Crete Node Helpdesk added a comment - 03/Jun/19 12:02 PM Dear User, The reason you could not access your Fiware Lab account was that it was expired (as a trail user). For this reason you where deleted from the region of Crete (in 27-4-2019) and as a matter of fact you were disabled as a user. Your VM (agent, 147.27.60.59) still exists but at the moment is suspended. Regards, Crete Node Helpdesk Team

Crete Node Helpdesk added a comment - 03/Jun/19 12:29 PM The issue has been emailed: Time sent: 03/Jun/19 12:29 PM To: fernando.lopez@fiware.org with subject: *( HELP-15862 ) [Fiware-lab-help] FIWARE Lab * Hi Fernando, The reason this user could not access his Fiware Lab account was that it was expired (as a trail user). For this reason he was deleted from the region of Crete (in 27-4-2019) and as a matter of fact he was disabled as a user. His VM (agent, 147.27.60.59) still exists but at the moment is suspended. As I can see now, in 2019-05-29 he became a community user in the region of Crete (we have not received a corresponding request for this and he has not become a community user by us). Regards, Spyros. From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: Crete Node Helpdesk - Today 1:02 PM ------------------ Dear User, The reason you could not access your Fiware Lab account was that it was expired (as a trail user). For this reason you where deleted from the region of Crete (in 27-4-2019) and as a matter of fact you were disabled as a user. Your VM (agent, 147.27.60.59) still exists but at the moment is suspended. Regards, Crete Node Helpdesk Team ------------------------ Issue id: HELP-15862 Description: Dears, I cant log in to my fiware lab where i can create VMs and resources and avaialble suddenly everything is gone and I don’t know why ?? Thank you. __________________________________________________________________________________________ You can get more information about our cookies and privacy policies on the following links: https://wiki.fiware.org/FIWARE_Privacy_Policy https://wiki.fiware.org/Cookies_Policy_FIWARE Fiware-lab-help mailing list Fiware-lab-help@lists.fiware.org To unsubscribe from Fiware-lab-help mailing list, go to the information page of the list at: https://lists.fiware.org/listinfo/fiware-lab-help [Created via e-mail received from: Ahmed Fouad <Ahmed_Fouad97@hotmail.com>] FIWARE Chapter: FIWARE GEri: Status: Answered --------------------- This email was generated by FIWARE JIRA following an email received into the Main Help Desk.