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  1. Help-Desk
  2. HELP-6813

FIWARE.Request.Lab.Spain.Unable to access instance

        Details

        • Type: extRequest
        • Status: Closed
        • Priority: Major
        • Resolution: Done
        • Fix Version/s: 2021
        • Component/s: FIWARE-LAB-HELP
        • Labels:
          None

          Description

          hello,

          I'm trying to access the instance which is located in spain region. Whenever i try to ssh the instance its says permission denied(public key).
          I'm using my friends login.
          username: Pankajdighe77@gmail.com

          Regards,
          Rohit

          [Created via e-mail received from: Rohit Kotalwar <Rohit_Kotalwar@outlook.com>]

            Activity

            Descending order - Click to sort in ascending order
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open In Progress In Progress
            		10h 27m 1 Fernando Lopez 22/Jun/16 8:25 AM
            In Progress In Progress Answered Answered
            		1h 26m 1 José Ignacio Carretero Guarde 22/Jun/16 9:52 AM
            Answered Answered Closed Closed
            		5d 1h 8m 1 José Ignacio Carretero Guarde 27/Jun/16 11:00 AM
            fla Fernando Lopez made changes -
            Fix Version/s 2021 [ 12600 ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by rohit_kotalwar@outlook.com :

            hello,

            I'm trying to ping the instance from the remote place but it is unreachable, i think the reason for I'm unable could be firewall. might the firewall should be blocking the ping request, so could you please disable the firewall for my instance.

            instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0

            tenant id:- pankajdighe(i'm not sure about tenant id)

            Sent from Outlook<http://aka.ms/weboutlook>

            Show
            fw.ext.user FW External User added a comment - Comment by rohit_kotalwar@outlook.com : hello, I'm trying to ping the instance from the remote place but it is unreachable, i think the reason for I'm unable could be firewall. might the firewall should be blocking the ping request, so could you please disable the firewall for my instance. instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0 tenant id:- pankajdighe(i'm not sure about tenant id) Sent from Outlook< http://aka.ms/weboutlook >
            backlogmanager Backlog Manager made changes -
            Summary Unable to access instance FIWARE.Request.Lab.Spain.Unable to access instance
            HD-Enabler Unknown [ 10910 ]
            jicg José Ignacio Carretero Guarde made changes -
            Resolution Done [ 10000 ]
            Status Answered [ 10104 ] Closed [ 6 ]
            jicg José Ignacio Carretero Guarde made changes -
            Status In Progress [ 3 ] Answered [ 10104 ]
            Hide
            Permalink
            jicg José Ignacio Carretero Guarde added a comment -

            The issue has been emailed:

            • Time sent: 22/Jun/16 9:51 AM
            • To: rohit_kotalwar@outlook.com
            • with subject: *(HELP-6813) Unable to access instance *

            Hi,

            You must use the following command:
            ssh -i YOUR_PEM_FILE.pem ubuntu@<your_ip>

            YOUR_PEM_FILE is the file you downloaded from the Cloud Portal when you created your keypair.

            We don't have a copy of this pem file, so we CAN NOT provide you the same private key again.

            I'd suggest you not to use all the networks you can find in the network menu unless you know what you are doing.

            Regards,
            José Ignacio.

            Show
            jicg José Ignacio Carretero Guarde added a comment - The issue has been emailed: Time sent: 22/Jun/16 9:51 AM To: rohit_kotalwar@outlook.com with subject: *( HELP-6813 ) Unable to access instance * Hi, You must use the following command: ssh -i YOUR_PEM_FILE.pem ubuntu@<your_ip> YOUR_PEM_FILE is the file you downloaded from the Cloud Portal when you created your keypair. We don't have a copy of this pem file, so we CAN NOT provide you the same private key again. I'd suggest you not to use all the networks you can find in the network menu unless you know what you are doing. Regards, José Ignacio.
            jicg José Ignacio Carretero Guarde made changes -
            Assignee Spain Node Support Team [ spain.node ] José Ignacio Carretero Guarde [ jicg ]
            Hide
            Permalink
            fw.ext.user FW External User added a comment -

            Comment by rohit_kotalwar@outlook.com :

            instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0

            tenant id:- pankajdighe(i'm not sure about tenant id)

            Sent from Outlook<http://aka.ms/weboutlook>

            Show
            fw.ext.user FW External User added a comment - Comment by rohit_kotalwar@outlook.com : instance id:- 273c5ff6-2cec-424e-b488-b8a02a6392c0 tenant id:- pankajdighe(i'm not sure about tenant id) Sent from Outlook< http://aka.ms/weboutlook >
            fla Fernando Lopez made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            Hide
            Permalink
            fla Fernando Lopez added a comment -

            Could you give us the ID of your virtual machine and your tenant ID?

            Show
            fla Fernando Lopez added a comment - Could you give us the ID of your virtual machine and your tenant ID?
            backlogmanager Backlog Manager made changes -
            Assignee Spain Node Support Team [ spain.node ]
            mev Manuel Escriche made changes -
            HD-Node Unknown [ 10852 ] Spain [ 10846 ]
            backlogmanager Backlog Manager made changes -
            HD-Enabler Unknown [ 10910 ]
            HD-Node Unknown [ 10852 ]
            mev Manuel Escriche made changes -
            Field Original Value New Value
            Component/s FIWARE-LAB-HELP [ 10279 ]
            fw.ext.user FW External User created issue -

              People

              • Assignee:
                jicg José Ignacio Carretero Guarde
                Reporter:
                fw.ext.user FW External User
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: