Uploaded image for project: 'Help-Desk'
  1. Help-Desk
  2. HELP-8321

FIWARE.Request.Lab.Spain.Cloud does not show up

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Greetings,

          I am not able to access the cloud app, I have tried for the last two days,
          and nothing works, I just get a blank page. I tried on Ubuntu, Windows, and
          on Chrome and Firefox.

          Attached is a screen of the account, and the cloud page.

          Any ideas what is going on?

          I will be grateful for your help,

          Regards,

          Ali

          __________________________________________________________________________________________

          You can get more information about our cookies and privacy policies on the following links:

          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
          https://lists.fiware.org/listinfo/fiware-lab-help

          [Created via e-mail received from: Ali <ali.siragedien@gmail.com>]

          1. HTML File
            view-source_https___cloud.lab.fiware.org_#syspanel.html
            80 kB
            FW External User
          1. expires.png
            118 kB
          2. empty.png
            150 kB
          3. account.png
            158 kB

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		21h 30m 1 Fernando Lopez 01/Mar/17 10:10 AM
            In Progress In Progress Answered Answered
            		3s 1 Fernando Lopez 01/Mar/17 10:10 AM
            Answered Answered Closed Closed
            		22h 3m 1 Fernando Lopez 02/Mar/17 8:13 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ali.siragedien@gmail.com :

            Thank you Fernando,

            I have just done that.

            Kind regards,

            Ali

            On Wed, Mar 15, 2017 at 8:10 AM, Help-Desk <jira-help-desk@jira.fiware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ali.siragedien@gmail.com : Thank you Fernando, I have just done that. Kind regards, Ali On Wed, Mar 15, 2017 at 8:10 AM, Help-Desk <jira-help-desk@jira.fiware.org> wrote: > >
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Dear user,

            It should be a new tickets to resolve the issue. I suggest that you send a new email to the list with the information and we proceed with the support of the new issue.

            Show
            fla Fernando Lopez added a comment - Dear user, It should be a new tickets to resolve the issue. I suggest that you send a new email to the list with the information and we proceed with the support of the new issue.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ali.siragedien@gmail.com :

            Hi,

            There is one more issue here, no floating IPs are allocated to my project.

            Could you please help on that?

            I login through: ali.siragedien@gmail.com to Lannion3

            Kind regards,

            Ali

            On Wed, Mar 1, 2017 at 8:32 PM, Ali <ali.siragedien@gmail.com> wrote:

            > Thank you Dear Fernando,
            >
            > I can now access the cloud app. I will keep you updated if any further
            > help is needed form your side.
            >
            > I appreciate your efforts.
            >
            > Please accept my best regards,
            >
            > Ali
            >
            > On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org>
            > wrote:
            >
            >>
            >>
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ali.siragedien@gmail.com : Hi, There is one more issue here, no floating IPs are allocated to my project. Could you please help on that? I login through: ali.siragedien@gmail.com to Lannion3 Kind regards, Ali On Wed, Mar 1, 2017 at 8:32 PM, Ali <ali.siragedien@gmail.com> wrote: > Thank you Dear Fernando, > > I can now access the cloud app. I will keep you updated if any further > help is needed form your side. > > I appreciate your efforts. > > Please accept my best regards, > > Ali > > On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org> > wrote: > >> >> >
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] Cloud does not show up FIWARE.Request.Lab.Spain.Cloud does not show up
            HD-Chapter Others [ 11001 ]
            fla Fernando Lopez made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ali.siragedien@gmail.com :

            Thank you Dear Fernando,

            I can now access the cloud app. I will keep you updated if any further help
            is needed form your side.

            I appreciate your efforts.

            Please accept my best regards,

            Ali

            On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ali.siragedien@gmail.com : Thank you Dear Fernando, I can now access the cloud app. I will keep you updated if any further help is needed form your side. I appreciate your efforts. Please accept my best regards, Ali On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org> wrote: > >
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Dear user,

            I could check that you were assigned to region Lannion2, that does not exist anymore. I have assigned you to Lannion3, hopefully you can access your resources there. Let me know if it is correct or not.

            Show
            fla Fernando Lopez added a comment - Dear user, I could check that you were assigned to region Lannion2, that does not exist anymore. I have assigned you to Lannion3, hopefully you can access your resources there. Let me know if it is correct or not.
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ali.siragedien@gmail.com :

            Yes the user that I use to connect to the cloud portal is
            ali.siragedien@gmail.com

            On Wed, Mar 1, 2017 at 3:05 PM, Help-Desk <jira-help-desk@jira.fiware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ali.siragedien@gmail.com : Yes the user that I use to connect to the cloud portal is ali.siragedien@gmail.com On Wed, Mar 1, 2017 at 3:05 PM, Help-Desk <jira-help-desk@jira.fiware.org> wrote: > >
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            The user that you use to connect to the cloud portal is ali.siragedien@gmail.com?

            Show
            fla Fernando Lopez added a comment - The user that you use to connect to the cloud portal is ali.siragedien@gmail.com?
            fw.ext.user FW External User made changes -
            Attachment view-source_https___cloud.lab.fiware.org_#syspanel.html [ 29429 ]
            Attachment expires.png [ 29430 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by ali.siragedien@gmail.com :

            Dear Fernando,

            Thank you for your answer,

            I have just tried, and the situation is the same. The cloud page tries to
            load then it stops in mid loading giving back a blank page. Please notice
            in the attachment the URL while it is loading. I also attach you the source
            of the page, which has some texts in it.

            Kind regards,

            On Wed, Mar 1, 2017 at 10:11 AM, Help-Desk <jira-help-desk@jira.fiware.org>
            wrote:

            >
            >

            Show
            fw.ext.user FW External User added a comment - Comment by ali.siragedien@gmail.com : Dear Fernando, Thank you for your answer, I have just tried, and the situation is the same. The cloud page tries to load then it stops in mid loading giving back a blank page. Please notice in the attachment the URL while it is loading. I also attach you the source of the page, which has some texts in it. Kind regards, On Wed, Mar 1, 2017 at 10:11 AM, Help-Desk <jira-help-desk@jira.fiware.org> wrote: > >
            fla Fernando Lopez made changes -
            HD-Chapter Others [ 11001 ]
            HD-Node Spain [ 10846 ]
            fla Fernando Lopez made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            fla Fernando Lopez made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Dear user,

            I do not appreciate any problem in the portal, could you check it again and tell us if you have any problem with it?

            Show
            fla Fernando Lopez added a comment - Dear user, I do not appreciate any problem in the portal, could you check it again and tell us if you have any problem with it?
            fla Fernando Lopez made changes -
            Assignee Fernando Lopez [ fla ]
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                fla Fernando Lopez
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: