Details
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Type:
extRequest
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Status: Closed
-
Priority:
Major
-
Resolution: Done
-
Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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External Participants:
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HD-Chapter:Security
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HD-Enabler:KeyRock
Description
Hi,
Could you please help me to recover my account on
https://data.lab.fiware.org/ ?
My username was andrea-ingrosso (https://data.lab.fiware.org/u
ser/andrea-ingrosso that had admin permission to Rome Municipality
organization) but now I can't log-in with my email and password. I try to
recover my log-in information but I had this message: "Sorry. You have
specified an email address that is not registered to any of our user
accounts".
Thank you for considering my request.
Best Regards,
Andrea Ingrosso
–
Andrea Ingrosso, Ph.D.
Link Campus University
Tel: +39 0640400201
Mobile: +39 389 9868905
Since January 1st, old domains won't be supported and messages sent to any domain different to @lists.fiware.org will be lost.
Please, send your messages using the new domain (Fiware-lab-help@lists.fiware.org) instead of the old one.
_______________________________________________
Fiware-lab-help mailing list
Fiware-lab-help@lists.fiware.org
https://lists.fiware.org/listinfo/fiware-lab-help
[Created via e-mail received from: Andrea Ingrosso <andreaingr@gmail.com>]
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 10m | 1 | Giuseppe Cossu | 09/Aug/16 1:39 PM | |||||
|
17m 59s | 1 | Giuseppe Cossu | 09/Aug/16 3:42 PM | |||||
|
1m 11s | 2 | Giuseppe Cossu | 09/Aug/16 3:43 PM | |||||
|
5d 17h 20m | 2 | OKFN CKAN team | 15/Aug/16 7:18 AM |
| Fix Version/s | 2021 [ 12600 ] |
| HD-Enabler | KeyRock [ 10889 ] | |
| HD-Chapter | Security [ 10841 ] |
Comment by a.ingrosso@unilink.it :
Hi,
do you have any news about my issue with the login process?
Regards,
Andrea Ingrosso
On 11 August 2016 at 10:36, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
Comment by andreaingr@gmail.com :
Hi Giuseppe,
thank you.
Andrea
On 9 August 2016 at 15:43, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Assignee | OKFN CKAN team [ ckan-fiware-okfn ] | Alvaro Alonso [ aalonsog ] |
Hi,
I'll re-open this ticket.
I'm going to send your request directly to the team involved on the Fiware accounts.
Regards,
Giuseppe
| Resolution | Done [ 10000 ] | |
| Status | Closed [ 6 ] | In Progress [ 3 ] |
Comment by andreaingr@gmail.com :
Hi,
when I try to recover password using a.ingrosso@unilink.it I read: *Error:
Sorry. You have specified an email address that is not registered to any
our our user accounts. If your problem persits, please contact:
fiware-lab-help@lists.fiware.org <fiware-lab-help@lists.fiware.org>*
Could ypu please help me ?
Thank you,
Andrea
On 9 August 2016 at 15:25, Help-Desk <jira-help-desk@fi-ware.org> wrote:
>
>
| Summary | [Fiware-lab-help] Help request - recover account | FIWARE.Request.Lab.Help request - recover account. |
| HD-Enabler | CKAN [ 10870 ] | |
| HD-Node | Unknown [ 10852 ] |
| Resolution | Done [ 10000 ] | |
| Status | Answered [ 10104 ] | Closed [ 6 ] |
The user is active and well and on the CKAN side (email a.ingrosso@unilink.it). The login is completely federated to fiware so we can not help with the recovery.
| Status | In Progress [ 3 ] | Answered [ 10104 ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Assignee | OKFN CKAN team [ ckan-fiware-okfn ] |
| HD-Enabler | Unknown [ 10910 ] | CKAN [ 10870 ] |
Hi,
I've just sent your request to the Open Data GE owner.
He will check if it is something related to your Fiware account or to the account on https://data.lab.fiware.org/.
Regards,
Giuseppe
| HD-Enabler | Unknown [ 10910 ] | |
| HD-Node | Unknown [ 10852 ] |
| Field | Original Value | New Value |
|---|---|---|
| Component/s | FIWARE-LAB-HELP [ 10279 ] |
Hi, there is no user registered with the email: a.ingrosso@unilink.it
BR