Comment by ahmedemad031@gmail.com :

We wanted to connect to orion context broker we followed the steps
provided in fiware document which is to run the token script.sh and got the
valid token from it . Then we cloned the IDAS from the github , then we
modified the config.ini file and provided it with my username and valid
token which we got from the token script , after that we tried run the
gettoken.py but we get "permission denied" message . Thanks for your
patience .

Best regards
thanks

On Fri, Aug 5, 2016 at 4:11 AM, Ahmad Emad El-Deen <ahmedemad031@gmail.com>
wrote:

> Thanks so much for your support . i hope we didn't bother you . if we face
> any issue afterwards we will ask you for help .
>
> Thanks !
>
> On Thu, Aug 4, 2016 at 12:12 PM, Help-Desk <jira-help-desk@fi-ware.org>
> wrote:
>
>>
>>
>

Comment by ahmedemad031@gmail.com :

Thanks so much for your support . i hope we didn't bother you . if we face
any issue afterwards we will ask you for help .

Thanks !

On Thu, Aug 4, 2016 at 12:12 PM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

>
>

The issue has been emailed:

• Time sent: 04/Aug/16 11:11 AM
• To: ahmedemad031@gmail.com
• with subject: *(HELP-6951) [Fiware-mundus-req] problem with accessing fiware lab cloud *
  

Hi
In order to access to your VM, you should user your private key (pem file).
ssh -i yourprivatekey.pem ubuntu/centos@yourpublicIp
You can find more information in:
http://stackoverflow.com/questions/23345226/accesing-to-a-vm-on-fi-lab

For accessing by using windows (putty)
http://stackoverflow.com/questions/26950092/login-to-fiware-ge-using-putty-windows-what-credentials
Regards,
Henar

Hi
In order to access to your VM, you should user your private key (pem file).
ssh -i yourprivatekey.pem ubuntu/centos@yourpublicIp
You can find more information in:
http://stackoverflow.com/questions/23345226/accesing-to-a-vm-on-fi-lab

For accessing by using windows (putty)
http://stackoverflow.com/questions/26950092/login-to-fiware-ge-using-putty-windows-what-credentials
Regards,
Henar

For technical support I'm forwarding your request to the technical team.

Comment by ahmedemad031@gmail.com :

Hello

We have faced a little problem recently while setting up the virtual
infrastructure
using the fiware lab . Regarding the security part , we were trying to
create the keypair to get the private and the public keys but we stopped at
the PUTTY step while using the terminal , as it's required to enter a
username and a password in the terminal to complete the keypair generation
and we tried using our username and password of the fiware account but
unfortunately it was rejected .. So we wanted to know what username and
password exactly required for the PUTTY terminal.

Thanks

On Mon, Aug 1, 2016 at 11:56 AM, Ahmad Emad El-Deen <ahmedemad031@gmail.com>
wrote:

> Hello,
>
> I am very sorry there was urgent reasons for us not to update you with
> anything about the account,
>
> my request id is = FLUA-2661
>
> Thanks in advance.
> Best Regaeds
> Ahmed Emad El-Deen
>
> On Fri, Jul 29, 2016 at 6:02 AM, Help-Desk <jira-help-desk@fi-ware.org>
> wrote:
>
>>
>>
>

Comment by ahmedemad031@gmail.com :

Hello,

I am very sorry there was urgent reasons for us not to update you with
anything about the account,

my request id is = FLUA-2661

Thanks in advance.
Best Regaeds
Ahmed Emad El-Deen

On Fri, Jul 29, 2016 at 6:02 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

>
>

Dear user, we didn't receive any Community Account Upgrade requests from your account.
I do not which is the reason of that but if you want a Community Account you should provide us:

• a brief recap of your project idea
• amount of resources you need
• preferred node

Thanks.

Unfortunately, I'm not involved in FIWARE Lab or FIWARE Cloud administration, thus I'm afraid I cannot provide any help on this. In my opinion this request should be routed to FIWARE Lab staff.

(I'll reassign back the issue to Pietropaolo Alfonso in the hope he can assign to the right people in the next step).

Dear Fermin,
this user has mentioned you within the last answer.
Do you know him ? Could you help him ?
We didn't receive any Community Account Upgrade request...

Thanks.
Alfonso

Comment by ahmedemad031@gmail.com :

Regarding

*We've been trying for two weeks to submit a request in the upgrade
community to help us use the fiware lab resources but there's no response
until now and we're running out of time because we're bound to submitting a
small project depending on fiware lab .*
*Can you help us make a fiware account that uses the cloud services and
functionalities easily with no authorization problems?*

*or *
*have any advice to us that able us from using fiware cloud during this 2
days because we not have a time to wait another 2 weeks ?*

please fermin if you can help us don't late ?

*Best Reagrds *

Ahmad Emad

On Wed, Jul 20, 2016 at 3:34 AM, Help-Desk <jira-help-desk@fi-ware.org>
wrote:

>
>

Dear Ahmad,
as far as I see your resources are expired.

If you want to continue using FIWARE Lab you should apply for a Community Account upgrade by clicking on the proper button at http://lab.fiware.org.

Thanks.
Alfonso

Comment by federico.facca@martel-innovate.com :

Dr. Federico Michele Facca
Head of Martel Lab

Martel Innovate
Dorfstrasse 73 - 3073 Gümligen (Switzerland)
0041 78 807 58 38
0041 31 994 25 25
martel-innovate.com <http://martel-innovate.com/>

> Begin forwarded message:
>
>

Dear Amhed,
I forwarded your request to the FIWARE Lab Help Channel. Please next time write to:

fiware-lab-help 'at' lists.fiware.org

Regards,
Federico