[HELP-2291] FIWARE.Request.Lab.Spain.Re: SAF2 technical team. - JIRA

Details

Type: extRequest
Status: Closed
Priority: Major
Resolution: Done
Fix Version/s: 2021
Component/s: FIWARE-LAB-HELP
Labels:
None

Sender Email:
rpalma@man.poznan.pl
HD-Node:
Spain

Description

Dear Raúl,

The coach has also sent us the same thing.

In short, as I am leaving now:

I can reply to question 1 & 4. Further to a number of interactions with users who contacted us we have decided to postpone the migration to the new user scheme. So this will be temporarily halted until we sent a new communication providing further details.

In summary, the answer is:

You actually do not have an assigned user level (no one does at the moment), this will be done in a few weeks' time
When we start the process, we will send another notification with more details and explanations on how to apply for higher categories
The projects supported by the accelerators and also PPP initiatives will have right to a privileged access to FIWARE Lab, you should not worry too much

Questions 2 & 3 should be replied separately by the person in duty or the specific 2nd support level teams.

best regards,

Miguel

<rpalma@man.poznan.pl>
El 06/03/2015 a las 14:46, Raul Palma escribió:
Dear FIWARE-lab-help,
I’m contacting you from the technical team of SmartAgriFood2 accelerator project.
We have received some questions regarding FIWARE-lab from the SMEs we are supporting in the development of applications based on FIWARE/FISPACE technologies.
Our FIWARE coach recommended to contact you directly for some of these questions (see below).
Please let us know if you can solve these questions,
Best Regards,
Raul

Questions:

1. We would like to start setting up our dev environment on the FiWare platform. I have had notification that now any new instance created will be destroyed after two weeks, and that we have to apply for a community account (vs a trial account) to be able to have instances that will stay for longer, it does not state anywhere how we apply for this account, could you raise this question please?
2. We would like to request another 3 external IPs, we only have one at the moment which we will use for our web app but also want to have a dev, test and prod environments which all need to accessible externally and we would like to host our bug tracking server on one if possible so that is 4 in total, therefore we would like a 5 server allowance if possible please and a larger memory allocation etc.. In the previous email response from the tech people it said we could request more.
3. Are there any Ubuntu (13.04 or later) images which have more than 3.5GB ram? We would like more if possible + 8GB, I can see other that have 10GB but these are not the base Ubuntu images. “
4. We would like to confirm what kind of account we have for the fiLab, the account is underkdempsey@togetheranalytics.com<kdempsey@togetheranalytics.com>. There is a warning that if you use a trial account things will get deleted after 2 weeks, but we cannot find where we apply for the community account.

—
Raul Palma, PhD
Network Services Department
Poznań Supercomputing and Networking Center
ul. Dąbrowskiego 79a
60-529 Poznań
phone: (+48 61) 858-21-61
fax: (+48 61) 858-21-51

_______________________________________________
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Fiware-lab-help@lists.fi-ware.org<Fiware-lab-help@lists.fi-ware.org>
https://lists.fi-ware.org/listinfo/fiware-lab-help

–

Please update your address book with my new e-mail address: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>

----------------------------------------------------------------------
/ _// Miguel Carrillo Pacheco
_/ _/ _/ _/ Telefónica Distrito Telefónica
/ _//_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9
_/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N
/ _// 28050 Madrid (Spain)
Tel: (+34) 91 483 26 77

e-mail: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>

Follow FIWARE on the net

Website: http://www.fiware.org
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LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932
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[Created via e-mail received from: <rpalma@man.poznan.pl>]

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FW External User added a comment - 14/May/15 3:28 PM

Thanks Federico,
In addition to the two issues I sent today, we have still some previous
unsolved issues. I am summarising them below:

1. We would like to use the Waterford Fi-Lab node, could you please that
this node is stable and can be used for our production servers? Is the plan
for this node to stay up for the duration on the project?
2. Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ? b) if not, are there plans to make
this functionality available?
3. One SME says they were able to get a public IP on the PireasN Node, but
they can't reach, not even ping, their VM on the public IP that they
assigned to it. Any ideas on why this may be the case? (VM details below)

Thanks,
Raul

here are VM details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty

From: Federico Michele Facca <federico.facca@create-net.org>
Date: Thursday 14 May 2015 14:06
To: Raul Palma <rpalma@man.poznan.pl>
Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>,
isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem"
<janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org"
<fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org>, FERNANDO
LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Dear Raul,
Thanks for your feedbacks.

@level 1 team, please assign to spain the issue.

i suspect the pop is not checking if the term and conditions are already
accepted. @level-1 team please assign a ticket on this issue to alvaro.

@raul, let me know if 1) is not solved quickly. i will chase who can help
you.

federico

–
–
Future Internet is closer than you think!
http://www.fiware.org

Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training

–
Dr. Federico M. Facca

CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)

P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org <http://www.create-net.org>

Show

FW External User added a comment - 14/May/15 3:28 PM Thanks Federico, In addition to the two issues I sent today, we have still some previous unsolved issues. I am summarising them below: 1. We would like to use the Waterford Fi-Lab node, could you please that this node is stable and can be used for our production servers? Is the plan for this node to stay up for the duration on the project? 2. Wrt to a particular GE: a) either of the two available PEP proxies for Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use Keycloak's IDM instead of Keystone's ? b) if not, are there plans to make this functionality available? 3. One SME says they were able to get a public IP on the PireasN Node, but they can't reach, not even ping, their VM on the public IP that they assigned to it. Any ideas on why this may be the case? (VM details below) Thanks, Raul here are VM details: IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28 name: connecterra_vm Floating IP Pool: public-ext-net-01 Image Name: Ubuntu12.04-server-x86_64 Region: PiraesN Security Group: default Status: ACTIVE Power State: RUNNING The Instance Console Log is Empty From: Federico Michele Facca <federico.facca@create-net.org> Date: Thursday 14 May 2015 14:06 To: Raul Palma <rpalma@man.poznan.pl> Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>, isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem" <janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org" <fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org>, FERNANDO LOPEZ AGUILAR <fernando.lopezaguilar@telefonica.com> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear Raul, Thanks for your feedbacks. @level 1 team, please assign to spain the issue. i suspect the pop is not checking if the term and conditions are already accepted. @level-1 team please assign a ticket on this issue to alvaro. @raul, let me know if 1) is not solved quickly. i will chase who can help you. federico – – Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training – Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca@create-net.org T @chicco785 W www.create-net.org < http://www.create-net.org >

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FW External User added a comment - 14/May/15 2:07 PM

Dear Raul,
Thanks for your feedbacks.

@level 1 team, please assign to spain the issue.

i suspect the pop is not checking if the term and conditions are already
accepted. @level-1 team please assign a ticket on this issue to alvaro.

@raul, let me know if 1) is not solved quickly. i will chase who can help
you.

federico

–
–
Future Internet is closer than you think!
http://www.fiware.org

Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training

–
Dr. Federico M. Facca

CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)

P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org

Show

FW External User added a comment - 14/May/15 2:07 PM Dear Raul, Thanks for your feedbacks. @level 1 team, please assign to spain the issue. i suspect the pop is not checking if the term and conditions are already accepted. @level-1 team please assign a ticket on this issue to alvaro. @raul, let me know if 1) is not solved quickly. i will chase who can help you. federico – – Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training – Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca@create-net.org T @chicco785 W www.create-net.org

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FW External User added a comment - 14/May/15 1:53 PM

Hi Federico,
Thank you for the answer.
We are really looking forward for the support as some of our SMEs are being
delayed because of these issues.
We have 2 more questions:

"1) Since the IdM upgrade, Our account has been split into two accounts with
similar names. None of them have access to any regions besides Spain2. We
read all related instructions in emails and mailing lists but no success
yet. So I can't create any VMs in Poznan. Should I try creating a new
account? I'd like to avoid this since it would null all our standing
applications. Our Spain2 VM was actually accesssible for a few days last
week, but for the past days, it's still out opf reach and always times out
on connections.

2) We've finished our community-level application a month ago and yesterday
we got official confirmation that it was approved (I'm forwarding the
message). But there's no indication of out account status in the cloud
portal. The "Request Commulity level upgrade" button and accept terms popup
are still there although we dealt with them many times in the past. Not very
professional ”

Waiting for your feedback.
Regards,
Raul

From: Federico Michele Facca <federico.facca@create-net.org>
Date: Monday 11 May 2015 12:27
To: Raul Palma <rpalma@man.poznan.pl>
Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>,
isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem"
<janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org"
<fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Hi Raul,
big apologizes from the team. We have running is serious troubles on
different nodes with the update of the new keystone. As soon as stabilized
(hopefully today, since it seems we found out the blocking issue), we will
come back to you.

Federico

–
–
Future Internet is closer than you think!
http://www.fiware.org

Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training

–
Dr. Federico M. Facca

CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)

P +39 0461 312471
M +39 334 6049758
E federico.facca@create-net.org
T @chicco785
W www.create-net.org <http://www.create-net.org>

Show

FW External User added a comment - 14/May/15 1:53 PM Hi Federico, Thank you for the answer. We are really looking forward for the support as some of our SMEs are being delayed because of these issues. We have 2 more questions: "1) Since the IdM upgrade, Our account has been split into two accounts with similar names. None of them have access to any regions besides Spain2. We read all related instructions in emails and mailing lists but no success yet. So I can't create any VMs in Poznan. Should I try creating a new account? I'd like to avoid this since it would null all our standing applications. Our Spain2 VM was actually accesssible for a few days last week, but for the past days, it's still out opf reach and always times out on connections. 2) We've finished our community-level application a month ago and yesterday we got official confirmation that it was approved (I'm forwarding the message). But there's no indication of out account status in the cloud portal. The "Request Commulity level upgrade" button and accept terms popup are still there although we dealt with them many times in the past. Not very professional ” Waiting for your feedback. Regards, Raul From: Federico Michele Facca <federico.facca@create-net.org> Date: Monday 11 May 2015 12:27 To: Raul Palma <rpalma@man.poznan.pl> Cc: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com>, <jira-help-desk@fi-ware.org>, isobel fletcher <isobel.fletcher@ebn.eu>, "Kruize, Jan Willem" <janwillem.kruize@wur.nl>, "fiware-lab-help@lists.fi-ware.org" <fiware-lab-help@lists.fi-ware.org>, epower <epower@tssg.org> Subject: Re: [Fiware-lab-help] SAF2 technical team Hi Raul, big apologizes from the team. We have running is serious troubles on different nodes with the update of the new keystone. As soon as stabilized (hopefully today, since it seems we found out the blocking issue), we will come back to you. Federico – – Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training – Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca@create-net.org T @chicco785 W www.create-net.org < http://www.create-net.org >

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FW External User added a comment - 07/May/15 1:26 PM

Hi again,
Is someone able to provide feedback on this?
Thanks,
Raul

From: Raul Palma <rpalma@man.poznan.pl>
Date: Tuesday 5 May 2015 14:41
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>,
"Kruize, Jan Willem" <janwillem.kruize@wur.nl>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
We did not receive any answer about the issue below…

We have some other questions:

We would like to use the Waterford Fi-Lab node, could you please that this
node is stable and can be used for our production servers? Is the plan for
this node to stay up for the duration on the project?
Could you also let me know what the different between these IP pools is
please, and which we should be choosing: federation-ext-net-01 and
public-ext-net-01. The option is given when selecting to assign a floating
IP to the project.
Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ?
b) if not, are there plans to make this functionality available?
I look forward for your assistance.
Thanks,

Raul

From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 21:33
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
We have another issue:
One SME says they were able to get a public IP on the PireasN Node, but they
can't reach, not even ping, their VM on the public IP that they assigned to
it. Any ideas on why this may be the case?

here are some details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty

Thanks,

Raul

From: Raul Palma <rpalma@man.poznan.pl>
Date: Monday 30 March 2015 20:49
To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
I still don’t have any answer from Spain. Are they giving support? Please
see last comment in https://github.com/SAF2/documentation/issues/3
Thanks,
Raul

From: Aristi Galani <agalani@unipi.gr>
Date: Monday 16 March 2015 17:32
To: Raul Palma <rpalma@man.poznan.pl>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco@telefonica.com>
Cc: Sándor Laki <laki.sandor@wigner.mta.hu>,
<fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>
Subject: Re: [Fiware-lab-help] SAF2 technical team

Dear Raul

We are forwarding again your request to Spain helpdesk team.

Kind regards
IWAVE team, on behalf of helpdesk team

On 3/16/2015 1:35 PM, Raul Palma wrote:

Show

FW External User added a comment - 07/May/15 1:26 PM Hi again, Is someone able to provide feedback on this? Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Tuesday 5 May 2015 14:41 To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr>, "Kruize, Jan Willem" <janwillem.kruize@wur.nl> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear helpdesk team, We did not receive any answer about the issue below… We have some other questions: We would like to use the Waterford Fi-Lab node, could you please that this node is stable and can be used for our production servers? Is the plan for this node to stay up for the duration on the project? Could you also let me know what the different between these IP pools is please, and which we should be choosing: federation-ext-net-01 and public-ext-net-01. The option is given when selecting to assign a floating IP to the project. Wrt to a particular GE: a) either of the two available PEP proxies for Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use Keycloak's IDM instead of Keystone's ? b) if not, are there plans to make this functionality available? I look forward for your assistance. Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Monday 30 March 2015 21:33 To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear helpdesk team, We have another issue: One SME says they were able to get a public IP on the PireasN Node, but they can't reach, not even ping, their VM on the public IP that they assigned to it. Any ideas on why this may be the case? here are some details: IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28 name: connecterra_vm Floating IP Pool: public-ext-net-01 Image Name: Ubuntu12.04-server-x86_64 Region: PiraesN Security Group: default Status: ACTIVE Power State: RUNNING The Instance Console Log is Empty Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Monday 30 March 2015 20:49 To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear helpdesk team, I still don’t have any answer from Spain. Are they giving support? Please see last comment in https://github.com/SAF2/documentation/issues/3 Thanks, Raul From: Aristi Galani <agalani@unipi.gr> Date: Monday 16 March 2015 17:32 To: Raul Palma <rpalma@man.poznan.pl>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear Raul We are forwarding again your request to Spain helpdesk team. Kind regards IWAVE team, on behalf of helpdesk team On 3/16/2015 1:35 PM, Raul Palma wrote:

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FW External User added a comment - 05/May/15 2:42 PM

Dear helpdesk team,
We did not receive any answer about the issue below…

We have some other questions:

We would like to use the Waterford Fi-Lab node, could you please that this
node is stable and can be used for our production servers? Is the plan for
this node to stay up for the duration on the project?
Could you also let me know what the different between these IP pools is
please, and which we should be choosing: federation-ext-net-01 and
public-ext-net-01. The option is given when selecting to assign a floating
IP to the project.
Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ?
b) if not, are there plans to make this functionality available?
I look forward for your assistance.
Thanks,

Raul

Thanks,

Raul

Dear helpdesk team,
I still don’t have any answer from Spain. Are they giving support? Please
see last comment in https://github.com/SAF2/documentation/issues/3
Thanks,
Raul

Dear Raul

We are forwarding again your request to Spain helpdesk team.

Kind regards
IWAVE team, on behalf of helpdesk team

On 3/16/2015 1:35 PM, Raul Palma wrote:

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

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FW External User added a comment - 05/May/15 2:42 PM Dear helpdesk team, We did not receive any answer about the issue below… We have some other questions: We would like to use the Waterford Fi-Lab node, could you please that this node is stable and can be used for our production servers? Is the plan for this node to stay up for the duration on the project? Could you also let me know what the different between these IP pools is please, and which we should be choosing: federation-ext-net-01 and public-ext-net-01. The option is given when selecting to assign a floating IP to the project. Wrt to a particular GE: a) either of the two available PEP proxies for Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use Keycloak's IDM instead of Keystone's ? b) if not, are there plans to make this functionality available? I look forward for your assistance. Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Monday 30 March 2015 21:33 To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear helpdesk team, We have another issue: One SME says they were able to get a public IP on the PireasN Node, but they can't reach, not even ping, their VM on the public IP that they assigned to it. Any ideas on why this may be the case? here are some details: IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28 name: connecterra_vm Floating IP Pool: public-ext-net-01 Image Name: Ubuntu12.04-server-x86_64 Region: PiraesN Security Group: default Status: ACTIVE Power State: RUNNING The Instance Console Log is Empty Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Monday 30 March 2015 20:49 To: Aristi Galani <agalani@unipi.gr>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear helpdesk team, I still don’t have any answer from Spain. Are they giving support? Please see last comment in https://github.com/SAF2/documentation/issues/3 Thanks, Raul From: Aristi Galani <agalani@unipi.gr> Date: Monday 16 March 2015 17:32 To: Raul Palma <rpalma@man.poznan.pl>, MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com> Cc: Sándor Laki <laki.sandor@wigner.mta.hu>, <fiware-lab-help@lists.fi-ware.org>, "'iwave@unipi.gr'" <iwave@unipi.gr> Subject: Re: [Fiware-lab-help] SAF2 technical team Dear Raul We are forwarding again your request to Spain helpdesk team. Kind regards IWAVE team, on behalf of helpdesk team On 3/16/2015 1:35 PM, Raul Palma wrote: _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

