Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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HD-Node:Spain
Description
Greetings,
I am not able to access the cloud app, I have tried for the last two days,
and nothing works, I just get a blank page. I tried on Ubuntu, Windows, and
on Chrome and Firefox.
Attached is a screen of the account, and the cloud page.
Any ideas what is going on?
I will be grateful for your help,
Regards,
Ali
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[Created via e-mail received from: Ali <ali.siragedien@gmail.com>]
Activity
Comment by ali.siragedien@gmail.com :
Dear Fernando,
Thank you for your answer,
I have just tried, and the situation is the same. The cloud page tries to
load then it stops in mid loading giving back a blank page. Please notice
in the attachment the URL while it is loading. I also attach you the source
of the page, which has some texts in it.
Kind regards,
On Wed, Mar 1, 2017 at 10:11 AM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:
>
>
The user that you use to connect to the cloud portal is ali.siragedien@gmail.com?
Comment by ali.siragedien@gmail.com :
Yes the user that I use to connect to the cloud portal is
ali.siragedien@gmail.com
On Wed, Mar 1, 2017 at 3:05 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:
>
>
Dear user,
I could check that you were assigned to region Lannion2, that does not exist anymore. I have assigned you to Lannion3, hopefully you can access your resources there. Let me know if it is correct or not.
Comment by ali.siragedien@gmail.com :
Thank you Dear Fernando,
I can now access the cloud app. I will keep you updated if any further help
is needed form your side.
I appreciate your efforts.
Please accept my best regards,
Ali
On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:
>
>
Comment by ali.siragedien@gmail.com :
Hi,
There is one more issue here, no floating IPs are allocated to my project.
Could you please help on that?
I login through: ali.siragedien@gmail.com to Lannion3
Kind regards,
Ali
On Wed, Mar 1, 2017 at 8:32 PM, Ali <ali.siragedien@gmail.com> wrote:
> Thank you Dear Fernando,
>
> I can now access the cloud app. I will keep you updated if any further
> help is needed form your side.
>
> I appreciate your efforts.
>
> Please accept my best regards,
>
> Ali
>
> On Wed, Mar 1, 2017 at 7:10 PM, Help-Desk <jira-help-desk@jira.fiware.org>
> wrote:
>
>>
>>
>
Dear user,
It should be a new tickets to resolve the issue. I suggest that you send a new email to the list with the information and we proceed with the support of the new issue.
Comment by ali.siragedien@gmail.com :
Thank you Fernando,
I have just done that.
Kind regards,
Ali
On Wed, Mar 15, 2017 at 8:10 AM, Help-Desk <jira-help-desk@jira.fiware.org>
wrote:
>
>
Dear user,
I do not appreciate any problem in the portal, could you check it again and tell us if you have any problem with it?