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  1. Help-Desk
  2. HELP-7058

FIWARE.Request.Lab.FIWARE Lab Assistance..

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          Dear fiware-lab-help,

          My instance in FIWARE has JUST disappeared.
          Again it looks like the Region is incorrectly assigned. This already happened in the past.
          I was told my instance was granted until December... but it´s just gone...
          I can´t even operate anything within my account. No images to instance available nor anything else...
          Could you please check this?.

          Here the info about the project info and credentials:
          Credentials

          User name: diaz.daniel@gmail.com
          Tenant name: diazdaniel cloud
          Tenant id: a50417b9046b4d8c9ee94bf8cc0434a8
          Region: Budapest2
          Authentication URL:

          Best Regards.

          --Daniel.

          Daniel Díaz Luengo
          Valencia SmartCity Project Director | Telefónica | M2M Operations - Smart Cities
          C/San Vicente, 148 Planta 6ª 46007. Valencia
          daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016

          ________________________________

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          _______________________________________________
          Fiware-lab-help mailing list
          Fiware-lab-help@lists.fiware.org
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          [Created via e-mail received from: DANIEL DIAZ LUENGO <daniel.diazluengo@telefonica.com>]

            Activity

            Ascending order - Click to sort in descending order
            fw.ext.user FW External User created issue -
            backlogmanager Backlog Manager made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            backlogmanager Backlog Manager made changes -
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            jicg José Ignacio Carretero Guarde made changes -
            Assignee José Ignacio Carretero Guarde [ jicg ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by joseignacio.carreteroguarde@telefonica.com :

            Dear Daniel,

            Your instance named "Orion" is in Spain2 region and it is running there. That seems to be some kind of problem with Cloud-Portal. I think, in the left side of the portal, there is a "Select widget" where you should be able to choose the region. Let me know if you can select Spain2 region. Your VM should appear then

            In another mail, you say that you don't have an IP. Maybe you could solve this in security --> Floating IPs --> Associate IP (selecting the Floating IP you have)

            Regards,
            José Ignacio.

            El 10/08/16 a las 13:32, DANIEL DIAZ LUENGO escribió:
            Dear fiware-lab-help,

            My instance in FIWARE has JUST disappeared.
            Again it looks like the Region is incorrectly assigned. This already happened in the past.
            I was told my instance was granted until December… but it´s just gone…
            I can´t even operate anything within my account. No images to instance available nor anything else…
            Could you please check this?.

            Here the info about the project info and credentials:
            Credentials

            User name: diaz.daniel@gmail.com<diaz.daniel@gmail.com>
            Tenant name: diazdaniel cloud
            Tenant id: a50417b9046b4d8c9ee94bf8cc0434a8
            Region: Budapest2
            Authentication URL:

            Best Regards.

            --Daniel.

            Daniel Díaz Luengo
            Valencia SmartCity Project Director | Telefónica | M2M Operations – Smart Cities
            C/San Vicente, 148 Planta 6ª 46007. Valencia
            daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016

            Show
            fw.ext.user FW External User added a comment - Comment by joseignacio.carreteroguarde@telefonica.com : Dear Daniel, Your instance named "Orion" is in Spain2 region and it is running there. That seems to be some kind of problem with Cloud-Portal. I think, in the left side of the portal, there is a "Select widget" where you should be able to choose the region. Let me know if you can select Spain2 region. Your VM should appear then In another mail, you say that you don't have an IP. Maybe you could solve this in security --> Floating IPs --> Associate IP (selecting the Floating IP you have) Regards, José Ignacio. El 10/08/16 a las 13:32, DANIEL DIAZ LUENGO escribió: Dear fiware-lab-help, My instance in FIWARE has JUST disappeared. Again it looks like the Region is incorrectly assigned. This already happened in the past. I was told my instance was granted until December… but it´s just gone… I can´t even operate anything within my account. No images to instance available nor anything else… Could you please check this?. Here the info about the project info and credentials: Credentials User name: diaz.daniel@gmail.com< diaz.daniel@gmail.com > Tenant name: diazdaniel cloud Tenant id: a50417b9046b4d8c9ee94bf8cc0434a8 Region: Budapest2 Authentication URL: Best Regards. --Daniel. Daniel Díaz Luengo Valencia SmartCity Project Director | Telefónica | M2M Operations – Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com< daniel.diazluengo@telefonica.com > | Tel +34 608 79 98 73 | Tel +34 96 3872016
            jicg José Ignacio Carretero Guarde made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            jicg José Ignacio Carretero Guarde made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by daniel.diazluengo@telefonica.com :

            Dear J.Ignacio,

            Firstly, thanks for your answer and my apologies for addressing you directly and having done it in Spanish.... It won´t happen again.

            To the point... I already sent to the help-list this:

            "I changed my instance to "Spain2" and I´ve been able to see my instance, check config and reboot it. but still not network reachable... Any clue?"

            The config remains untouched since I last entered ... no reason it shouldn´t work.

            Floating IP (130.206.124.50) is assigned (ever since created) and security policy configured...

            I can access the server´s console through the portal applet but can´t access to the service http://130.206.124.50:1026/v1/contextEntities or even access using SSH client...

            Any clue?.

            Many thanks. BR.

            De: JOSE IGNACIO CARRETERO GUARDE
            Enviado el: miércoles, 10 de agosto de 2016 13:46
            Para: DANIEL DIAZ LUENGO; fiware-lab-help@lists.fiware.org
            Asunto: Re: FIWARE Lab Assistance.

            Dear Daniel,

            Your instance named "Orion" is in Spain2 region and it is running there. That seems to be some kind of problem with Cloud-Portal. I think, in the left side of the portal, there is a "Select widget" where you should be able to choose the region. Let me know if you can select Spain2 region. Your VM should appear then

            In another mail, you say that you don't have an IP. Maybe you could solve this in security --> Floating IPs --> Associate IP (selecting the Floating IP you have)

            Regards,
            José Ignacio.

            El 10/08/16 a las 13:32, DANIEL DIAZ LUENGO escribió:
            Dear fiware-lab-help,

            My instance in FIWARE has JUST disappeared.
            Again it looks like the Region is incorrectly assigned. This already happened in the past.
            I was told my instance was granted until December... but it´s just gone...
            I can´t even operate anything within my account. No images to instance available nor anything else...
            Could you please check this?.

            Here the info about the project info and credentials:
            Credentials

            User name: diaz.daniel@gmail.com<diaz.daniel@gmail.com>
            Tenant name: diazdaniel cloud
            Tenant id: a50417b9046b4d8c9ee94bf8cc0434a8
            Region: Budapest2
            Authentication URL:

            Best Regards.

            --Daniel.

            Daniel Díaz Luengo
            Valencia SmartCity Project Director | Telefónica | M2M Operations - Smart Cities
            C/San Vicente, 148 Planta 6ª 46007. Valencia
            daniel.diazluengo@telefonica.com<daniel.diazluengo@telefonica.com> | Tel +34 608 79 98 73 | Tel +34 96 3872016

            Show
            fw.ext.user FW External User added a comment - Comment by daniel.diazluengo@telefonica.com : Dear J.Ignacio, Firstly, thanks for your answer and my apologies for addressing you directly and having done it in Spanish.... It won´t happen again. To the point... I already sent to the help-list this: "I changed my instance to "Spain2" and I´ve been able to see my instance, check config and reboot it. but still not network reachable... Any clue?" The config remains untouched since I last entered ... no reason it shouldn´t work. Floating IP (130.206.124.50) is assigned (ever since created) and security policy configured... I can access the server´s console through the portal applet but can´t access to the service http://130.206.124.50:1026/v1/contextEntities or even access using SSH client... Any clue?. Many thanks. BR. De: JOSE IGNACIO CARRETERO GUARDE Enviado el: miércoles, 10 de agosto de 2016 13:46 Para: DANIEL DIAZ LUENGO; fiware-lab-help@lists.fiware.org Asunto: Re: FIWARE Lab Assistance. Dear Daniel, Your instance named "Orion" is in Spain2 region and it is running there. That seems to be some kind of problem with Cloud-Portal. I think, in the left side of the portal, there is a "Select widget" where you should be able to choose the region. Let me know if you can select Spain2 region. Your VM should appear then In another mail, you say that you don't have an IP. Maybe you could solve this in security --> Floating IPs --> Associate IP (selecting the Floating IP you have) Regards, José Ignacio. El 10/08/16 a las 13:32, DANIEL DIAZ LUENGO escribió: Dear fiware-lab-help, My instance in FIWARE has JUST disappeared. Again it looks like the Region is incorrectly assigned. This already happened in the past. I was told my instance was granted until December... but it´s just gone... I can´t even operate anything within my account. No images to instance available nor anything else... Could you please check this?. Here the info about the project info and credentials: Credentials User name: diaz.daniel@gmail.com< diaz.daniel@gmail.com > Tenant name: diazdaniel cloud Tenant id: a50417b9046b4d8c9ee94bf8cc0434a8 Region: Budapest2 Authentication URL: Best Regards. --Daniel. Daniel Díaz Luengo Valencia SmartCity Project Director | Telefónica | M2M Operations - Smart Cities C/San Vicente, 148 Planta 6ª 46007. Valencia daniel.diazluengo@telefonica.com< daniel.diazluengo@telefonica.com > | Tel +34 608 79 98 73 | Tel +34 96 3872016
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            Dear Daniel,

            The solution is deleting the file /etc/udev/rules.d/70-persistent-net.rules and rebooting your VM

            The instance you are running is an old CentOS which has some problems and issues which have been solved in more recent versions. One othe problems it had is that the file '/etc/udev/rules.d/70-persistent-net.rules' is created and if the MAC Address in that file and the MAC Address of the eth0 interface are not the same, the network won't have an IP address.

            On 10th May we suffered a problem and a lot of ports (VMs network interfaces) were lost. We could assign back the original IP address to every VM in the system, but unfortunately, we couldn't keep the MAC Addresses the same. This is not a problem except for those instances built from old images. This is why you need to delete the file.

            As the ports were lost, public IPs were desassignated. Anyway, I've assigned manually your IP to your VM

            Hope this helps.

            Best regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - Dear Daniel, The solution is deleting the file /etc/udev/rules.d/70-persistent-net.rules and rebooting your VM The instance you are running is an old CentOS which has some problems and issues which have been solved in more recent versions. One othe problems it had is that the file '/etc/udev/rules.d/70-persistent-net.rules' is created and if the MAC Address in that file and the MAC Address of the eth0 interface are not the same, the network won't have an IP address. On 10th May we suffered a problem and a lot of ports (VMs network interfaces) were lost. We could assign back the original IP address to every VM in the system, but unfortunately, we couldn't keep the MAC Addresses the same. This is not a problem except for those instances built from old images. This is why you need to delete the file. As the ports were lost, public IPs were desassignated. Anyway, I've assigned manually your IP to your VM Hope this helps. Best regards, José Ignacio.
            jicg José Ignacio Carretero Guarde made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            backlogmanager Backlog Manager made changes -
            Summary [Fiware-lab-help] FIWARE Lab Assistance. FIWARE.Request.Lab.FIWARE Lab Assistance..
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            fla Fernando Lopez made changes -
            HD-Node Spain [ 10846 ]
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		18m 11s 1 José Ignacio Carretero Guarde 10/Aug/16 1:52 PM
            In Progress In Progress Answered Answered
            		4s 1 José Ignacio Carretero Guarde 10/Aug/16 1:52 PM
            Answered Answered Closed Closed
            		1h 1m 1 José Ignacio Carretero Guarde 10/Aug/16 2:54 PM

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: