FW External User added a comment - 05/Dec/17 7:57 PM Comment by davidcorralp94@gmail.com : Hello, Thank you for your help and work, I just tried and it worked. Regards! De: Help-Desk Enviado: martes, 5 de diciembre de 2017 17:25 Para: davidcorralp94@gmail.com Asunto: [FIWARE-JIRA] ( HELP-13005 ) [Fiware-lab-help] FIWARE Lab Assistance From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: José Ignacio Carretero Guarde - Today 5:24 PM ------------------ Ok, it seems the problem was the weird fact that the VM had 2 ports in the same network. You can access now the VM using the public IP. Regards, José Ignacio FW External User - Today 9:26 AM ------------------ Comment by davidcorralp94@gmail.com : Hi, Thanks for the answer. I checked the security rules defined but I have a lot of them as you can see in this picture: https://i.gyazo.com/2ffbfac94844aa3e720c5fdf9073c7c4.png I also just tried to change the security group of the instance to another one that only has the default security rules: (any/any for IPv4 and IPv6) and it didn’t work neither. What could be? – David Corral Plaza PhD Student Escuela Superior de Ingeniería Universidad de Cádiz De: Help-Desk Enviado: martes, 5 de diciembre de 2017 9:10 Para: davidcorralp94@gmail.com Asunto: [FIWARE-JIRA] ( HELP-13005 ) [Fiware-lab-help] FIWARE Lab Assistance From FIWARE JIRA - Main Help Desk ---- ------------------------------------------------------------------------------- Comments: José Ignacio Carretero Guarde - Today 9:09 AM ------------------ You don't have any security rule, so you should define the needed security rules. All of your security rules are empty, so, you won't be able to access your VM. – Although I can see you managed to have 2 ports in the same network and that's a weird. ------------------------ Issue id: HELP-13005 Description: Hi, I have been trying to access to one of my instances but it was imposible. I tried several things: restart it, disassociate floating IP, associate it, … but nothing worked. Now it is running and I’m trying to ping it and it is also impossible. I have already tried to connect to it by ssh (Ubuntu) and PuTTy (Windows) but none of them works. I don’t use it since last june, and back then nothing of this happens. Hope you can find a solution. Instance name that presents these problems is “SYSTEM”. Thanks and regards! José Ignacio Carretero Guarde - Today 9:09 AM ------------------ You don't have any security rule, so you should define the needed security rules. All of your security rules are empty, so, you won't be able to access your VM. – Although I can see you managed to have 2 ports in the same network and that's a weird. ------------------------ Issue id: HELP-13005 Description: Hi, I have been trying to access to one of my instances but it was imposible. I tried several things: restart it, disassociate floating IP, associate it, … but nothing worked. Now it is running and I’m trying to ping it and it is also impossible. I have already tried to connect to it by ssh (Ubuntu) and PuTTy (Windows) but none of them works. I don’t use it since last june, and back then nothing of this happens. Hope you can find a solution. Instance name that presents these problems is “SYSTEM”. Thanks and regards!