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  1. Help-Desk
  2. HELP-6813

FIWARE.Request.Lab.Spain.Unable to access instance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          hello,

          I'm trying to access the instance which is located in spain region. Whenever i try to ssh the instance its says permission denied(public key).
          I'm using my friends login.
          username: Pankajdighe77@gmail.com

          Regards,
          Rohit

          [Created via e-mail received from: Rohit Kotalwar <Rohit_Kotalwar@outlook.com>]

            Activity

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            fla Fernando Lopez added a comment -

            Could you give us the ID of your virtual machine and your tenant ID?

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            fla Fernando Lopez added a comment - Could you give us the ID of your virtual machine and your tenant ID?
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            fw.ext.user FW External User added a comment -

            Comment by rohit_kotalwar@outlook.com :

            instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0

            tenant id:- pankajdighe(i'm not sure about tenant id)

            Sent from Outlook<http://aka.ms/weboutlook>

            Show
            fw.ext.user FW External User added a comment - Comment by rohit_kotalwar@outlook.com : instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0 tenant id:- pankajdighe(i'm not sure about tenant id) Sent from Outlook< http://aka.ms/weboutlook >
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            jicg José Ignacio Carretero Guarde added a comment -

            The issue has been emailed:

            • Time sent: 22/Jun/16 9:51 AM
            • To: rohit_kotalwar@outlook.com
            • with subject: *(HELP-6813) Unable to access instance *

            Hi,

            You must use the following command:
            ssh -i YOUR_PEM_FILE.pem ubuntu@<your_ip>

            YOUR_PEM_FILE is the file you downloaded from the Cloud Portal when you created your keypair.

            We don't have a copy of this pem file, so we CAN NOT provide you the same private key again.

            I'd suggest you not to use all the networks you can find in the network menu unless you know what you are doing.

            Regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 22/Jun/16 9:51 AM To: rohit_kotalwar@outlook.com with subject: *( HELP-6813 ) Unable to access instance * Hi, You must use the following command: ssh -i YOUR_PEM_FILE.pem ubuntu@<your_ip> YOUR_PEM_FILE is the file you downloaded from the Cloud Portal when you created your keypair. We don't have a copy of this pem file, so we CAN NOT provide you the same private key again. I'd suggest you not to use all the networks you can find in the network menu unless you know what you are doing. Regards, José Ignacio.
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            fw.ext.user FW External User added a comment -

            Comment by rohit_kotalwar@outlook.com :

            hello,

            I'm trying to ping the instance from the remote place but it is unreachable, i think the reason for I'm unable could be firewall. might the firewall should be blocking the ping request, so could you please disable the firewall for my instance.

            instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0

            tenant id:- pankajdighe(i'm not sure about tenant id)

            Sent from Outlook<http://aka.ms/weboutlook>

            Show
            fw.ext.user FW External User added a comment - Comment by rohit_kotalwar@outlook.com : hello, I'm trying to ping the instance from the remote place but it is unreachable, i think the reason for I'm unable could be firewall. might the firewall should be blocking the ping request, so could you please disable the firewall for my instance. instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0 tenant id:- pankajdighe(i'm not sure about tenant id) Sent from Outlook< http://aka.ms/weboutlook >

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
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                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: