
IP pública: 160.85.2.16

Could you check if there is any problem?

Thank you.

Cristina.

Dra. Cristina Albaladejo Pérez
CEDIT - Parque Tecnológico de Fuente Álamo
Ctra. del Estrecho-Lobosillo, km. 2
30320 - Fuente Álamo (Murcia)
cristina.albaladejo@widhoc.com - Tlf: 968 197 583

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Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

[Created via e-mail received from: =?UTF-8?Q?Cristina_Albaladejo_P=C3=A9rez?= <cristina.albaladejo@widhoc.com>]

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21/Apr/15 5:57 PM

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Daniele Santoro
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21/Apr/15 10:28 AM

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Daniele Santoro
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14/Apr/15 6:19 PM

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Daniele Santoro

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Daniele Santoro added a comment - 07/Apr/15 11:16 AM

Dear,

I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following:

Are you trying to connect using ssh ?
If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ?
Did you check/open relevant ports on the security group associated with the instance ?
Did you check the instance console (the VM could be in a “not running” state) ?
Can you send us the instance ID ?

Best,
Daniele

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Daniele Santoro added a comment - 07/Apr/15 11:16 AM Dear, I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following: Are you trying to connect using ssh ? If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ? Did you check/open relevant ports on the security group associated with the instance ? Did you check the instance console (the VM could be in a “not running” state) ? Can you send us the instance ID ? Best, Daniele

5 older comments

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Zurich Node Helpdesk added a comment - 14/Apr/15 12:11 AM

Closed - no further communication after 7 days.

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Zurich Node Helpdesk added a comment - 14/Apr/15 12:11 AM Closed - no further communication after 7 days.

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Daniele Santoro added a comment - 14/Apr/15 11:17 AM

This is the reply from user sent yesterday. I've suggested with a screenshot how to open all ports on the security group. Let's see.

Dear Daniele.

The image is:
Image Name: orion-psb-image-R4.2
region: Zurich

What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work.

Show

Daniele Santoro added a comment - 14/Apr/15 11:17 AM This is the reply from user sent yesterday. I've suggested with a screenshot how to open all ports on the security group. Let's see. Dear Daniele. The image is: Image Name: orion-psb-image-R4.2 region: Zurich What rule you suggest that I add? I worked well with the current configuration of the VM but suddenly one day the VM didn't work.

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Daniele Santoro added a comment - 14/Apr/15 10:42 PM

This is the reply from user:
---------------------
Dear Daniele.
I have added the configuration (UDP and TCP) except ICMP but It don't work
---------------------

Can somebody re-open the ticket ?
Can somebody from Zurich Node Helpdesk check what is not working ? Seems she used the instance without problem in the past and now it is no more reachable. If you need direct contact to user I can give you via private message, just give me your e-mail.
Daniele

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Daniele Santoro added a comment - 14/Apr/15 10:42 PM This is the reply from user: --------------------- Dear Daniele. I have added the configuration (UDP and TCP) except ICMP but It don't work --------------------- Can somebody re-open the ticket ? Can somebody from Zurich Node Helpdesk check what is not working ? Seems she used the instance without problem in the past and now it is no more reachable. If you need direct contact to user I can give you via private message, just give me your e-mail. Daniele

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Daniele Santoro added a comment - 21/Apr/15 10:28 AM

Dear,

I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least:

Detailed description of the problem you have
Instance ID/User ID
Public IP (if any)

Best,
Daniele

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

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Daniele Santoro added a comment - 21/Apr/15 10:28 AM Dear, I’ve changed the subject of this discussion. In order to get help from Spain support team we need more information. Can you please send us at least: Detailed description of the problem you have Instance ID/User ID Public IP (if any) Best, Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

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Daniele Santoro added a comment - 21/Apr/15 5:57 PM

Spain support should have solved your problem. Please have a check.

Daniele

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

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Daniele Santoro added a comment - 21/Apr/15 5:57 PM Spain support should have solved your problem. Please have a check. Daniele _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

People

Assignee:

Zurich Node Helpdesk

Reporter:

FW External User

Votes:

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Watchers:

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Dates

Created:

07/Apr/15 9:07 AM

Updated:

27/May/21 10:53 AM

Resolved:

14/Apr/15 12:10 AM

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