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FW External User added a comment - 05/May/15 2:39 PM

Dear Fernando,
I have not seen any new information in the Jira, are there any feedback?
Thanks,
Raul

From: Raul Palma <rpalma@man.poznan.pl>
Date: Wednesday 22 April 2015 20:57
To: <jira-help-desk@fi-ware.org>
Subject: Re: [FI-WARE-JIRA] (~~HELP-2291~~) Re: [Fiware-lab-help] SAF2
technical team

Thanks for information Fernando. However I do not see answers to questions 2
& 3 in Spain region. We have solved partially the issue in Poznan (my
organisation). We have provided Kari with the external IP and VM she needed.
However we have at the moment a maximum of 4GB RAM VM, is Spain able to
provide larger?

From: Help-Desk <jira-help-desk@fi-ware.org>
Reply-To: <jira-help-desk@fi-ware.org>
Date: Wednesday 22 April 2015 19:08
To: Raul Palma <rpalma@man.poznan.pl>
Subject: [FI-WARE-JIRA] (~~HELP-2291~~) Re: [Fiware-lab-help] SAF2 technical
team

Dear Raúl

The response to the question 2, 3 and 4 was written in the comments if this
issue. Let me know if it is enough for you.

Regarding the question #4, the answer is Yes, the user kari with email
kdempsey@togetheranalytics.com is registered in the user list that accepted
the new Terms & Conditions.

I assume that I can close this issue of you consider that it was resolved.

Fernando

Message Title

FW External User </secure/ViewProfile.jspa?name=fw.ext.user>
created an issue

Help-Desk <https://jira.fiware.org/browse/HELP> /
<https://jira.fiware.org/browse/HELP-2291> ~~HELP-2291~~
<https://jira.fiware.org/browse/HELP-2291>
Re: [Fiware-lab-help] SAF2 technical team
<https://jira.fiware.org/browse/HELP-2291>

Issue Type: extRequest
Assignee: Fernando Lopez </secure/ViewProfile.jspa?name=fla>
Components: FIWARE-LAB-HELP
Created: 06/Mar/15 3:36 PM
Priority: Major
Reporter: FW External User </secure/ViewProfile.jspa?name=fw.ext.user>
Status: Answered

Dear Raúl, The coach has also sent us the same thing. In short, as I
am leaving now: I can reply to question 1 & 4. Further to a number of
interactions with users who contacted us we have decided to postpone the
migration to the new user scheme. So this will be temporarily halted until
we sent a new communication providing further details. In summary, the
answer is:

You actually do not have an assigned user level (no one does at the
moment), this will be done in a few weeks' time
When we start the process, we will send another notification with more
details and explanations on how to apply for higher categories
The projects supported by the accelerators and also PPP initiatives will
have right to a privileged access to FIWARE Lab, you should not worry too
much
Questions 2 & 3 should be replied separately by the person in duty or the
specific 2nd support level teams. best regards, Miguel El 06/03/2015 a
las 14:46, Raul Palma escribió:
Dear FIWARE-lab-help,
I’m contacting you from the technical team of SmartAgriFood2 accelerator
project.
We have received some questions regarding FIWARE-lab from the SMEs we are
supporting in the development of applications based on FIWARE/FISPACE
technologies.
Our FIWARE coach recommended to contact you directly for some of these
questions (see below).
Please let us know if you can solve these questions,
Best Regards,
Raul Questions: 1. We would like to start setting up our dev environment
on the FiWare platform. I have had notification that now any new instance
created will be destroyed after two weeks, and that we have to apply for a
community account (vs a trial account) to be able to have instances that
will stay for longer, it does not state anywhere how we apply for this
account, could you raise this question please?
2. We would like to request another 3 external IPs, we only have one at the
moment which we will use for our web app but also want to have a dev, test
and prod environments which all need to accessible externally and we would
like to host our bug tracking server on one if possible so that is 4 in
total, therefore we would like a 5 server allowance if possible please and a
larger memory allocation etc.. In the previous email response from the tech
people it said we could request more.
3. Are there any Ubuntu (13.04 or later) images which have more than 3.5GB
ram? We would like more if possible + 8GB, I can see other that have 10GB
but these are not the base Ubuntu images. “
4. We would like to confirm what kind of account we have for the fiLab, the
account is
underkdempsey@togetheranalytics.com<kdempsey@togetheranalytics.com
<kdempsey@togetheranalytics.com> >. There is a warning that if you
use a trial account things will get deleted after 2 weeks, but we cannot
find where we apply for the community account. —
Raul Palma, PhD
Network Services Department
Poznań Supercomputing and Networking Center
ul. Dąbrowskiego 79a
60-529 Poznań
phone: (+48 61) 858-21-61
fax: (+48 61) 858-21-51

Show

FW External User added a comment - 05/May/15 2:39 PM Dear Fernando, I have not seen any new information in the Jira, are there any feedback? Thanks, Raul From: Raul Palma <rpalma@man.poznan.pl> Date: Wednesday 22 April 2015 20:57 To: <jira-help-desk@fi-ware.org> Subject: Re: [FI-WARE-JIRA] ( HELP-2291 ) Re: [Fiware-lab-help] SAF2 technical team Thanks for information Fernando. However I do not see answers to questions 2 & 3 in Spain region. We have solved partially the issue in Poznan (my organisation). We have provided Kari with the external IP and VM she needed. However we have at the moment a maximum of 4GB RAM VM, is Spain able to provide larger? From: Help-Desk <jira-help-desk@fi-ware.org> Reply-To: <jira-help-desk@fi-ware.org> Date: Wednesday 22 April 2015 19:08 To: Raul Palma <rpalma@man.poznan.pl> Subject: [FI-WARE-JIRA] ( HELP-2291 ) Re: [Fiware-lab-help] SAF2 technical team Dear Raúl The response to the question 2, 3 and 4 was written in the comments if this issue. Let me know if it is enough for you. Regarding the question #4, the answer is Yes, the user kari with email kdempsey@togetheranalytics.com is registered in the user list that accepted the new Terms & Conditions. I assume that I can close this issue of you consider that it was resolved. Fernando Message Title FW External User </secure/ViewProfile.jspa?name=fw.ext.user> created an issue Help-Desk < https://jira.fiware.org/browse/HELP > / < https://jira.fiware.org/browse/HELP-2291 > HELP-2291 < https://jira.fiware.org/browse/HELP-2291 > Re: [Fiware-lab-help] SAF2 technical team < https://jira.fiware.org/browse/HELP-2291 > Issue Type: extRequest Assignee: Fernando Lopez </secure/ViewProfile.jspa?name=fla> Components: FIWARE-LAB-HELP Created: 06/Mar/15 3:36 PM Priority: Major Reporter: FW External User </secure/ViewProfile.jspa?name=fw.ext.user> Status: Answered Dear Raúl, The coach has also sent us the same thing. In short, as I am leaving now: I can reply to question 1 & 4. Further to a number of interactions with users who contacted us we have decided to postpone the migration to the new user scheme. So this will be temporarily halted until we sent a new communication providing further details. In summary, the answer is: You actually do not have an assigned user level (no one does at the moment), this will be done in a few weeks' time When we start the process, we will send another notification with more details and explanations on how to apply for higher categories The projects supported by the accelerators and also PPP initiatives will have right to a privileged access to FIWARE Lab, you should not worry too much Questions 2 & 3 should be replied separately by the person in duty or the specific 2nd support level teams. best regards, Miguel El 06/03/2015 a las 14:46, Raul Palma escribió: Dear FIWARE-lab-help, I’m contacting you from the technical team of SmartAgriFood2 accelerator project. We have received some questions regarding FIWARE-lab from the SMEs we are supporting in the development of applications based on FIWARE/FISPACE technologies. Our FIWARE coach recommended to contact you directly for some of these questions (see below). Please let us know if you can solve these questions, Best Regards, Raul Questions: 1. We would like to start setting up our dev environment on the FiWare platform. I have had notification that now any new instance created will be destroyed after two weeks, and that we have to apply for a community account (vs a trial account) to be able to have instances that will stay for longer, it does not state anywhere how we apply for this account, could you raise this question please? 2. We would like to request another 3 external IPs, we only have one at the moment which we will use for our web app but also want to have a dev, test and prod environments which all need to accessible externally and we would like to host our bug tracking server on one if possible so that is 4 in total, therefore we would like a 5 server allowance if possible please and a larger memory allocation etc.. In the previous email response from the tech people it said we could request more. 3. Are there any Ubuntu (13.04 or later) images which have more than 3.5GB ram? We would like more if possible + 8GB, I can see other that have 10GB but these are not the base Ubuntu images. “ 4. We would like to confirm what kind of account we have for the fiLab, the account is underkdempsey@togetheranalytics.com<kdempsey@togetheranalytics.com < kdempsey@togetheranalytics.com > >. There is a warning that if you use a trial account things will get deleted after 2 weeks, but we cannot find where we apply for the community account. — Raul Palma, PhD Network Services Department Poznań Supercomputing and Networking Center ul. Dąbrowskiego 79a 60-529 Poznań phone: (+48 61) 858-21-61 fax: (+48 61) 858-21-51

