Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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External Participants:
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HD-Chapter:Security
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HD-Enabler:KeyRock
Description
Hi,
Could you please help me to recover my account on
https://data.lab.fiware.org/ ?
My username was andrea-ingrosso (https://data.lab.fiware.org/u
ser/andrea-ingrosso that had admin permission to Rome Municipality
organization) but now I can't log-in with my email and password. I try to
recover my log-in information but I had this message: "Sorry. You have
specified an email address that is not registered to any of our user
accounts".
Thank you for considering my request.
Best Regards,
Andrea Ingrosso
–
Andrea Ingrosso, Ph.D.
Link Campus University
Tel: +39 0640400201
Mobile: +39 389 9868905
Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Andrea Ingrosso <andreaingr@gmail.com>]
Activity
The user is active and well and on the CKAN side (email a.ingrosso@unilink.it). The login is completely federated to fiware so we can not help with the recovery.
Comment by andreaingr@gmail.com :
Hi,
when I try to recover password using a.ingrosso@unilink.it I read: *Error:
Sorry. You have specified an email address that is not registered to any
our our user accounts. If your problem persits, please contact:
fiware-lab-help@lists.fiware.org <fiware-lab-help@lists.fiware.org>*
Could ypu please help me ?
Thank you,
Andrea
On 9 August 2016 at 15:25, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
Hi,
I'll re-open this ticket.
I'm going to send your request directly to the team involved on the Fiware accounts.
Regards,
Giuseppe
Comment by andreaingr@gmail.com :
Hi Giuseppe,
thank you.
Andrea
On 9 August 2016 at 15:43, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
Comment by a.ingrosso@unilink.it :
Hi,
do you have any news about my issue with the login process?
Regards,
Andrea Ingrosso
On 11 August 2016 at 10:36, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
Hi, there is no user registered with the email: a.ingrosso@unilink.it
BR
Hi,
I've just sent your request to the Open Data GE owner.
He will check if it is something related to your Fiware account or to the account on https://data.lab.fiware.org/.
Regards,
Giuseppe