Details
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Type:
extRequest
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Status: Closed
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Priority:
Major
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Resolution: Done
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Fix Version/s: 2021
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Component/s: FIWARE-LAB-HELP
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Labels:None
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Sender Email:
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External Participants:
Description
Please address this case sent to a different list and contact the user to let him know that his case is resolved:
From: ahmedemad031@gmail.com<ahmedemad031@gmail.com
>
We are group in the fiware lab with a username
"Mahmoud" and email "msamir605@gmail.com"<msamir605@gmail.com> We've been trying for two weeks
to submit a request in the upgrade community to help us use the fiware lab
resources but there's no response until now and we're running out of time
because we're bound to submitting a small project depending on fiware lab
. Can you help us make a fiware account that uses the cloud services and
functionalities easily with no authorization problems?
Thanks,
Miguel
–
Please update your address book with my new e-mail address: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>
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/ _// Miguel Carrillo Pacheco
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Tel: (+34) 91 312 94 15
e-mail: miguel.carrillopacheco@telefonica.com<miguel.carrillopacheco@telefonica.com>
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[Created via e-mail received from: MIGUEL CARRILLO PACHECO <miguel.carrillopacheco@telefonica.com>]
Activity
Comment by msamir605@gmail.com :
i already done the steps but nothing happen
thanks
On 21 July 2016 at 11:30, Help-Desk <jira-help-desk@fi-ware.org> wrote:
> Hello,
> sorry for the inconvenience, your email has been submitted to a different
> list.
>
> You have to go to this link http://help.lab.fiware.org/ and complete the
> form under "community account upgrade".
>
> If you have already followed that process, please reply to this email and
> I'll help you to complete the process.
>
> Regards,
> Giuseppe
>
>
> -------------------------------------------------------------------------------
> Giuseppe Cossu created HELP-6958:
> ------------------------------------
>
> Summary: [Fiware-lab-help] Case received via the JIRA support
> mailbox
> Key: HELP-6958
> URL: https://jira.fiware.org/browse/HELP-6958
> Project: Help-Desk
> Issue Type: extRequest
> Components: FIWARE-LAB-HELP
> Reporter: FW External User
> Assignee: Giuseppe Cossu
>
>
> Please address this case sent to a different list and contact the user to
> let him know that his case is resolved:
>
>
There's ticket HELP-6950 for this same issue. So I'm marking that one as duplicated.
Ahmed, please, I find a bit weird what you say 'and nothing happened'.
When you follow those steps a ticket should have been created on our side with a request for upgrading the account.
This request has a FLUA-xxx idendifier. Can you please tell me this number in order to check on the accounts desk?
Thanks in advance!
Manuel
Hello,
Looking at the FLUA tickets I haven't found any request so far.
Can you update us?
Regards,
Giuseppe
No updates from the user, I'll close the ticket.
Regards,
Giuseppe
Comment by ahmedemad031@gmail.com :
Hello,
I am very sorry there was urgent reasons for us not to update you with
anything about the account, i will do the community upgrade today.
Thanks in advance.
Ahmad.
On Mon, Aug 1, 2016 at 12:54 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:
>
>
Comment by ahmedemad031@gmail.com :
Hello
We have faced a little problem recently while setting up the virtual
infrastructure
using the fiware lab . Regarding the security part , we were trying to
create the keypair to get the private and the public keys but we stopped at
the PUTTY step while using the terminal , as it's required to enter a
username and a password in the terminal to complete the keypair generation
and we tried using our username and password of the fiware account but
unfortunately it was rejected .. So we wanted to know what username and
password exactly required for the PUTTY terminal.
Thanks
On Mon, Aug 1, 2016 at 11:37 AM, Ahmad Emad El-Deen <ahmedemad031@gmail.com>
wrote:
> Hello,
>
> I am very sorry there was urgent reasons for us not to update you with
> anything about the account, i will do the community upgrade today.
> Thanks in advance.
> Ahmad.
>
> On Mon, Aug 1, 2016 at 12:54 AM, Help-Desk <jira-help-desk@fi-ware.org>
> wrote:
>
>>
>>
>
Hello,
Using the keypair you don't need password. If you use Ubuntu images, the username is "ubuntu".
Please follow the instruction of this tutorial, starting from slide 20 to 39.
NOTE: next time (or if you don't solve with the above instructions) you should open a new ticket because this one is related to another issue.
Regards,
Giuseppe
Comment by ahmedemad031@gmail.com :
Hello
We haven't got the keypair yet , thus we need to know what password is
required to enter when we open the PUTTy terminal . And if you see that
there's a misconception from us , please correct our point .
Thanks in advance
On Mon, Aug 1, 2016 at 11:44 PM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:
>
>
The issue has been emailed:
HELP-6958) [Fiware-lab-help] Case received via the JIRA support mailbox *Hello,
sorry for the inconvenience, your email has been submitted to a different list.
You have to go to this link http://help.lab.fiware.org/ and complete the form under "community account upgrade".
If you have already followed that process, please reply to this email and I'll help you to complete the process.
Regards,
Giuseppe