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Fernando Lopez added a comment - 16/Apr/15 7:45 PM

Dear Raul

Due to the change of Terms & Conditions the request that you are doing is more related to the Community User which mean that you should complete the appropriate questionarie that you can find in the help page (http://help.lab.fiware.org/)

You need to complete the details about what do you need and the corresponding region support team will take the token to resolve the issue.

Sorry for the delay.

Fernando

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Fernando Lopez added a comment - 16/Apr/15 7:45 PM Dear Raul Due to the change of Terms & Conditions the request that you are doing is more related to the Community User which mean that you should complete the appropriate questionarie that you can find in the help page ( http://help.lab.fiware.org/ ) You need to complete the details about what do you need and the corresponding region support team will take the token to resolve the issue. Sorry for the delay. Fernando

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Aristi Galani (Inactive) added a comment - 16/Mar/15 4:33 PM

Dear Raul

We are forwarding again your request to Spain helpdesk team.

Kind regards
IWAVE team, on behalf of helpdesk team

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

Show

Aristi Galani (Inactive) added a comment - 16/Mar/15 4:33 PM Dear Raul We are forwarding again your request to Spain helpdesk team. Kind regards IWAVE team, on behalf of helpdesk team _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

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Aristi Galani (Inactive) added a comment - 11/Mar/15 10:42 AM

Dear Raul

We forwarded your request to Spain helpdesk team .

Kind regards
IWAVE team, on behalf of helpdesk team

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

Show

Aristi Galani (Inactive) added a comment - 11/Mar/15 10:42 AM Dear Raul We forwarded your request to Spain helpdesk team . Kind regards IWAVE team, on behalf of helpdesk team _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

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PiraeusU Node Helpdesk added a comment - 11/Mar/15 10:39 AM

Please send the answer to this request to rpalma@man.poznan.pl

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PiraeusU Node Helpdesk added a comment - 11/Mar/15 10:39 AM Please send the answer to this request to rpalma@man.poznan.pl

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Sándor Laki added a comment - 06/Mar/15 9:17 PM

Dear Raul,

With respect to question 2 & 3, could you please send us the name of the
region you use?

Thanks in advance!
Best regards,
Sandor

–
Sándor Laki
EU FP7 FI-PPP XIFI project,
Wigner Research Centre for Physics,
Hungarian Academy of Sciences
Konkoly Thege Miklós út 29-33.
H-1121, Budapest, Hungary
Cell: +36 70 374 2646
Skype: sandor.laki

XIFI: https://fi-xifi.eu/home.html
FI-PPP: http://www.fi-ppp.eu/

_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fi-ware.org
https://lists.fi-ware.org/listinfo/fiware-lab-help

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Sándor Laki added a comment - 06/Mar/15 9:17 PM Dear Raul, With respect to question 2 & 3, could you please send us the name of the region you use? Thanks in advance! Best regards, Sandor – Sándor Laki EU FP7 FI-PPP XIFI project, Wigner Research Centre for Physics, Hungarian Academy of Sciences Konkoly Thege Miklós út 29-33. H-1121, Budapest, Hungary Cell: +36 70 374 2646 Skype: sandor.laki XIFI: https://fi-xifi.eu/home.html FI-PPP: http://www.fi-ppp.eu/ _______________________________________________ Fiware-lab-help mailing list Fiware-lab-help@lists.fi-ware.org https://lists.fi-ware.org/listinfo/fiware-lab-help

People

Assignee:

Fernando Lopez

Reporter:

FW External User

Votes:

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Watchers:

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Dates

Created:

06/Mar/15 3:36 PM

Updated:

27/May/21 10:53 AM

Resolved:

06/May/15 3:56 PM

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