Details
-
Type:
extRequest
-
Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
-
Labels:None
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Sender Email:
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HD-Node:Spain
Description
Dear Raúl,
The coach has also sent us the same thing.
In short, as I am leaving now:
I can reply to question 1 & 4. Further to a number of interactions with users who contacted us we have decided to postpone the migration to the new user scheme. So this will be temporarily halted until we sent a new communication providing further details.
In summary, the answer is:
- You actually do not have an assigned user level (no one does at the moment), this will be done in a few weeks' time
- When we start the process, we will send another notification with more details and explanations on how to apply for higher categories
- The projects supported by the accelerators and also PPP initiatives will have right to a privileged access to FIWARE Lab, you should not worry too much
Questions 2 & 3 should be replied separately by the person in duty or the specific 2nd support level teams.
best regards,
Miguel
<rpalma@man.poznan.pl>
El 06/03/2015 a las 14:46, Raul Palma escribió:
Dear FIWARE-lab-help,
I’m contacting you from the technical team of SmartAgriFood2 accelerator project.
We have received some questions regarding FIWARE-lab from the SMEs we are supporting in the development of applications based on FIWARE/FISPACE technologies.
Our FIWARE coach recommended to contact you directly for some of these questions (see below).
Please let us know if you can solve these questions,
Best Regards,
Raul
Questions:
1. We would like to start setting up our dev environment on the FiWare platform. I have had notification that now any new instance created will be destroyed after two weeks, and that we have to apply for a community account (vs a trial account) to be able to have instances that will stay for longer, it does not state anywhere how we apply for this account, could you raise this question please?
2. We would like to request another 3 external IPs, we only have one at the moment which we will use for our web app but also want to have a dev, test and prod environments which all need to accessible externally and we would like to host our bug tracking server on one if possible so that is 4 in total, therefore we would like a 5 server allowance if possible please and a larger memory allocation etc.. In the previous email response from the tech people it said we could request more.
3. Are there any Ubuntu (13.04 or later) images which have more than 3.5GB ram? We would like more if possible + 8GB, I can see other that have 10GB but these are not the base Ubuntu images. “
4. We would like to confirm what kind of account we have for the fiLab, the account is underkdempsey@togetheranalytics.com<kdempsey@togetheranalytics.com
>. There is a warning that if you use a trial account things will get deleted after 2 weeks, but we cannot find where we apply for the community account.
—
Raul Palma, PhD
Network Services Department
Poznań Supercomputing and Networking Center
ul. Dąbrowskiego 79a
60-529 Poznań
phone: (+48 61) 858-21-61
fax: (+48 61) 858-21-51
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org<Fiware-lab-help@lists.fi-ware.org>
https://lists.fi-ware.org/listinfo/fiware-lab-help
–
Please update your address book with my new e-mail address: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>
----------------------------------------------------------------------
/ _// Miguel Carrillo Pacheco
_/ _/ _/ _/ Telefónica Distrito Telefónica
/ _//_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9
_/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N
/ _// 28050 Madrid (Spain)
Tel: (+34) 91 483 26 77
e-mail: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>
Follow FIWARE on the net
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LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932
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[Created via e-mail received from: <rpalma@man.poznan.pl>]
Activity
Dear helpdesk team,
We did not receive any answer about the issue below…
We have some other questions:
- We would like to use the Waterford Fi-Lab node, could you please that this
node is stable and can be used for our production servers? Is the plan for
this node to stay up for the duration on the project? - Could you also let me know what the different between these IP pools is
please, and which we should be choosing: federation-ext-net-01 and
public-ext-net-01. The option is given when selecting to assign a floating
IP to the project. - Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ?
b) if not, are there plans to make this functionality available?
I look forward for your assistance.
Thanks,
Raul
From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 21:33
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear helpdesk team,
We have another issue:
One SME says they were able to get a public IP on the PireasN Node, but they
can't reach, not even ping, their VM on the public IP that they assigned to
it. Any ideas on why this may be the case?
here are some details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty
Thanks,
Raul
From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 20:49
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear helpdesk team,
I still don’t have any answer from Spain. Are they giving support? Please
see last comment in https://github.com/SAF2/documentation/issues/3
Thanks,
Raul
From: Aristi Galani <agalani@unipi.gr>
Date: Monday 16 March 2015 17:32
To: Raul Palma <rpalma@man.poznan.pl>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear Raul
We are forwarding again your request to Spain helpdesk team.
Kind regards
IWAVE team, on behalf of helpdesk team
On 3/16/2015 1:35 PM, Raul Palma wrote:
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help
Hi again,
Is someone able to provide feedback on this?
Thanks,
Raul
From: Raul Palma <rpalma@man.poznan.pl>
Date: Tuesday 5 May 2015 14:41
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>,
"Kruize, Jan Willem" <janwillem.kruize@wur.nl>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear helpdesk team,
We did not receive any answer about the issue below…
We have some other questions:
- We would like to use the Waterford Fi-Lab node, could you please that this
node is stable and can be used for our production servers? Is the plan for
this node to stay up for the duration on the project? - Could you also let me know what the different between these IP pools is
please, and which we should be choosing: federation-ext-net-01 and
public-ext-net-01. The option is given when selecting to assign a floating
IP to the project. - Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ?
b) if not, are there plans to make this functionality available?
I look forward for your assistance.
Thanks,
Raul
From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 21:33
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear helpdesk team,
We have another issue:
One SME says they were able to get a public IP on the PireasN Node, but they
can't reach, not even ping, their VM on the public IP that they assigned to
it. Any ideas on why this may be the case?
here are some details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty
Thanks,
Raul
From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 20:49
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear helpdesk team,
I still don’t have any answer from Spain. Are they giving support? Please
see last comment in https://github.com/SAF2/documentation/issues/3
Thanks,
Raul
From: Aristi Galani <agalani@unipi.gr>
Date: Monday 16 March 2015 17:32
To: Raul Palma <rpalma@man.poznan.pl>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear Raul
We are forwarding again your request to Spain helpdesk team.
Kind regards
IWAVE team, on behalf of helpdesk team
On 3/16/2015 1:35 PM, Raul Palma wrote:
Hi Federico,
Thank you for the answer.
We are really looking forward for the support as some of our SMEs are being
delayed because of these issues.
We have 2 more questions:
"1) Since the IdM upgrade, Our account has been split into two accounts with
similar names. None of them have access to any regions besides Spain2. We
read all related instructions in emails and mailing lists but no success
yet. So I can't create any VMs in Poznan. Should I try creating a new
account? I'd like to avoid this since it would null all our standing
applications. Our Spain2 VM was actually accesssible for a few days last
week, but for the past days, it's still out opf reach and always times out
on connections.
2) We've finished our community-level application a month ago and yesterday
we got official confirmation that it was approved (I'm forwarding the
message). But there's no indication of out account status in the cloud
portal. The "Request Commulity level upgrade" button and accept terms popup
are still there although we dealt with them many times in the past. Not very
professional 
”
Waiting for your feedback.
Regards,
Raul
From: Federico Michele Facca <federico.facca@create-net.org>
Date: Monday 11 May 2015 12:27
To: Raul Palma <rpalma@man.poznan.pl>
Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>,
isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem"
<janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org"
<fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Hi Raul,
big apologizes from the team. We have running is serious troubles on
different nodes with the update of the new keystone. As soon as stabilized
(hopefully today, since it seems we found out the blocking issue), we will
come back to you.
Federico
–
–
Future Internet is closer than you think!
http://www.fiware.org
Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training
–
Dr. Federico M. Facca
CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)
P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org <http://www.create-net.org>
Dear Raul,
Thanks for your feedbacks.
@level 1 team, please assign to spain the issue.
i suspect the pop is not checking if the term and conditions are already
accepted. @level-1 team please assign a ticket on this issue to alvaro.
@raul, let me know if 1) is not solved quickly. i will chase who can help
you.
federico
–
–
Future Internet is closer than you think!
http://www.fiware.org
Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training
–
Dr. Federico M. Facca
CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)
P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org
Thanks Federico,
In addition to the two issues I sent today, we have still some previous
unsolved issues. I am summarising them below:
1. We would like to use the Waterford Fi-Lab node, could you please that
this node is stable and can be used for our production servers? Is the plan
for this node to stay up for the duration on the project?
2. Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ? b) if not, are there plans to make
this functionality available?
3. One SME says they were able to get a public IP on the PireasN Node, but
they can't reach, not even ping, their VM on the public IP that they
assigned to it. Any ideas on why this may be the case? (VM details below)
Thanks,
Raul
here are VM details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty
From: Federico Michele Facca <federico.facca@create-net.org>
Date: Thursday 14 May 2015 14:06
To: Raul Palma <rpalma@man.poznan.pl>
Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>,
isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem"
<janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org"
<fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org>, FERNANDO
LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com>
Subject: Re: [Fiware-lab-help] SAF2 technical team
Dear Raul,
Thanks for your feedbacks.
@level 1 team, please assign to spain the issue.
i suspect the pop is not checking if the term and conditions are already
accepted. @level-1 team please assign a ticket on this issue to alvaro.
@raul, let me know if 1) is not solved quickly. i will chase who can help
you.
federico
–
–
Future Internet is closer than you think!
http://www.fiware.org
Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training
–
Dr. Federico M. Facca
CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)
P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org <http://www.create-net.org>
Dear Raul,
With respect to question 2 & 3, could you please send us the name of the
region you use?
Thanks in advance!
Best regards,
Sandor
–
Sándor Laki
EU FP7 FI-PPP XIFI project,
Wigner Research Centre for Physics,
Hungarian Academy of Sciences
Konkoly Thege Miklós út 29-33.
H-1121, Budapest, Hungary
Cell: +36 70 374 2646
Skype: sandor.laki
XIFI: https://fi-xifi.eu/home.html
FI-PPP: http://www.fi-ppp.eu/
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